Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850421 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850421 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16864 Views
  • 3 replies
  • 0 likes
  • 16864 Views
  • 3 replies
  • 0 likes

Whole phone freezes when Spotify is downloading

PlanPremiumCountryFranceDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid 9 - MIUI 11 My Question or IssueSince a while now, I've been having regular issues when starting Spotify on my android smartphone. Behavior when it happens :- When Spotify s...

  • Casual Listener
  • Plan Premium Country France Device Xiaomi Redmi Note 5 Pro Operating System Android 9 - MIUI 11   My Question or Issue Since a while now, I've been having regular issues when starting ...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Superuser Contribution Won´t play audio on BMW i3

I recently bought a Xiaomi Mi Note 10 ( running Andriod 9) and when I connect to my BMW i3 with Bluetooth I don’t get any sound when playing Spotify.It works with other apps such as Youtube, Acast etc. The settings for “audio” is ON. As soon as I try...

  • Casual Listener
  • I recently bought a Xiaomi Mi Note 10 ( running Andriod 9) and when I connect to my BMW i3 with Bluetooth I don’t get any sound when playing Spotify. It works with other apps such as Youtube, A...
  • Mihail
  • Spotify Legend
  • 1058 Views
  • 3 replies
  • 0 likes
  • 1058 Views
  • 3 replies
  • 0 likes

Discover weekly and Release Radar not available in India

PlanPremiumCountryIndiaDeviceRealme 2 ProOperating SystemAndroid OreoMy Question or IssueIt's been awhile since Spotify launched in India but still its most important and best features like Discover Weekly, Release Radar and Stations are not availabl...

  • Newbie
  • Plan Premium Country India Device Realme 2 Pro Operating System Android Oreo My Question or Issue It's been awhile since Spotify launched in India but still its most important and best featu...
  • osornios
  • Spotify Star
  • 685 Views
  • 2 replies
  • 4 likes
  • Discover weekly and Release Radar not available in India
  • 685 Views
  • 2 replies
  • 4 likes

Superuser Contribution Chromecast default device/Android

Wondering why spotify can't set a default device to play too? ie when I am at home, and start spotify, EITHER, I shoud be able to set my Chromecast as the default device, or spotify should just fire up connected to the last connected device.Have seen...

  • Regular
  • Wondering why spotify can't set a default device to play too? ie when I am at home, and start spotify, EITHER, I shoud be able to set my Chromecast as the default device, or spotify should just fire ...
  • Alex
  • Moderator
  • 813 Views
  • 2 replies
  • 14 likes
  • 813 Views
  • 2 replies
  • 14 likes

Superuser Contribution Download individual songs

It is no longer possible to download an individual song from an album unless it is already on a playlist???! This is unacceptable!!!

  • Visitor
  • It is no longer possible to download an individual song from an album unless it is already on a playlist???! This is unacceptable!!!  
  • Ver
  • Spotify Legend
  • 648 Views
  • 2 replies
  • 10 likes
  • 648 Views
  • 2 replies
  • 10 likes

If I connect my phone to Bluetooth, it reshuffles the playlist

PlanPremiumCountryUSADeviceSamsung A11Operating SystemAndroid My Question or IssueIf I connect my phone to any Bluetooth device, it reshuffles the playlist and skips the current song. If I'm listening to an individual song (outside of a playlist), a ...

  • Gig Goer
  •   Plan Premium Country USA Device Samsung A11 Operating System Android   My Question or Issue If I connect my phone to any Bluetooth device, it reshuffles the playlist and skips ...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Watch Joe Rogan Podcast Full Screen on Android App

How can I watch the Joe Rogan video podcast in full screen on the Android app?

  • Visitor
  • How can I watch the Joe Rogan video podcast in full screen on the Android app?
  • osornios
  • Spotify Star
  • 1765 Views
  • 2 replies
  • 2 likes
  • 1765 Views
  • 2 replies
  • 2 likes

Superuser Contribution Unable to move my storage to SD card

Hello, I have Huawei y5 prime. Have an SD card with lots of free space. Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this:Tap Your Library in the menu at the bottom of the screen.Tap Settings ...

  • Casual Listener
  • Hello, I have Huawei y5 prime.  Have an SD card with lots of free space.  Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this: Ta...
  • Cortybanks
  • Casual Listener
  • 1223 Views
  • 9 replies
  • 1 likes
  • 1223 Views
  • 9 replies
  • 1 likes

App keeps "freezing" - audio information and sound don't match

I have a Huawei P30 pro running Android 9, premium Spotify and I'm in Portugal. Basically, what it says in the title. I've deleted and reinstalled the app and the bug keeps happening. The only temporary solution is closing the app.Example: I'm listen...

  • Casual Listener
  • I have a Huawei P30 pro running Android 9, premium Spotify and I'm in Portugal.   Basically, what it says in the title. I've deleted and reinstalled the app and the bug keeps happening. The on...
  • Beetssuck
  • Casual Listener
  • 905 Views
  • 5 replies
  • 3 likes
  • 905 Views
  • 5 replies
  • 3 likes

Superuser Contribution "Liked songs" playlist doesn't contain all my liked songs

PlanPremiumCountryFranceDeviceXiaomi Mi 9Operating SystemAndroid My Question or IssueSo, I got the UI update for the library, and yeah I got mad when I saw it took away from me the ability to shuffle my entire library thanks to the "Songs" tab.From w...

  • Regular
  • Plan Premium Country France Device Xiaomi Mi 9 Operating System Android   My Question or Issue So, I got the UI update for the library, and yeah I got mad when I saw it took away from ...
  • Alex
  • Moderator
  • 17829 Views
  • 27 replies
  • 15 likes
  • 17829 Views
  • 27 replies
  • 15 likes

Superuser Contribution something went wrong search android

android app search displays "something went wrong, try again" error. clearing cache and data did not solve the issue. Latest Spotify app version. Galaxy S7

  • Visitor
  • android app search displays "something went wrong, try again" error. clearing cache and data did not solve the issue. Latest Spotify app version.   Galaxy S7  
  • Alex
  • Moderator
  • 4491 Views
  • 11 replies
  • 4 likes
  • Android
    bug
    Search
    Search Playlist
  • 4491 Views
  • 11 replies
  • 4 likes

Superuser Contribution Music mutes between songs - Bluetooth & Uconnect

PlanPremiumCountryUSADeviceMoto G6 and 2014 Jeep Grand Cherokee UConnectOperating SystemAndroid 8.0.0 My Question or IssueI connect my Moto G6 to my 2014 Jeep Grand Cherokee (Uconnect). When I play Spotify, the songs go silent after almost every song...

  • Music Fan
  • Plan Premium Country USA Device Moto G6 and 2014 Jeep Grand Cherokee UConnect Operating System Android 8.0.0   My Question or Issue I connect my Moto G6 to my 2014 Jeep Grand Cherokee...
  • Ver
  • Spotify Legend
  • 3439 Views
  • 8 replies
  • 0 likes
  • 3439 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify pauses during a specific song

PlanFreeCountryUnited StatesDeviceSamsung Galaxy a10eOperating SystemAndroidMy Question or IssueSpotify keeps pausing or crashing altogether when a song is played. Specifically, 2:05 of the song Trespass by Monsta X. It's been doing this for about th...

  • Casual Listener
  • Plan Free Country United States Device Samsung Galaxy a10e Operating System Android My Question or Issue Spotify keeps pausing or crashing altogether when a song is played. Specifically, 2:0...
  • Ivan
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 1 likes
  • 178 Views
  • 1 replies
  • 1 likes

Superuser Contribution Searching and playing song repeats same song

PlanPremiumCountryUK DevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf I search for an artist and play a song, the same song will play on repeat over and over. If I turn repeat off, it will play that one song and that is it. In the pas...

  • Newbie
  • Plan Premium Country UK  Device Pixel 2 Operating System Android Oreo    My Question or Issue If I search for an artist and play a song, the same song will play on repeat ove...
  • Ver
  • Spotify Legend
  • 1341 Views
  • 2 replies
  • 0 likes
  • 1341 Views
  • 2 replies
  • 0 likes

Where have the daily mixes gone?

PlanPremiumCountryNlDevice(Samsung Galaxy note 10plus)Operating System(Android Oreo) My Question or IssueI can't find my daily mixes any more, they are not under "unique for you"

  • Roadie
  • Plan Premium Country Nl Device (Samsung Galaxy note 10plus) Operating System (Android Oreo)   My Question or Issue I can't find my daily mixes any more, they are not under "unique...
  • TreyAnastasio
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Can't hear Spotify on Nest Mini at 40% volume

PlanFree/PremiumCountry DeviceGoogle Home Nest MiniOperating SystemGoogle Nest My Question or IssueAt 40% volume on Nest Mini, I almost can't hear that music is playing with Spotify. If I increase the volume from 60 to 70%, sound is better but Google...

  • Newbie
  • Plan Free/Premium Country   Device Google Home Nest Mini Operating System Google Nest   My Question or Issue At 40% volume on Nest Mini, I almost can't hear that music is playing ...
  • 159 Views
  • 0 replies
  • 1 likes
  • 159 Views
  • 0 replies
  • 1 likes

App does not wait for SD Card scanning, starts to download to internal storage immediately

PlanPremium (Family) CountryGermany DeviceAll Android devices with SD card slots and support for expanded storage formatting. (In my specific case, an Amazon Kindle Fire HD 8 2018) Operating SystemAndroid 9 (probably also present on Android 7, 8, 10 ...

  • Newbie
  • Plan Premium (Family)   Country Germany   Device All Android devices with SD card slots and support for expanded storage formatting. (In my specific case, an Amazon Kindle Fire HD 8 ...
  • 186 Views
  • 0 replies
  • 1 likes
  • bug
    downloads
  • 186 Views
  • 0 replies
  • 1 likes

Continues Syncing Issues

PlanPremiumCountryUKDevice(Computer Also)Samsung S20+, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S10.Operating System(Windows 10) Android 10, Oreo 8, Pie 9, Android 10 My Question or IssueI have seen many treads on this topic and the ...

  • Visitor
  • Plan Premium Country UK Device (Computer Also)Samsung S20+, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S10. Operating System (Windows 10) Android 10, Oreo 8, Pie 9, Android 10 ...
  • evanfig
  • Visitor
  • 411 Views
  • 1 replies
  • 1 likes
  • Issues
    local files
    local files not syncing
    songs not syncing
    sync
    Sync issue
    sync local files
    Sync to Phone
    sync to web client
  • 411 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I don't want to shuffle play on my phone

I upgraded spotify to premium, but my playlists still shuffle. I don't want them to shuffle. How do I make it so I can just listen to my music in the order I have my playlists?? I'm using a samsung galaxy 4.

  • Casual Listener
  • I upgraded spotify to premium, but my playlists still shuffle. I don't want them to shuffle. How do I make it so I can just listen to my music in the order I have my playlists??   I'm using a ...
  • patrickbucher
  • Casual Listener
  • 9582 Views
  • 6 replies
  • 1 likes
  • 9582 Views
  • 6 replies
  • 1 likes

Superuser Contribution BMW iDrive integration not working 90% of the time

PlanFree/PremiumCountryUkDeviceOne plus 6tOperating SystemAndroid 10 My Question or IssueWhy is the Spotify integration with BMW iDrive so unreliable and broken and does not work 90% of the time. Is this feature supposed to be working or is a known i...

  • Casual Listener
  •   Plan Free/Premium Country Uk Device One plus 6t Operating System Android 10   My Question or Issue Why is the Spotify integration with BMW iDrive so unreliable and broken and d...
  • Alex
  • Moderator
  • 679 Views
  • 3 replies
  • 0 likes
  • 679 Views
  • 3 replies
  • 0 likes