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Spotify Premium not Registering?

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Re: Spotify Premium not Registering?

Newbie

I am having the same issue.  I have a valid account but everytime for the past 3 days I try and use my android im told I need to upgrade to a premium account.  I mainly use my spotify over my phone while at work and in the car.  So at the moment Im paying for my account but recieving nothing.  What will be done to fix this problem?

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Re: Spotify Premium not Registering?

Regular

Same for me.  Had unlimited, bought an Android phone so decided to upgrade to Premium on Friday.  It still shows Unlimited at the top of my screen though and still says i need to upgrade to Premium when i try to play the tracks on my phone.  Emailed support, but no response yet other than a holding email.  After looking at the other messages on here, seriously considering writing it off and going back to unlimited.

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Re: Spotify Premium not Registering?

Spotify
Spotify

In order to look into this for all of you, we need to take a closer look at each of your accounts.

 

If you haven't already, could you please complete a Contact Form. Just head to 'About Us' (above) > 'Contact Form'.

 

I'll then be able to get back to you via email--thanks. 

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Re: Spotify Premium not Registering?

Regular

Thanks for the reply, form now with you.

 

Andrew

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Re: Spotify Premium not Registering?

Newbie

I have been a premium customer for several months and suddenly when trying to listen to music on my phone all the tracks are greyed out and if I click the track I receive a message indicating 'Streaming is only available to Premium Customers'.  I checked my account status it confirmed I have a premium subscription. Please help...

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Re: Spotify Premium not Registering?

Newbie

 

Hi I am having the same problem as most.  I have purchased Spotify Premium and it says so on my laptop - my playlists are find on my laptop also but can't access any music on my phone although I am logged in with the same details. It is as though spotify is offline on my mobile phone and also none of my playlists are no longer available.  This has taken place over the last 2 weeks but previous to this both my mobile and computer Spotify accounts were working fine with premium.  Help asap. 

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Re: Spotify Premium not Registering?

Spotify
Spotify

pond7314- I can see we were able to help you out via the contact form. Glad to hear that's working for you now.

 

juicepr- Your Premium subscription is definitely fine our end. Please try changing your 'juicepr' password with this link.

 

Then shut down the app and sign in with your new details. I know it seems like a strange fix but it's been successful before.  

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Re: Spotify Premium not Registering?

Casual Listener

I have same problem I just signed up for the 30 day trial and my iPhone and computer say i have Spotify Free I checked my subscription status and it says i have Premium. Please Help!!

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Re: Spotify Premium not Registering?

Newbie

I just purchased Spotify Premium about 20 minutes ago.  I also ran into this same issue.  I contacted their twitter support but got no response.  I managed to get premium to register and work for both my PC and Andriod Mobile App be doing the following:  

 

1:  Change your Facebook password if you originally created the account threw Facebook.

 

2:  Completely sign out of the PC app and resing in using your new password.

 

3:  Uninstall the andriod app and reinstall it, clciking "Log in with Facebook."  should do the trick on that part.  

 

4: The last thing I did was accept the ToS for the community (This probably has nothing to do with it working.)  

 

--------

 

Try these steps out and let me know if doing this works for you aswell.

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Re: Spotify Premium not Registering?

Newbie

I'm having somewhat similar issues that started on Friday. I sent an email on the Support page, but I figured I'd try over here also. I usually use spotify on my phone- however, I went on it Friday to listen to a playlist and it asked me if I would like to Upgrade or just use the radio. It did appear as the same issue on my PC, but it does let me play the music on my playlists and whatnot..and it also has an Upgrade icon at top of the window. I went to my account page and it has my CC info on there and everything, but it says I'm using Spotify Free.

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