Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56150 Views
  • 68 replies
  • 25 likes
  • 56150 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27922 Views
  • 5 replies
  • 0 likes
  • 27922 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify will not connect to Pioneer MVH-2400NEX

PlanPremiumCountry U.S.A.DeviceSamsung Galaxy Note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Pioneer MVH-2400NEX and Spotify plays through Android Auto and also streams via bluetooth, however when I choose ...

  • Casual Listener
  • Plan Premium Country  U.S.A. Device Samsung Galaxy Note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a Pioneer MVH-2400NEX and Spo...
  • Yordan
  • Moderator
  • 41367 Views
  • 56 replies
  • 5 likes
  • 41367 Views
  • 56 replies
  • 5 likes

Superuser Contribution Spotify Connect JVC KD-X472DBT doesnt work "Connecting" all the Time

PremiumGermany Samsung Huawei P10 Lite Android 8.0.0Spotify 8.7.0.1154JVC KD-X472DBTPlaying via Bluetooth The bluetooth connection works and I can hear the music from the app but it just says "Connecting" constantly so I can't use any of the addition...

  • Music Fan
  •   Premium Germany   Samsung Huawei P10 Lite Android 8.0.0 Spotify 8.7.0.1154 JVC KD-X472DBT Playing via Bluetooth   The bluetooth connection works and I can hear the musi...
  • Yordan
  • Moderator
  • 9108 Views
  • 12 replies
  • 5 likes
  • 9108 Views
  • 12 replies
  • 5 likes

Superuser Contribution Playing Multiple Playlists

Is there any way to configure Spotify to play multiple playlists, one after the other?

  • Casual Listener
  • Is there any way to configure Spotify to play multiple playlists, one after the other?
  • dandv
  • Music Fan
  • 7312 Views
  • 5 replies
  • 1 likes
  • 7312 Views
  • 5 replies
  • 1 likes

Spotify uses up nearly 100GB according to my phones settings but the app says it's 45GB how do I fix

PlanPremiumCountryGermanyDeviceOnePlus 8 proOperating Systemlatest android My Question or IssueHello,I was checking my Phones storage to see how things are going and discover Spotify uses up nearly 100GB of it. Admittedly I have a lot of music saved ...

Screenshot_20220209-004712.jpg Screenshot_20220209-010343.jpg
  • Newbie
  •   Plan Premium Country Germany Device OnePlus 8 pro Operating System latest android   My Question or Issue Hello, I was checking my Phones storage to see how things are going an...
  • Loxer
  • Community Legend
  • 1195 Views
  • 1 replies
  • 0 likes
  • 1195 Views
  • 1 replies
  • 0 likes

Spotify using enormous amount of memory

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 11 My Question or IssueAt the moment i have not downloaded any songs. When I check the memory usage in the Spotify app it tells me a reasonable amount of memory used. But if I check in t...

  • Newbie
  • Plan Premium Country Germany Device OnePlus 6 Operating System Android 11   My Question or Issue At the moment i have not downloaded any songs. When I check the memory usage in the Spo...
  • Loxer
  • Community Legend
  • 687 Views
  • 1 replies
  • 0 likes
  • 687 Views
  • 1 replies
  • 0 likes

Audio keeps cutting out

Audio keeps cutting out for 2 secs every 90 secs when the screen is locked. Have tried other audio streaming apps and they dont suffer the same problem. This only started happening after the latest update to my phone.PlanPremiumCountryUKDeviceSamsung...

  • Newbie
  • Audio keeps cutting out for 2 secs every 90 secs when the screen is locked.  Have tried other audio streaming apps and they dont suffer the same problem.  This only started happening after ...
  • Loxer
  • Community Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • Samsung S20 Plus
  • 933 Views
  • 1 replies
  • 0 likes

Android Spotify transition looks dull

why is the Spotify ios transition better than Android like when opening a playlist, the Android transition looks dull than ios.

  • Casual Listener
  • why is the Spotify ios transition better than Android like when opening a playlist, the Android transition looks dull than ios.
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify (Android Auto) Doesn’t Play Soundtracks/Albums in full

Plan - FreeCountry - CanadaDevice - Pixel 4aOperating System - Android 12 Been noticing an issues for a couple years now when using Spotify through Android Auto. If you select an Album/Soundtrack to play Spotify will play a few songs then go off albu...

  • Newbie
  • Plan - Free Country - Canada Device - Pixel 4a Operating System - Android 12   Been noticing an issues for a couple years now when using Spotify through Android Auto.  If you sele...
  • Kiril
  • Moderator
  • 724 Views
  • 1 replies
  • 2 likes
  • album
    android auto
  • 724 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify almost always shows the wrong track, wrong play/pause status, wrong position in track

This has been happening every day for several months. Spotify's display on the phone screen will almost always not show the correct track being played. It will often show some previous track I listened to. This applies to the full screen display of w...

  • Visitor
  • This has been happening every day for several months.   Spotify's display on the phone screen will almost always not show the correct track being played. It will often show some previous track...
  • Ver
  • Spotify Legend
  • 1992 Views
  • 11 replies
  • 2 likes
  • 1992 Views
  • 11 replies
  • 2 likes

Do Spotify support frequencies lower then 60?

PlanPremiumCountry NorwayDevice(Samsung Galaxy S7)Operating System(Androide)My Question or Issue Does Spotify support frequencies lower then 60? I was looking at the equalizer for the app and there you can mix with the Hz from 60Hz to 15000kHz. Is th...

  • Casual Listener
  • Plan Premium Country  Norway Device (Samsung Galaxy S7) Operating System (Androide) My Question or Issue  Does Spotify support frequencies lower then 60? I was looking at the equal...
  • DenoBeno
  • Music Fan
  • 1170 Views
  • 1 replies
  • 0 likes
  • 1170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play a playlist of podcasts without shuffle??

PlanPremiumCountryUSADevicePixel 3 My Question or IssueI saw a post from spotify recently about creating playlists of podcast episodes and thought "that's a good idea I'll try that." So I started a playlist of a bunch of episodes I wanted to listen t...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 3   My Question or Issue I saw a post from spotify recently about creating playlists of podcast episodes and thought "that's a good idea I'll try th...
  • Ver
  • Spotify Legend
  • 12921 Views
  • 20 replies
  • 15 likes
  • 12921 Views
  • 20 replies
  • 15 likes

Superuser Contribution Getting Tired of This App

PlanFreeCountryUnited StatesDeviceSamsung S21My Question or IssueSo, I have used Spotify for years and these past few weeks have been the worse experiences I have ever had with the app. I haven't ever been bothered when it comes to the free version, ...

  • Casual Listener
  • Plan Free Country United States Device Samsung S21 My Question or Issue So, I have used Spotify for years and these past few weeks have been the worse experiences I have ever had with the app....
  • Ver
  • Spotify Legend
  • 651 Views
  • 3 replies
  • 0 likes
  • 651 Views
  • 3 replies
  • 0 likes

Superuser Contribution App crashes - anything to do with JRE

PlanFreeCountryCanada DeviceHuawei Operating SystemAndroid My Question or IssueThe app immediately crashes when I try to listen to or search for JRE. When searching for the podcast it usually is displayed in a list but clicking on it causes the app t...

  • Newbie
  • Plan Free Country Canada   Device Huawei  Operating System Android   My Question or Issue The app immediately crashes when I try to listen to or search for JRE.  When ...
  • Alex
  • Spotify Legend
  • 814 Views
  • 1 replies
  • 0 likes
  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution Constant Podcast Video Buffering

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVideo Podcast is constantly buffering on Sony smart tv. About every 4 seconds. Yes I've unins...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Video P...
  • Yordan
  • Moderator
  • 1906 Views
  • 7 replies
  • 0 likes
  • 1906 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't report a user -- verification code error

Trying to report a spam bot account (under "abusive" though there also isn't a category in reporting for spam).When I try to report, submit my email for the verification code then copy and paste the code into the verification box, it errors out, sayi...

Screenshot_20220206-101137_Gmail.jpg Screenshot_20220206-101117_Brave.jpg
  • Regular
  • Trying to report a spam bot account (under "abusive" though there also isn't a category in reporting for spam). When I try to report, submit my email for the verification code then copy and paste th...
  • MafeG
  • Spotify Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics not showing (checked other threads)

PlanPremium Family PlanCountryPolandDeviceSamsung A71Operating SystemAndroid 11 (samsung system overlay 3.1) account started in 2017 (I noticed that for younger accounts the problem doesn't appear) and I won't switch to another My Question or IssueIn...

  • Casual Listener
  •   Plan Premium Family Plan Country Poland Device Samsung A71 Operating System Android 11 (samsung system overlay 3.1)    account started in 2017 (I noticed that for younger a...
  • Alex
  • Spotify Legend
  • 1127 Views
  • 1 replies
  • 0 likes
  • android 11
  • 1127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs stop playing after 5 seconds if I'm connected to a network

For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache, have plenty of storage, tried different versions ...

  • Newbie
  • For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache...
  • Ver
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Android
    music stops
    music stops playing
  • 317 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't download/play music from local folder on Android phone

I have uploaded songs to my local folder from my desktop app and can easily listen to them on the desktop app, but I can't download them so I can listen to them on my mobile phone. It keeps telling me that "This song is not available". I have followe...

  • Regular
  • I have uploaded songs to my local folder from my desktop app and can easily listen to them on the desktop app, but I can't download them so I can listen to them on my mobile phone. It keeps telling m...
  • Ver
  • Spotify Legend
  • 3026 Views
  • 28 replies
  • 1 likes
  • 3026 Views
  • 28 replies
  • 1 likes

Superuser Contribution cant see lyrics with my premium account

PlanPremiumCountryTurkeyDevice(Xiaomi Mi 9)Operating System(Android) My Question or Issuei have been using premium for a long time but still dont have the lyrics feature. When i switch to an another free account on my device the lyrics are there but ...

  • Newbie
  • Plan Premium Country Turkey Device (Xiaomi Mi 9) Operating System (Android)   My Question or Issue i have been using premium for a long time but still dont have the lyrics feature. Whe...
  • Eni
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts not available in offline mode

PlanPremiumCountryIndiaDeviceXiaomi Redmi 6 ProOperating SystemAndroid Pie My Question or IssuePodcasts are downloaded successfully, but not played and available in Offline mode.

  • Newbie
  • Plan Premium Country India Device Xiaomi Redmi 6 Pro Operating System Android Pie   My Question or Issue Podcasts are downloaded successfully, but not played and available in Offline m...
  • Jeremy
  • Spotify Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • podcast
  • 313 Views
  • 1 replies
  • 0 likes