Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5427 Views

0 replies

6 likes

  • 5427 Views
  • 0 replies
  • 6 likes

Superuser Contribution Google Home stopps playing before advertisement

PlanFreeCountryGermanyDeviceGoogle Nest Mini / Audio / ChromecastOnePlus 3TOperating SystemAndroid 10 My Question or IssueWhen I listen to Spotify on my Google Home Speaker, the music stops after every third song. Normally an ad should play at this p...

Casual Listener

  Plan Free Country Germany Device Google Nest Mini / Audio / Chromecast OnePlus 3T Operating System Android 10   My Question or Issue When I listen to Spotify on my Google Home...

Alex

Spotify Legend

1000 Views

5 replies

0 likes

  • 1000 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify has stopped playing in Android Auto

Android Auto boots fine, but when I try to play Spotify it just pauses instantly (no sound). I also think the sound won't work in Waze through android auto either. Sound plays fine through car headset audio (Bluetooth) so not a speaker issue. It was ...

Newbie

  Android Auto boots fine, but when I try to play Spotify it just pauses instantly (no sound). I also think the sound won't work in Waze through android auto either. Sound plays fine through ca...

Julian

Moderator

1013 Views

1 replies

1 likes

  • 1013 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists sind nach Neustart vom Handy weg

Playlists sind nach einem Neustart vom Smartphone weg!Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterladen! Ich habe mein Smartphone bereit neu aufgesetzt, ...

Casual Listener

Playlists sind nach einem Neustart vom Smartphone weg! Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterla...

mariiiiiechen

Visitor

5007 Views

10 replies

1 likes

  • 5007 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Can't Sort Playlists

PlanPremiumCountryIsraelDeviceXiaomi Note 9 ProOperating SystemAndroid My Question or IssueAfter the newest update, there's no option to sort playlist.

Casual Listener

Plan Premium Country Israel Device Xiaomi Note 9 Pro Operating System Android   My Question or Issue After the newest update, there's no option to sort playlist.

IdoDavni

Casual Listener

1744 Views

3 replies

0 likes

  • 1744 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files won't download on my OnePlus 3T

PlanPremiumCountryUAEDeviceOnePlus 3TOperating SystemAndroid 9 My Question or Issue1. I turned on local files from pc.2. Added them to a new playlist.3. Tried to download that playlist on my phone4. The files on my phone remain unavailable and show t...

Visitor

  Plan Premium Country UAE Device OnePlus 3T Operating System Android 9   My Question or Issue 1. I turned on local files from pc. 2. Added them to a new playlist. 3. Tried to ...

Eni

Moderator

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play audio files on NAS from Android app?

PlanPremiumCountryCanada DeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueHey all, how do I play audio files that are stored on my NAS (connected to my home network) from the Android app? I googled a bit but haven't figure...

Casual Listener

Plan Premium Country Canada  Device Samsung Galaxy S21 Ultra Operating System Android 11   My Question or Issue Hey all, how do I play audio files that are stored on my NAS (con...

Ver

Spotify Legend

2343 Views

5 replies

0 likes

  • 2343 Views
  • 5 replies
  • 0 likes

Superuser Contribution Browsing Your playlists

PlanPremiumCountryNorwayDeviceSamsung Galaxy Watch Active 2Operating SystemTizen My Question or IssueIn its current state, selecting playlists on Tizen devices is pure guesswork as there is no text, only images in [Your playlists]. Not implementing p...

Roadie

Plan Premium Country Norway Device Samsung Galaxy Watch Active 2 Operating System Tizen   My Question or Issue In its current state, selecting playlists on Tizen devices is pure guessw...

Jeremy

Spotify Legend

1483 Views

14 replies

1 likes

Playlists
tizen
  • 1483 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution Error with spotify connection

Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting through Wi-Fi does not work well. I have sent several e...

Music Fan

Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting thro...

Eni

Moderator

999 Views

3 replies

2 likes

  • 999 Views
  • 3 replies
  • 2 likes

Superuser Contribution Can not connect to Sonos speaker

PlanPremiumCountrySouth koreaDeviceSamsung Galaxy 10Operating SystemAndroid 11My Question or IssueAlways fail to connect to Sonos speaker even though Sonos are searched in the Spotify latest app version

Visitor

  Plan Premium Country South korea Device Samsung Galaxy 10 Operating System Android 11 My Question or Issue Always fail to connect to Sonos speaker even though Sonos are searched in t...

Eni

Moderator

435 Views

1 replies

1 likes

  • 435 Views
  • 1 replies
  • 1 likes

Superuser Contribution New UI won't let me turn off shuffle on playlist

Spoiler (Highlight to read) PlanPremiumCountryUkDevice Samsung Galaxy S20Operating System My Question or Issue When I play something from a playlist the shuffle button has disappeared from the now playing. However once I press the big green triangle ...

Music Fan

  Plan Premium Country Uk Device  Samsung Galaxy S20 Operating System     My Question or Issue   When I play something from a playlist the shuffle button has disa...

Yordan

Moderator

2214 Views

13 replies

0 likes

  • 2214 Views
  • 13 replies
  • 0 likes

Superuser Contribution genres collection

PlanPremiumCountryRomania My Question or IssueHello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that Spotify provides. It must be way to search and find all this icons i...

Music Fan

Plan Premium Country Romania   My Question or Issue Hello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that ...

Mihail

Spotify Legend

848 Views

3 replies

0 likes

Genres & Moods
  • 848 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changes not visible on mobile devices

PlanFreeCountryNetherlandsDeviceSamsung A32, Samsung Tab A 10.1Operating SystemAndroid 10 My Question or IssueFor some reason everything is shown correctly on the desktop, but not on my mobile phone and tablet. There are four playlists (none of them ...

Music Fan

Plan Free Country Netherlands Device Samsung A32, Samsung Tab A 10.1 Operating System Android 10   My Question or Issue For some reason everything is shown correctly on the desktop, bu...

Elena

Moderator

480 Views

1 replies

0 likes

Mobile
  • 480 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No Internet connection on working wireless

Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A.I see this is an ongoing issue marked "NOT RIGHT NOW."I keep getting the "No Internet Connection" message on your Android app, but usually only when I'm on wireless. This has been ongoing. To solve...

Regular

Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A. I see this is an ongoing issue marked "NOT RIGHT NOW." I keep getting the "No Internet Connection" message on your Android app, but usually onl...

Darc420

Casual Listener

3277 Views

17 replies

2 likes

  • 3277 Views
  • 17 replies
  • 2 likes

Superuser Contribution Cannot add item to the queue

Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen music with display on and huge amount of disgusting ...

Regular

Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen m...

Eni

Moderator

2454 Views

17 replies

0 likes

  • 2454 Views
  • 17 replies
  • 0 likes

Superuser Contribution Playback widget remains active even after Spotify app has been closed

PlanPremiumCountryIrelandDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11My Question or IssueWhenever I close the Spotify app on my device, the playback widget remains active in the drop-down notification panel meaning I have to manually remove ...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy S20 FE Operating System Android 11 My Question or Issue Whenever I close the Spotify app on my device, the playback widget remains active ...

Spot-Hokie

Visitor

4208 Views

15 replies

2 likes

  • 4208 Views
  • 15 replies
  • 2 likes

Superuser Contribution Multiple Notifications That don't dissapear

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHi, over the last 2weeks I've had an issue where multiple notifications appear while I listen to music. I haven't figured out why this happens but there ar...

Visitor

Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android   My Question or Issue Hi, over the last 2weeks I've had an issue where multiple notifications appear ...

Novy

Moderator

926 Views

1 replies

0 likes

  • 926 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Players In Notifications (still no fix)

PlanPremiumCountryUSADeviceSamsung Galaxy S20 UltraOperating SystemAndroid 11My Question or IssueFor the longest time now in my notifications tray it shows two spotify players. This is super frustrating as every fix I have tried has not worked. I hav...

Visitor

Plan Premium Country USA Device Samsung Galaxy S20 Ultra Operating System Android 11 My Question or Issue For the longest time now in my notifications tray it shows two spotify players. This...

CarlosE

Spotify Legend

1459 Views

1 replies

3 likes

  • 1459 Views
  • 1 replies
  • 3 likes

Superuser Contribution [Android][Podcasts] Podcasts: Sort by Recently added episodes

I think the default sorting for podcasts should be to sort by podcasts who have the newest episode. Right now it's based on when I started following that podcast.

Visitor

I think the default sorting for podcasts should be to sort by podcasts who have the newest episode. Right now it's based on when I started following that podcast. 

Ver

Spotify Legend

822 Views

1 replies

0 likes

Android
Podcasts
  • 822 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Volume control on LG Soundbar jumps to 50%

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10, Iphone12 LG DSP11RAOperating SystemAndroid and IOS My Question or IssueHi,the issue i have is, that when i stream musk trough the app to the soundbar and than want to change the volume by using the m...

Regular

Plan Premium Country Germany Device Samsung Galaxy S10, Iphone12 LG DSP11RA Operating System Android and IOS   My Question or Issue Hi, the issue i have is, that when i stream musk tr...

Eni

Moderator

3478 Views

12 replies

0 likes

  • 3478 Views
  • 12 replies
  • 0 likes