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Sound problem

Sound problem

Avatar of Mariague
Newbie
2016-05-02 05:04 AM
I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two times.
No one else has my user and I have this problem on my Samsung. If someone can Help me, thanks.
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Avatar of Daniel
Community Legend
2016-05-02 07:43 AM
Possibly unrelated but try this...

https://community.spotify.com/t5/Help-Android/PSA-Samsung-users-please-read/td-p/1334731
Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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Avatar of Daniel
Community Legend
2016-05-02 07:44 AM

If that doesn't work. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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