Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
Every now and then my Spotify seems to reset itself. It erases all playlists and defaults back to saving to my phone's memory, as opposed to my SD card. It then tries to download all my playlists again, but to my phone's memory. I have to turn off da...
PlanFreeCountryUnited StatesDeviceGalaxy Tab A (2017)Operating SystemAndroid Pie My Question or IssueHow can I enable secure playback in the Ecosia app? I tried going to the Google website, didn't work. I tried searching how to enable secure playback...
PlanPremiumCountryDeutschlandDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueGood afternoon,I have had a problem with my Spotify app on my Samsung S8 for several days.I start the app and it doesn't happen but the timeline doesn't ...
Good evening.Why is there no opt-out from Facebook services? I don't use Facebook and i don't want Facebook to collect data from me.But there a thousands of connections to their servers, outgoing from the Spotify App. PlanPremiumCountryGermanyDeviceP...
PlanPremiumCountryTurkeyDeviceSamsung A70Operating SystemAndroid 10 My Question or IssueSo I just can't understand why this works for iOS but not on Android. As you can see on screenshots, this blurry thing doesn't work on my phone. I alredy uninstal...
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10My Question or IssueMy controls are stuck in Villain K/DA but It's playing savage love, I seem to be able to play and pause the track and change to other music but th...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, When I start Alexa, it does not recognize Spotify and automatically starts Google play w...
Why spotify removed the landscape mode in the car mode too? I need a player in landscape mode!
Hey! I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers of the phone, I'm not able to. I thought that there ...
I've had an issue with my phone where it always detects that my headphones are plugged in even when they actually aren't. So because of this when I'd like to listen to music using the speakers of the phone, I'm not able to. I thought that there could...
App crashes at launch after 3 secondsI have deleted the app and reinstalled numerous times ( over 10 times ! )I have tried all updates recommended on the community pages including signing out all devices....NOTHING WORKS and only happened after updat...
PlanPremiumCountryThailandDeviceSamsung Galaxy J7 proOperating SystemAndroid My Question or Issue1. When I played some song, I saw that this song have lyrics but when I press on lyrics it's not show all lyrics. I've uninstall and install again but it...
PlanPremiumCountryIndiaDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueWhen i open the spotify app and play a song with lyrics it show everything just fine until i try to tap on the lyrics and see the whole thing then it ...
It's really annoying that when i want to replay a song that I can't do so with my headset shortcuts. I can only Play/Pause or skip forward. And it's not the headset beacause I've already tried it with a different Music Player and it works there. Can ...
PlanPremiumCountryAustraliaDeviceGoogle Pixel 4XLOperating SystemAndroid 11 My Question or IssueHi team, I recently updated my phone's OS and the Spotify app and since then my 'Your Daily Drive' has been glitching. When a news podcast is finished pla...
Hallo!Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab.Es kommt dann die Meldung "Spotify wird wiederholt beendet".Alle Versuche, Cache leeren, deinstallieren-neu installieren... hilft nichts. Das komische, wenn sich jemand anderes an mei...
PlanFree/Premium / not relevantCountryDKDeviceSONY BRAVIA ANDROID TVOperating SystemAndroid OreoMy Question or IssueUsing Spotify on android TV is overall a very fine experienc, but have got a couple of issues with it; 1. Spotify connect is not avail...
PlanPremiumCountryCanadaDeviceFiiO Mark2 X7Operating SystemAndroid My Question or IssueUsing my FiiO Mark2 X7, I cannot access the spotify Home / Browse screen. I get the error of sorry, something went wrong. I have tried factory resetting twice with...
Cuando cambio a mi cuenta primium las letras de las canciones desaparecen, a alguien mas le sucede y si tiene arreglo ?
As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way to change to offline mode for a brief periode (e.g. When someone at home started listening Spotify on Google home or when on a train...