Something went wrong error message

[MonMoe]

My Question or Issue

Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app has a bug, try updating after its developer provides a fix for the error". The appstore has no update available for the app so I'm at a lost. I've reinstalled it, cleared cache, restated my phone, nothing has worked.

Plan

Duo

Country

United States

Device

(Galaxy A14 5G)

[OscarDC · Accepted solution]

Hey @MonMoe,

Thank you for reaching out to the Community and welcome.

When the app gives a generic error message like the one you mentioned, it's commonly related to some damaged cache stored on your device, taking into account that other devices seem to work properly. In this case, we'd recommend performing a clean reinstall of the app by following the steps mentioned in this article.

If the issue persists, could you have someone log in with their account on your device - such as a friend or a family member, to see if it makes any difference. This will help us understand if it could be account-related or not.

Lastly, include in your next response the OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

[mona23]

hello

I tried clearing the cache cleaning the data reinstalling etc, but it didn't work. I tried making a new account and logged in it worked so it seems it's a problem with my main account, where do I need to contact to get it fixed?

[Eni]

Hey there @mona23, 

Thanks for getting back to us. 

Would you mind trying to log in to your account on a different mobile device to see if the same happens? Also, could you give a different internet connection a go to check if the issue persists? 

If you aren't getting the same error on other mobile devices and using different internet connections, sending us the exact device info @OscarDC asked for previously would come in handy. 

We'll be on the lookout. 

[Crispyxramen]

Hello, I'm having the same exact issue and the app works fine if I switch to a different account. But as soon as I switch to my main one with duo it kicks me out😔

[OscarDC]

Hey @Crispyxramen,

Welcome to the Community and thank you for joining the conversation.

Just to confirm, have you tried the clean reinstall process mentioned in the marked solution to see if it makes any difference? If not, since you mentioned that it works with another account, would you mind checking on a different device (using your own account) to see if the behavior persists? If you don't have another one available, you can borrow one from a friend or family member to test it out.

Lastly, remember to include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.