Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
DevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueSmall text bug. Resulting in "-1 followers" Go to an artist profile for whom you follow and have liked songs. Unfollow the profile. Go to liked songs and swipe up. Under the artist and fo...
Device Pixel 3 XL Operating System Android 10 My Question or Issue Small text bug. Resulting in "-1 followers" Go to an artist profile for whom you follow and have liked songs. ...
Spotify Legend
506 Views
1 replies
0 likes
About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with other apps.
About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with ot...
Spotify Star
630 Views
1 replies
0 likes
Hi, I'm trying to play local file songs on my Samsung but it's not working. To list all the things I've done, I've reinstalled spotify on both devices. I'm using Spotify from the microsoft store too. Both devices are connected to the same wifi.The pr...
Hi, I'm trying to play local file songs on my Samsung but it's not working. To list all the things I've done, I've reinstalled spotify on both devices. I'm using Spotify from the microsoft store too....
Moderator
639 Views
1 replies
0 likes
PlanFreeCountryUSADevice Galaxy 9Operating System(Android Oreo My Question or IssueStorage location reverts to internal every time th e device restarts.
Plan Free Country USA Device Galaxy 9 Operating System (Android Oreo My Question or Issue Storage location reverts to internal every time th e device restarts.
Spotify Legend
530 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceChromecast with Google TVOperating SystemUnsure but device shows up to date My Question or IssueI just connected a new Google Chromecast with Google TV to my audio/video system. All apps across the system have consistent vo...
Plan Premium Country USA Device Chromecast with Google TV Operating System Unsure but device shows up to date My Question or Issue I just connected a new Google Chromecast with Googl...
Spotify Legend
1784 Views
2 replies
1 likes
PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 My Question or IssueHi, premium member for several years with no previous issues. So, when I play a song it will go for a random amount of time, sometimes 20 seconds sometimes a couple minu...
Plan Premium Country USA Device Pixel 5 Operating System Android 11 My Question or Issue Hi, premium member for several years with no previous issues. So, when I play a song&nb...
Spotify Legend
839 Views
3 replies
0 likes
DeviceMeizu M6Operating SystemFlyme OS 6.2.0.1G When I transfer Spotify cache on SD card, then my playlists, artists and albums are disappear When I transfer cache in internal memory is all right. I very need to transfer cache in SD card. Please FIX ...
Device Meizu M6 Operating System Flyme OS 6.2.0.1G When I transfer Spotify cache on SD card, then my playlists, artists and albums are disappear 😞 When I transfer cache in internal memo...
Regular
555 Views
2 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueWhen I restart the device, all my downloaded song are deleted and I have to download them again.
Plan Premium Country Czech Republic Device Samsung Galaxy S10e Operating System Android 11 My Question or Issue When I restart the device, all my downloaded song are deleted ...
Spotify Star
387 Views
1 replies
0 likes
PlanPremiumCountryAmerica DeviceCustom Ryzen7 Desktop, Windows 10.Pixel 3a XL Operating SystemWindows 10Android 11 My Question or IssueI was listening to https://open.spotify.com/album/668kTZnyhuwOMoIOFhJHKN?si=B0gRx8qVSSe0uOZOocbIjQ&dl_branch=1 and ...
Plan Premium Country America Device Custom Ryzen7 Desktop, Windows 10. Pixel 3a XL Operating System Windows 10 Android 11 My Question or Issue I was listening to&nb...
Spotify Legend
395 Views
1 replies
0 likes
PlanPremium TrialCountryUnited StatesDeviceSamsung Note 20 UltraOperating SystemAndroid 11 My Question or IssueSpotify will just start randomly playing. Many time it's when I open my phone or another app. Occasionally it just starts on its own. I did...
Plan Premium Trial Country United States Device Samsung Note 20 Ultra Operating System Android 11 My Question or Issue Spotify will just start randomly playing. Many time it's ...
Moderator
60187 Views
25 replies
10 likes
Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash??? Latest update to Android has broken my ability to connect to local devices... worked until yesterday's update. Other apps working fin...
Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash??? Latest update to Android has broken my ability to connect to local device...
Spotify Star
555 Views
3 replies
0 likes
Can you direct me to where I can submit bugs and feature requests for Spotify Android Automotive? I have a new Volvo XC40 P8. There are issues specific to this platform that I'd like to help out with by submitting feedback/bugs
Can you direct me to where I can submit bugs and feature requests for Spotify Android Automotive? I have a new Volvo XC40 P8. There are issues specific to this platform that I'd like t...
Spotify Star
687 Views
1 replies
0 likes
PlanPremiumCountry Devicesony xperia xz2 compactOperating SystemAndroid 10 My Question or IssueThe displayed number of episodes contained in 'My Episodes' is wrong and inconsequent. See my screenshots.
Plan Premium Country Device sony xperia xz2 compact Operating System Android 10 My Question or Issue The displayed number of episodes contained in 'My Episodes' is wrong and i...
Spotify Legend
642 Views
2 replies
0 likes
I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a different ad than me. Then we start back in the podcast at...
I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a differe...
Visitor
1275 Views
4 replies
2 likes
Android app, new releases only show up sometimes. Sometimes one featured new release shows up, sometimes a list of a bunch of new releases show up. Totally inconsistent can anyone shed any light?
Android app, new releases only show up sometimes. Sometimes one featured new release shows up, sometimes a list of a bunch of new releases show up. Totally inconsistent can anyone shed any light?&nbs...
Moderator
856 Views
1 replies
0 likes
PlanPremiumCountryNew ZealandDeviceAndroid TV Dongle (Dish TV SV11)Operating SystemAndroidMy Question or IssueAfter starting JRE video podcast the app freezes after playing the introduction. JRE is the only video podcast that this happens with.I have...
Plan Premium Country New Zealand Device Android TV Dongle (Dish TV SV11) Operating System Android My Question or Issue After starting JRE video podcast the app freezes after playing the in...
Spotify Legend
861 Views
3 replies
1 likes
Allow different sort song dropdown selection in android mobile app playlist. This feature is currently available in desktop app, but it's not available in Android Mobile app.
Allow different sort song dropdown selection in android mobile app playlist. This feature is currently available in desktop app, but it's not available in Android Mobile app.
Moderator
603 Views
1 replies
0 likes
PlanPremiumCountryNetherlands DeviceNvidia shieldOperating SystemAndroid TV My Question or IssueAudio playback is fine on my Nvidia Shield until I open the Spotify app on my phone (and select keep playing on Nvidia Shield) to skip songs etc. After th...
Plan Premium Country Netherlands Device Nvidia shield Operating System Android TV My Question or Issue Audio playback is fine on my Nvidia Shield until I open the Spoti...
Spotify Legend
1360 Views
1 replies
0 likes
PlanPremium CountryFinland Device(Samsung galaxy S10,S20,S20+,A10) Operating System(Android 11) My Question or Issue Hi, There seems to be an issue when moving songs in the queue. Aside from the visual bug seen on the video, if I were to move one mor...
Plan Premium Country Finland Device (Samsung galaxy S10,S20,S20+,A10) Operating System (Android 11) My Question or Issue Hi, There seem...
Spotify Legend
1248 Views
3 replies
0 likes
DeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueAs in the picture - there were connection issues, but the button to retry is almost completely covered by the 'Now playing' section with its new floating look. A bit annoying Hope...
Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue As in the picture - there were connection issues, but the button to retry is almost completely covered by the '...
Spotify Legend
555 Views
1 replies
0 likes
