Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Playlists sind nach einem Neustart vom Smartphone weg!Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterladen! Ich habe mein Smartphone bereit neu aufgesetzt, ...
Playlists sind nach einem Neustart vom Smartphone weg! Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterla...
Visitor
5007 Views
10 replies
1 likes
PlanPremiumCountryIsraelDeviceXiaomi Note 9 ProOperating SystemAndroid My Question or IssueAfter the newest update, there's no option to sort playlist.
Plan Premium Country Israel Device Xiaomi Note 9 Pro Operating System Android My Question or Issue After the newest update, there's no option to sort playlist.
Casual Listener
1744 Views
3 replies
0 likes
PlanPremiumCountryUAEDeviceOnePlus 3TOperating SystemAndroid 9 My Question or Issue1. I turned on local files from pc.2. Added them to a new playlist.3. Tried to download that playlist on my phone4. The files on my phone remain unavailable and show t...
Plan Premium Country UAE Device OnePlus 3T Operating System Android 9 My Question or Issue 1. I turned on local files from pc. 2. Added them to a new playlist. 3. Tried to ...
Moderator
478 Views
1 replies
0 likes
PlanPremiumCountryCanada DeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueHey all, how do I play audio files that are stored on my NAS (connected to my home network) from the Android app? I googled a bit but haven't figure...
Plan Premium Country Canada Device Samsung Galaxy S21 Ultra Operating System Android 11 My Question or Issue Hey all, how do I play audio files that are stored on my NAS (con...
Spotify Legend
2343 Views
5 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy Watch Active 2Operating SystemTizen My Question or IssueIn its current state, selecting playlists on Tizen devices is pure guesswork as there is no text, only images in [Your playlists]. Not implementing p...
Plan Premium Country Norway Device Samsung Galaxy Watch Active 2 Operating System Tizen My Question or Issue In its current state, selecting playlists on Tizen devices is pure guessw...
Spotify Legend
1482 Views
14 replies
1 likes
Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting through Wi-Fi does not work well. I have sent several e...
Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting thro...
Moderator
988 Views
3 replies
2 likes
PlanPremiumCountrySouth koreaDeviceSamsung Galaxy 10Operating SystemAndroid 11My Question or IssueAlways fail to connect to Sonos speaker even though Sonos are searched in the Spotify latest app version
Plan Premium Country South korea Device Samsung Galaxy 10 Operating System Android 11 My Question or Issue Always fail to connect to Sonos speaker even though Sonos are searched in t...
Moderator
435 Views
1 replies
1 likes
Spoiler (Highlight to read) PlanPremiumCountryUkDevice Samsung Galaxy S20Operating System My Question or Issue When I play something from a playlist the shuffle button has disappeared from the now playing. However once I press the big green triangle ...
Plan Premium Country Uk Device Samsung Galaxy S20 Operating System My Question or Issue When I play something from a playlist the shuffle button has disa...
Moderator
2214 Views
13 replies
0 likes
PlanPremiumCountryRomania My Question or IssueHello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that Spotify provides. It must be way to search and find all this icons i...
Plan Premium Country Romania My Question or Issue Hello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that ...
Spotify Legend
848 Views
3 replies
0 likes
PlanFreeCountryNetherlandsDeviceSamsung A32, Samsung Tab A 10.1Operating SystemAndroid 10 My Question or IssueFor some reason everything is shown correctly on the desktop, but not on my mobile phone and tablet. There are four playlists (none of them ...
Plan Free Country Netherlands Device Samsung A32, Samsung Tab A 10.1 Operating System Android 10 My Question or Issue For some reason everything is shown correctly on the desktop, bu...
Moderator
480 Views
1 replies
0 likes
Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A.I see this is an ongoing issue marked "NOT RIGHT NOW."I keep getting the "No Internet Connection" message on your Android app, but usually only when I'm on wireless. This has been ongoing. To solve...
Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A. I see this is an ongoing issue marked "NOT RIGHT NOW." I keep getting the "No Internet Connection" message on your Android app, but usually onl...
Casual Listener
3274 Views
17 replies
2 likes
Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen music with display on and huge amount of disgusting ...
Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen m...
Moderator
2452 Views
17 replies
0 likes
PlanPremiumCountryIrelandDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11My Question or IssueWhenever I close the Spotify app on my device, the playback widget remains active in the drop-down notification panel meaning I have to manually remove ...
Plan Premium Country Ireland Device Samsung Galaxy S20 FE Operating System Android 11 My Question or Issue Whenever I close the Spotify app on my device, the playback widget remains active ...
Visitor
4207 Views
15 replies
2 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHi, over the last 2weeks I've had an issue where multiple notifications appear while I listen to music. I haven't figured out why this happens but there ar...
Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android My Question or Issue Hi, over the last 2weeks I've had an issue where multiple notifications appear ...
Moderator
926 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S20 UltraOperating SystemAndroid 11My Question or IssueFor the longest time now in my notifications tray it shows two spotify players. This is super frustrating as every fix I have tried has not worked. I hav...
Plan Premium Country USA Device Samsung Galaxy S20 Ultra Operating System Android 11 My Question or Issue For the longest time now in my notifications tray it shows two spotify players. This...
Spotify Legend
1459 Views
1 replies
3 likes
I think the default sorting for podcasts should be to sort by podcasts who have the newest episode. Right now it's based on when I started following that podcast.
I think the default sorting for podcasts should be to sort by podcasts who have the newest episode. Right now it's based on when I started following that podcast.
Spotify Legend
822 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10, Iphone12 LG DSP11RAOperating SystemAndroid and IOS My Question or IssueHi,the issue i have is, that when i stream musk trough the app to the soundbar and than want to change the volume by using the m...
Plan Premium Country Germany Device Samsung Galaxy S10, Iphone12 LG DSP11RA Operating System Android and IOS My Question or Issue Hi, the issue i have is, that when i stream musk tr...
Moderator
3477 Views
12 replies
0 likes
PlanFreeCountry DeviceMi Note 7Operating SystemAndroid I've noticed that the 30-minute ad-free listening feature is not working, at least on my device. I sit through the whole ad, I don't mute or switch apps when the ad plays. But as soon as one song...
Plan Free Country Device Mi Note 7 Operating System Android I've noticed that the 30-minute ad-free listening feature is not working, at least on my device. I sit through the w...
Moderator
457 Views
1 replies
0 likes
PlanPremiumCountryRomaniaDeviceGoogle Pixel 5Operating SystemAndroid 11 My Question or IssueI cannot control Spotify from external devices anymore since update to Android 11. I cannot skip songs from the car controls anymore (BMW x1 F48, ID6 ) and ne...
Plan Premium Country Romania Device Google Pixel 5 Operating System Android 11 My Question or Issue I cannot control Spotify from external devices anymore since update to And...
Not applicable
1531 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy Note+Operating SystemAndroid 11, all updates My Question or IssueSince this most recent updates, this "widget" is running all the time. I can't seem to shut this specifically off without shutting off other th...
Plan Premium Country USA Device Samsung Galaxy Note+ Operating System Android 11, all updates My Question or Issue Since this most recent updates, this "widget" is running all th...
Spotify Legend
325 Views
1 replies
0 likes
