Spotify app blank screen issue appears when I switch from my phone to PS4

[aalexander1]

 

Plan

Free/Premium

Country

United States

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Whenever I switch from my phone to PS4 via bluetooth, the screen goes blank and all the options disappear. And all I see is those four icons on the bottom. And whenever I try to go back to the menu, nothing happens and everything else is stuck. Can you help me with this situation before it happens too often again please. Thanks.

[OscarDC · Accepted solution]

Hey @aalexander1,

Thank you for reaching out to the Community and welcome. 

This type of issue is usually related to some damaged cache stored on your phone from previous versions. We'd first recommend performing a clean reinstall of the app. This is often an overlooked step, but it can be helpful in getting rid of any corrupted files that might be causing issues. 

If the issue persists, would you mind trying to connect a different device to your PS4 to see if it makes any difference? This will give us a better look at your issue.

We’ll be on the lookout. 

[aalexander1]

Okay then. And thanks for helping me out on the issue. If the blank screen keeps going blank, I’ll let you know.

[Kiril · Accepted solution]

Hey @aalexander1,

Thanks for your reply.

We hope everything resolves after the clean reinstall. Remember to always keep your app updated, so you don't miss any fixes or new features. Don't hesitate to give us a shout if you have more questions.
 

Have a good day and stay safe!