Something went wrong error message

[MonMoe]

My Question or Issue

Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app has a bug, try updating after its developer provides a fix for the error". The appstore has no update available for the app so I'm at a lost. I've reinstalled it, cleared cache, restated my phone, nothing has worked.

Plan

Duo

Country

United States

Device

(Galaxy A14 5G)

[OscarDC · Accepted solution]

Hey @MonMoe,

Thank you for reaching out to the Community and welcome.

When the app gives a generic error message like the one you mentioned, it's commonly related to some damaged cache stored on your device, taking into account that other devices seem to work properly. In this case, we'd recommend performing a clean reinstall of the app by following the steps mentioned in this article.

If the issue persists, could you have someone log in with their account on your device - such as a friend or a family member, to see if it makes any difference. This will help us understand if it could be account-related or not.

Lastly, include in your next response the OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

[mona23]

hello

I tried clearing the cache cleaning the data reinstalling etc, but it didn't work. I tried making a new account and logged in it worked so it seems it's a problem with my main account, where do I need to contact to get it fixed?

[Eni]

Hey there @mona23, 

Thanks for getting back to us. 

Would you mind trying to log in to your account on a different mobile device to see if the same happens? Also, could you give a different internet connection a go to check if the issue persists? 

If you aren't getting the same error on other mobile devices and using different internet connections, sending us the exact device info @OscarDC asked for previously would come in handy. 

We'll be on the lookout. 

[Crispyxramen]

Hello, I'm having the same exact issue and the app works fine if I switch to a different account. But as soon as I switch to my main one with duo it kicks me out😔

[OscarDC]

Hey @Crispyxramen,

Welcome to the Community and thank you for joining the conversation.

Just to confirm, have you tried the clean reinstall process mentioned in the marked solution to see if it makes any difference? If not, since you mentioned that it works with another account, would you mind checking on a different device (using your own account) to see if the behavior persists? If you don't have another one available, you can borrow one from a friend or family member to test it out.

Lastly, remember to include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout. 

[manyamis]

Hello i tried everything that writes here additionally i tried logging into my account on different mobile phone it also didnt work. I can use it in my PC.I think its about my account but i didnt violate any rules.

[Vasil]

Hey @manyamis,

Thank you for reaching out and for sharing these details.

Just to confirm, as asked by @OscarDC, have you also tried the clean reinstall process mentioned in the marked solution to see if it makes any difference?

And, as you've mentioned that this error appears on multiple mobile devices, let us know their make, model, and OS version, along with your Spotify app version. A screenshot of what you see when you attempt to log in would also be of help 🙂

Much appreciated. We'll be on the lookout for your reply.

[manyamis]

Yes i also tried that. I use Samsung A53 also happened on different andriod device

[manyamis]

 here is the ss

[Yordan]

Thanks for the screenshot, @manyamis! Looks like the signal strength is low where you're currently located which might be contributing to the issue.

Have you tried using mobile data or another Wi-Fi network to see if that makes a difference? You can ask a friend/relative to create a mobile hotspot for you to connect to. If you're using a VPN, I'd suggest disabling it temporarily.

Let us know how it goes.

[manyamis]

Umm same thing happened while i had 5 bar. If i am making you guys busy sorry.J use vpn but not with spotify 

[manyamis]

By the way i tried to use a different acc at same phone it works but unfortunately i like my acc using alt is not good 

[Eni]

Hey @manyamis, 

Thanks for getting back to us. 

We understand the same issue occurred even when you had a strong connection, but it'd be helpful if you could try a different network to confirm whether the issue is related to the connection itself. Also, note that we don't recommend using a VPN with Spotify, as it can affect the app's performance. You mentioned you weren't using one, but we suggest double-checking that it's disabled while using the app.

On another note, could you let us know if this started happening after a specific event, such as an update? Also, could you check if the OS of your phone has any pending updates?

Lastly, make sure to send us the exact OS and Spotify version your phone's running. 

We'll be on the lookout for your reply. 

[manyamis]

First i couldnt see playlist. People say reinstall the app (and i worked a lot). But this time this thing happened 2 days ago. Version: 86.1358

[MihailY]

Hey @manyamis,

It looks like you're using the Beta version of the app, so in this case, you can go ahead and report your issue using this guide (Android - FAQs - How do I report an issue?) which also contains steps on how to stop being a Beta tester.

If the behavior persists with the official version of the app, please let us know so we can investigate further.

Cheers,

[manyamis]

I stopped being a beta tester and  reinstalled but still same :d

[MihailY]

Hey @MonMoe,

Can you check if you're still running the same version? As noted in the FAQ, it may take a while for the changes to get reflected in the app store.

Cheers,

[manyamis]

Ay yeah still same version but as i said i can use different accounts. Also my account gets same error at different devices

[Eni]

Hey @manyamis, 

Thanks for your reply. 

Since you're still seeing the same version, we suggest that you wait for a few days to see if you can already install the regular version of the app. If the issue persists with that version, let us know and we'll take a closer look. 

Cheers!