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Spotify Premium not Registering?

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Re: Spotify Premium not Registering?

Spotify
Spotify

Hi aschwindy - You're currently on our Free service as your last Premium couldn't go through successfully. 

 

Please make sure the card linked to your account still meets all of these requirements:

 

1. Your card must not have expired. 
2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries). 
3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card). 
4. Your card must be open to be used for foreign purchases. 
5. There are some banks that require other security authentication, the most common being 3DSecure. 

Once you have checked all of the above, please try again to subscribe from your subscription page.

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Re: Spotify Premium not Registering?

user-removed
Not applicable

This answer with those five steps is bull**bleep** to us, Nordea customers.

 

I would like to add a another reason and heck, this is reason why we can't renew our subscriptions.

 

6. And there is some banks that need security from you. Like Nordea. They only accept a Internet payment method when service purchased from Internet. You send this purchase to bank as Local payment (purchased in shop). And Nordea decline this as security step, so autorenewal does not work at all with Spotify.

 

Why you have time to answer this, but no time to change your payment type to Internet? So we can use your lovely autorenew option?

 

This problem is in Spotify for years and no one care. Yes, I have a Official answer from Nordea Finland. So I know where is problem in situations like this... Stop blamming bank we use, update your **bleep**ty systems instead.

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Re: Spotify Premium not Registering?

Community Legend
7. Be happy and use PayPal for everything you can when shopping in the internet . The best. 🙂

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Re: Spotify Premium not Registering?

user-removed
Not applicable

The best answer from payment team to this was change bank. This is not customer service when Spotify employee say change bank.

 

And yes, I go right away to change my bank to get this bull**bleep** to work... No way. 😄

 

These days I just purchase those Premium gift cards for year, so no problem with purchasing those. But this autorenew, which is much better, does not work. And change bank is no solution to this, customer service... You should know it!

 

Sorry Meredith, but I checked this many times. I'm idiot?

 

1. Your card must not have expired. MY CARD IS NOT EXPIRED.
2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries). MY CARD COUNTRY IS FINLAND AND MY SPOTIFY COUNTRY IS FINLAND.
3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card). MY CARD VISA ELECTRON IS ENABLED TO E-COMMERCE BULL**bleep**.
4. Your card must be open to be used for foreign purchases. HECK, IT'S OPEN...
5. There are some banks that require other security authentication, the most common being 3DSecure. NO NO NO, YOU JOKE ME? MY BANK IS NOT REQUIRING ANYTHING, JUST TAKE MY MONEY...

 

So this answer is bull**bleep** I checked many times. And yes, I hate PayPal. Nordea is great bank.

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Re: Spotify Premium not Registering?

Community Legend
I'v used PayPal for Spotify and never had issues with autorenew etc. 🙂 (I hate Nordea myself) 🙂

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Re: Spotify Premium not Registering?

user-removed
Not applicable

I can use my Nordea Visa Electron everywhere without problems. But this Spotify...

 

And I have PayPal, however I do not use it often. And I do not like connect PayPal to Spotify as there should be working renew system in Spotify too. They just does not want to fix this.

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Re: Spotify Premium not Registering?

Casual Listener

I am having the same issue. I just upgraded to Premium but have not been able to use it. I have been charged and funds have cleared my account. I do not want to pay for something I am not able to use and I feel this is quite unfair. What can be done to remedy this situation? I even tried to get premium again but it then says that I already have said subscritption.

 

I have logged out many times, cleared app data, even uninstalled and reinstalled. This is on my Galaxy S3

 

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Re: Spotify Premium not Registering?

Spotify
Spotify

sethyg - Everything should be working for you now. How does it work after you log out/ log in again?

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Re: Spotify Premium not Registering?

Casual Listener

I am having this same problem. My account overview says I have a premium account. The premium features do not work on computer or mobile device. I am using the same username and password.

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Re: Spotify Premium not Registering?

Community Legend

@Creodesigner wrote:

I am having this same problem. My account overview says I have a premium account. The premium features do not work on computer or mobile device. I am using the same username and password.


Hey! Welcome to the community 🙂

 

Sometimes there can be a short delay between your account going premium and it being recognised on your devices.

I would suggest you have a read at and try the steps outlined in this post

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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