Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryDeviceXioami Mi 10 ProOperating SystemAndroid 11 - Miui 12 V.12.2.3.0My Question or Issueafter proceeding my software update, i finaly wanted to hear so nice music. But then i started the app and there is no icons beeing displayed. ...
Plan Premium Country Device Xioami Mi 10 Pro Operating System Android 11 - Miui 12 V.12.2.3.0 My Question or Issue after proceeding my software update, i finaly wanted to hear so nice mus...
Moderator
1525 Views
7 replies
0 likes
My partner has a new phone. He can't log in. If I delete him and add him again will his playlists still be there?
My partner has a new phone. He can't log in. If I delete him and add him again will his playlists still be there?
Moderator
254 Views
1 replies
0 likes
PlanPremiumCountryBrazil Device(Samsung S21+)Operating System(Android 12) My Question or IssueThe music player is on the notification only with the play option, my phone is conected but I can't play music with the media key, to media key start to wor...
Plan Premium Country Brazil Device (Samsung S21+) Operating System (Android 12) My Question or Issue The music player is on the notification only with the play option, my pho...
Moderator
407 Views
3 replies
0 likes
Plan: Spotify PremiumAudio Quality: Very HighPhone: Samsung S22+ DAC: Alo Pilot (USB-C connection)Headphones: wired (into portable DAC), in-ear When playing and the screen automatically turns off, several seconds later, the music stops playing until ...
Plan: Spotify Premium Audio Quality: Very High Phone: Samsung S22+ DAC: Alo Pilot (USB-C connection) Headphones: wired (into portable DAC), in-ear When playing and the screen automatically t...
Newbie
902 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceOnePlus 6 Operating SystemAndroid 9.0, OxygenOS 9.0 My Question or IssueI listen to a lot of podcasts on my phone, either by the speaker or via my car's Bluetooth. However the progress of my podcasts is constantly lost. If ...
Plan Premium CountryUK Device OnePlus 6 Operating System Android 9.0, OxygenOS 9.0 My Question or Issue I listen to a lot of podcasts on my phone, either by the speake...
Moderator
2018 Views
8 replies
4 likes
The sound of the music comes from both the headphones and the phone's hoparlor. I don't want this to happen when I'm listening to music and it's going to ruin my musical quality. I'd like to ask that it be done.
The sound of the music comes from both the headphones and the phone's hoparlor. I don't want this to happen when I'm listening to music and it's going to ruin my musical quality. I'd like to ask that...
178 Views
0 replies
0 likes
I've had spotify for years but over the last couple of weeks it seems to crash randomly, and when it crashes and I reboot it up I lose the ability to pause media, or skip songs etc - that whole hud doesn't appear and when I click play, media will pla...
I've had spotify for years but over the last couple of weeks it seems to crash randomly, and when it crashes and I reboot it up I lose the ability to pause media, or skip songs etc - that whole hud d...
Moderator
877 Views
9 replies
2 likes
I can't stop the music. All notifications are enabled in settings, but I still don't see them
I can't stop the music. All notifications are enabled in settings, but I still don't see them
Spotify Legend
332 Views
3 replies
0 likes
there's frequently no play bar and I do have a Samsung, and I saw that's an ongoing issue. however I'm also having trouble over the past two days where any song- including downloaded songs- will just pause randomly or skip a few seconds in, and it's ...
there's frequently no play bar and I do have a Samsung, and I saw that's an ongoing issue. however I'm also having trouble over the past two days where any song- including downloaded songs- will just...
Spotify Legend
318 Views
1 replies
3 likes
Me están cobrando el plan premium ya me lo debitaron de mi tarjeta... Que hago para activarlo
Me están cobrando el plan premium ya me lo debitaron de mi tarjeta... Que hago para activarlo
Moderator
196 Views
1 replies
0 likes
Intente meter el código y me decía que no era válido, la compra la realice el día de ayer
Intente meter el código y me decía que no era válido, la compra la realice el día de ayer
Spotify Legend
234 Views
1 replies
0 likes
.
.
Spotify Legend
205 Views
1 replies
0 likes
I've had the "No Internet Connection Available despite having an internet connection" bug constantly for over 24 hours at this point. I have logged out of all devices and logged back in, I've uninstalled and reinstalled the app, disabled my VPN, enab...
I've had the "No Internet Connection Available despite having an internet connection" bug constantly for over 24 hours at this point. I have logged out of all devices and logged back in, I've uninsta...
Moderator
746 Views
3 replies
0 likes
Descargo las cánciones para modo offline muestra la flecha verde luego pongo en modo offline y no la puedo escuchar sólo puede escuchar con conexión a internet ayuda gracias
Descargo las cánciones para modo offline muestra la flecha verde luego pongo en modo offline y no la puedo escuchar sólo puede escuchar con conexión a internet ayuda gracias
Moderator
5288 Views
7 replies
0 likes
Le bouton ne fonctionne pas
Le bouton ne fonctionne pas
200 Views
0 replies
0 likes
I am a senior, and not aware of my choices, now that I have Spotify premium, thanks.
I am a senior, and not aware of my choices, now that I have Spotify premium, thanks.
Moderator
294 Views
1 replies
0 likes
Hallo,1. Problem, starte ich die App fängt diese sofort an Titel herunter zu laden und es dauert ewig bis dieser Vorgang abgeschlossen ist.2. Problem, sobald ich Kopfhörer benutze (Bluetooth oder Kabel) kommen ständig Unterbrechungen bei den Titeln. ...
Hallo, 1. Problem, starte ich die App fängt diese sofort an Titel herunter zu laden und es dauert ewig bis dieser Vorgang abgeschlossen ist. 2. Problem, sobald ich Kopfhörer benutze (Bluetooth oder...
Moderator
2264 Views
1 replies
0 likes
Spoiler (Highlight to read) PlanPremiumCountryUkDevice Samsung Galaxy S20Operating System My Question or Issue When I play something from a playlist the shuffle button has disappeared from the now playing. However once I press the big green triangle ...
Plan Premium Country Uk Device Samsung Galaxy S20 Operating System My Question or Issue When I play something from a playlist the shuffle button has disa...
Moderator
2110 Views
13 replies
0 likes
PlanFreeCountryIndiaDeviceRedmi Note 11Operating SystemAndroid 12 My Question or Issue
Plan Free Country India Device Redmi Note 11 Operating System Android 12 My Question or Issue
Spotify Legend
258 Views
1 replies
0 likes
Spotify keeps playing random songs on my phone at night. I do not have an alarm set. I have a Google pixel 6 pro. I have tried uninstalling and reinstalling Spotify. Also logging out and back in.
Spotify keeps playing random songs on my phone at night. I do not have an alarm set. I have a Google pixel 6 pro. I have tried uninstalling and reinstalling Spotify. Also logging out and back in.
Moderator
1976 Views
1 replies
0 likes
