Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Using the Android app, all my top recommendations are podcasts. This is very frustrating as I don't listen to podcasts with this app. This has to be a bug as I avoid listening to podcasts, and previously my recommendations were all music. After accid...
Using the Android app, all my top recommendations are podcasts. This is very frustrating as I don't listen to podcasts with this app. This has to be a bug as I avoid listening to podcasts, and previo...
Spotify Legend
1066 Views
3 replies
1 likes
PlanPremium CountryNorway DevicePolestar 2 Operating SystemAndroid Automotive My Question or IssueWhen in album art view and the screen dims, i.e. when entering or exiting a tunnel, the view is shifted back to playlist mode.
Plan Premium Country Norway Device Polestar 2 Operating System Android Automotive My Question or Issue When in album art view and the screen dims, i.e. ...
Spotify Legend
1483 Views
7 replies
2 likes
PlanPremiumCountryItalyDeviceSamsung A51, AlexaOperating SystemWindows 10 My Question or IssueMy songs keep pausing every 10/30 seconds without any reason, this keeps happening while I drive and my phone is connected to my Bluetooth speaker, when I p...
Plan Premium Country Italy Device Samsung A51, Alexa Operating System Windows 10 My Question or Issue My songs keep pausing every 10/30 seconds without any reason, this keeps happeni...
Spotify Legend
1853 Views
7 replies
0 likes
If a song from the queue is selected to play but an ad is played instead, the selected song is skipped and the one following it in the queue is played instead. Please fix this.
If a song from the queue is selected to play but an ad is played instead, the selected song is skipped and the one following it in the queue is played instead. Please fix this.
Spotify Legend
758 Views
3 replies
0 likes
What happened to Spotify in the last few months? I really enjoyed using Spoitfy for years. I loved the intuitive, simple handling and the black design was very smooth. Then came the update that forced the mobile app onto desktop users and everything ...
What happened to Spotify in the last few months? I really enjoyed using Spoitfy for years. I loved the intuitive, simple handling and the black design was very smooth. Then came the update that force...
631 Views
0 replies
2 likes
My user story is pretty much: As a user, I want to play spotify in my car and only play my downloaded songs so I don't user my cellular data. I add songs via wifi and download to a playlist on my android phone. That's it. That's ALL I want from Spoti...
My user story is pretty much: As a user, I want to play spotify in my car and only play my downloaded songs so I don't user my cellular data. I add songs via wifi and download to a ...
Spotify Legend
625 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 My Question or IssueIf I go to my phone's settings and go to the "App info" for Spotify, I can see the amount of data used in "Storage & Cache". If I download a podcast, I can see that the ...
Plan Premium Country USA Device Pixel 5 Operating System Android 11 My Question or Issue If I go to my phone's settings and go to the "App info" for Spotify, I can see the amount of ...
Spotify Legend
826 Views
3 replies
0 likes
Hi there. How do I disable downloads on Android? I don't want to use my devices storage for all my Playlist. Bonus question: is it possible to select individual Playlists which should be downloaded?
Hi there. How do I disable downloads on Android? I don't want to use my devices storage for all my Playlist. Bonus question: is it possible to select individual Playlists which shou...
Spotify Star
3768 Views
1 replies
0 likes
Well, I would say that my real idea it is two new music playing options. The first of these ideas we could call it an auto switch off mode or time trial mode. I reached to this idea when I hear music many nights in my life to relax and fall sleep. An...
Well, I would say that my real idea it is two new music playing options. The first of these ideas we could call it an auto switch off mode or time trial mode. I reached to this idea when I hea...
Moderator
632 Views
2 replies
1 likes
Le son baisse quand la bass embarque dans la chanson et le son monte et descend c'est quoi le problème....
Le son baisse quand la bass embarque dans la chanson et le son monte et descend c'est quoi le problème....
Moderator
521 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceGalaxy S20Operating SystemAndroid Podcasts are not playing Offline. Everything else works normally. Literally only happens to Podcasts. When i click on a Podcast it just loads forever. As soon as i go back Online it wor...
Plan Premium Country Germany Device Galaxy S20 Operating System Android Podcasts are not playing Offline. Everything else works normally. Literally only happens to Podcasts. When i cl...
Spotify Legend
345 Views
1 replies
0 likes
Is it possible to show the "#" column in the playlists in the app (like in the desktop version)? This would help a lot - especially when playing audiobooks - to find the position of the last heard chapter again. Peter.
Is it possible to show the "#" column in the playlists in the app (like in the desktop version)? This would help a lot - especially when playing audiobooks - to find the position of the last heard ch...
Spotify Star
465 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDeviceHuawei RIO-L03Operating SystemAndroid 5.1My Question or IssueCada vez que entro a una cancion (ya sea guardada en mis likes o una completamente nueva), la aplicacion se cierra sola. Solamente no se cierra si uso la ve...
Plan Premium Country Argentina Device Huawei RIO-L03 Operating System Android 5.1 My Question or Issue Cada vez que entro a una cancion (ya sea guardada en mis likes o una completamente nuev...
Spotify Legend
500 Views
1 replies
0 likes
Device:Pixel 3Version:Latest both OS and App Issue:Video:
Device: Pixel 3 Version: Latest both OS and App Issue: Video:
Spotify Legend
557 Views
3 replies
0 likes
PlanPremiumDeviceSamsung Galaxy A51Operating System Android My Question or Issuethe music doesn't stop when calls come in, When the cell phone is in vibrator mode and a call comes in, the music does not stop and it's annoying because I miss calls
Plan Premium Device Samsung Galaxy A51 Operating System Android My Question or Issue the music doesn't stop when calls come in, When the cell phone is in vibrator mode...
Not applicable
1673 Views
2 replies
0 likes
PlanPremiumCountryIndonesiaDeviceSamsung Smart TV UA32N4300Operating System My Question or IssueHi Spotify Community,I'm using Samsung Smart TV UA32N4300 and Spotify app worked really fine on my TV but since the last update (26 May 2021) Spotify not ...
Plan Premium Country Indonesia Device Samsung Smart TV UA32N4300 Operating System My Question or Issue Hi Spotify Community, I'm using Samsung Smart TV UA32N4300 and Spotif...
Spotify Legend
7411 Views
7 replies
0 likes
My question or issueHello. I dont know how to explain as certain but My playlist number and total duration is shown wrong in my android phone. But when i opened Pc is showing true. And moreover I am adding song in my phone and number of songs is not ...
My question or issue Hello. I dont know how to explain as certain but My playlist number and total duration is shown wrong in my android phone. But when i opened Pc is showing true. And moreover I a...
Casual Listener
5912 Views
22 replies
0 likes
Is it possible to remove the horrific 'DELUXE EDITION' banners from Yes album covers?Yes albums are renowed for their amazing Roger Dean artwork, and yet they have this yellow border declaring the albums to be 'Deluxe Edition' and totally defacing th...
Is it possible to remove the horrific 'DELUXE EDITION' banners from Yes album covers? Yes albums are renowed for their amazing Roger Dean artwork, and yet they have this yellow border declaring th...
Moderator
817 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceMoto G StylusOperating SystemAndroid My Question or IssueI made a playlist on my computer using local files. I want to play it on my phone. The playlist shows up but all the songs are grayed out. When I click the download b...
Plan Premium Country USA Device Moto G Stylus Operating System Android My Question or Issue I made a playlist on my computer using local files. I want to play it on my ...
Spotify Legend
982 Views
9 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 8, My Question or Issuephone will not open up certain playlist or albums, they show in my library but when I go to open them up I get the green circle of death, I have cleared everything and even reinstalled it...
Plan Premium Country Device Samsung Galaxy 8, My Question or Issue phone will not open up certain playlist or albums, they show in my library but when I go to op...
Spotify Legend
440 Views
1 replies
0 likes
