Spotify suddenly stopped working when my android is connected to my carrier. It only works when I'm connected to wifi. I've done everything including reinstalling Spotify several times. I've had spotify premium for two years and i will cancel my subscription if no one will fix the problem.
Thanks for replying. I'm primarily concerned with streaming, but for that matter download wouldn't work, and when I clear the cache the app doesn't even let me sign in because it says there's no internet connection. Which is patently false because I have a full reception and every other app connect to the internet with no problem. I have a hundred has something to do with my carrier and this Spotify app particularly, because on wifi Spotify connects no problem.
there's no error message with a code or anything, the only thing it says is no internet connection when I try to sign in. Or if I'm already signed in because I was using wifi, and then I turn wifi off and go to my carrier then it says Spotify is offline.
I have done everything, rebooting the phone, wiping the cache, reinstalling the app, changing my password. Nothing works.
Spotify Version: 0.7.2.402-g40e8dcb4 (whatever that means. it's the latest version, as I've reinstalled it several times this week)
Mobile Carrier: Metro PCS
Please note that I've had the same carrier for the past two years that I've had Spotify premium. I did recently get this piece of garbage phone, but Spotify was working just fine on it until a few days ago, and only now will it not connect to the internet over 4G. On wifi it is fine. But on 4G it says "no internet connection." All other apps connect to the internet perfectly fine in any circumstance. There seems to be a problem with my carrier and Spotify.
Unfortunately for Spotify I won't pay for a service I can't use. As nice as Spotify is, it is useless to me if I have to be connected to wifi to use it.
I'm not sure what you meant by "part b" of your post, but I have reinstalled Spotify several times during this ordeal to no effect.