Something went wrong error message

[MonMoe]

My Question or Issue

Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app has a bug, try updating after its developer provides a fix for the error". The appstore has no update available for the app so I'm at a lost. I've reinstalled it, cleared cache, restated my phone, nothing has worked.

Plan

Duo

Country

United States

Device

(Galaxy A14 5G)

[MonMoe]

Hey everyone,

A reinstall from the official Google Play store has been a confirmed fix for the issue you're experiencing, but sometimes it can take up to 24hrs for this to reflect on your end. Make sure to remain on the latest version and check back after 24hrs.

If you haven't already, I'd recommend rebooting your device to force a resync.

Take care.

[MonMoe]

Hey @Aliyan40570,

Thanks for reaching out and welcome to the Spotify Community!

In case you're also using the Beta version of the app, we'd recommend reporting this as mentioned by @MihailY here, as well as temporarily leaving the program as described in this guide. You'll need to reinstall Spotify directly from the app store afterwards and give it some time for the changes to take effect. 

In case the issue persists, check for any pending app updates and if they don't solve it, it'd be great if you can send us the app version you're currently running so we can have a closer look.

Hope this helps.

[Maere]

Plan

Free

Country

USA

Device

Samsung Galaxy S22 Ultra

Operating System

Android

My Question or Issue

My Spotify account is not working properly on my phone. I have cleared cache, forced stop, reset phone, uninstalled and reinstalled, made sure country was correct, and everything else I have seen mentioned in threads. My account works fine on PC and other devices. Other accounts work on my phone. I am not a part of Beta program.

[Prying]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Originally my music would just instantly skip songs non stop by itself so it wouldnt play anything. Later on the app just stopped working all together and just sayd to come back later. App is up to date according to the play store. I tried uninstalling and reinstalling

[Prying]

On my samsung s21 ultra and even my s26 ultra

[MadiMadi]

Did anybody managed to find a solution for this issue after 14th/15th of May? The uninstall/reinstall worked for me  2 weeks ago but now it is once more showing the "Something went wrong/ Have another go" and nothing seems to help.

[giantsfan97]

Same for me, it has stopped working on my main account. Switching to my test account seems to work again. My current solution is to use the IHeartRadio app since this one stinks

[showersofstars]

Hmm yeah the solution they repeatedly gave, didnt help. Even when I spoke to 2 support chat advisors, they kept claiming the clean reinstall has been proven to work. So yesterday when I happened to browse the Google play store and look up Spotify, I noticed that they sneakily reverted back to the 29 april version 9.1.44.2120, which was working fine for me then. So I uninstalled version 9.1. 48.1661, and re-download the 9.1.44.2120 version. Anyway I removed the auto update settings as well to prevent it from any future auto updating. For now any new version updates is just causing it to stop working on my phone.

[MadiMadi]

Amazingly, my Spotify started to work again just hours after I posted my previous message here (I did nothing, it just fixed itself). Hopefully it will last longer this time..  I might uncheck the autoupdate option as well, maybe this will keep the app working 

[dborgelorme]

Mine still doesn't work. Had to use a different account.

[AverageMan]

Plan

Free

Country

Indonesia

Device

Redmi 13 Pro 5G

Operating System

Android 15 AQ3A

My Question or Issue

All the songs in my playlist are gone and before when some of them were still there the songs would just instantly switch to another song in my playlist.