Something went wrong error message

[MonMoe]

My Question or Issue

Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app has a bug, try updating after its developer provides a fix for the error". The appstore has no update available for the app so I'm at a lost. I've reinstalled it, cleared cache, restated my phone, nothing has worked.

Plan

Duo

Country

United States

Device

(Galaxy A14 5G)

[MonMoe]

Hey everyone,

A reinstall from the official Google Play store has been a confirmed fix for the issue you're experiencing, but sometimes it can take up to 24hrs for this to reflect on your end. Make sure to remain on the latest version and check back after 24hrs.

If you haven't already, I'd recommend rebooting your device to force a resync.

Take care.

[EarlyAccess]

You dont have to wait 24hrs anymore. A clean reinstall works on its own. Dissappointing that the mods never updated us and kept it all quiet.

[giantsfan97]

I wouldn't blame the mods. I'm sure they rely on updates from the devs and relay as much info as they can!

[1189_amt]

@giantsfan97 You're probably right about the mods! I've just been so frustrated by all the delays and over 3 days without Spotify felt like forever.  There must have been some working behind the scenes since there was an update. Overall I'm just happy there was consistent communication with other users and it wasn't just me going crazy. Happy Spotify listening to all of you!! 😊

[bob789]

My location is correct, yet this keeps happening. When I logged out and tried logging in again, it wouldn't let me in because I can't use my Spotify for more than 14 days abroad, despite having not been abroad for months, using Spotify normally every day until a few days ago, and my location being correct. I uninstalled and reinstalled the app, did a clean reinstall, and I could get into my account again, but the same issue persists.

[Alittleidea]

My library emptied after updating

[r4vrr4t]

Plan

Free

Country

Hungary

Device

Samsung tablet (idk the build)

Operating System

My Question or Issue

Its only like this on my account other accounts on this device work basically home page keeps telling me to retry and no songs show up all my playlists are empty and same on my phone i tried redownloading multiple times 

[jeetchanchawat]

 

 is the issue open again?

I am facing it. I was out of country. My premium expired while in other country. I came back all my playlists are not loading. And on web and mac player it is working fine.

[BeginningAbroad1719]

+1 for this. 9.1.44.2120 worked for me.

[vinylghost]

im also getting the same issue but some reason when i open Spotify on my computer it works fine  but it doesn't  on my phone

[showersofstars]

Got to say, the whole resolved thing lasted for a short 3 days. After the app auto installed the latest updated version 9.1. 48.1661,  the app stopped working again. I am going to try this whole reinstall thing again, but honestly it's becoming a real pain having to keep reinstalling ever since the May updates.

[EarlyAccess]

What the **bleep** man 😔

[MadiMadi]

Yeap, broken again... it workend after the whole uninstall  / reinstall thing for like 3 days but now I get the same error again.