Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
122166 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
245751 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
607453 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
504181 Views
581 replies
42 likes
PlanFree/PremiumCountry: Switzerland Device(Oppo x3 find pro)Operating System(Android 12) My Question or IssueMy last ESET scan gave me this result.. (see screenshot)
Plan Free/Premium Country: Switzerland Device (Oppo x3 find pro) Operating System (Android 12) My Question or Issue My last ESET scan gave me this result.. (see screenshot)
Moderator
1348 Views
5 replies
1 likes
Kindly assist me, when I use a link to direct me to Spotify, I get this error "something went wrong check your internet connection and try again" this is so annoying, even reinstall the app but still
Kindly assist me, when I use a link to direct me to Spotify, I get this error "something went wrong check your internet connection and try again" this is so annoying, even reinstall the app but still
Visitor
7996 Views
2 replies
0 likes
Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...
Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has be...
Casual Listener
10299 Views
3 replies
3 likes
PlanPremiumCountryUnited States DeviceTCL 20SEOperating SystemAndroid 11 My Question or IssueI have premium and although I can play songs that I've directly searched for, I can't select songs within a playlist, especially a song radio station. I've c...
Plan Premium Country United States Device TCL 20SE Operating System Android 11 My Question or Issue I have premium and although I can play songs that I've directly searched for...
Spotify Legend
982 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueEver since a few days ago, the app has been rendered completely unusable. I get a "something went wrong" error whenever I click on a playlist, podcast or a...
Plan Premium Country Canada Device Samsung Galaxy A50 Operating System Android 11 My Question or Issue Ever since a few days ago, the app has been rendered completely unusable. I get...
Moderator
1112 Views
3 replies
0 likes
PlanPremium Device(Samsung tablet)Operating System(Android.) My Question or Issue Hi,Could you please tell me: 1) how to listen to all songs that have been downloaded to the device ?(it's very frustrating - tracks from playlists are not included in t...
Plan Premium Device (Samsung tablet) Operating System (Android.) My Question or Issue Hi, Could you please tell me: 1) how to listen to all songs that have be...
Spotify Legend
11114 Views
11 replies
2 likes
The play pause bar does not appear, cant stop the app from playing music
The play pause bar does not appear, cant stop the app from playing music
Casual Listener
25291 Views
47 replies
12 likes
PlanPremiumCountryIndonesia DeviceRedmi note 10Operating SystemAndroid 12 My Question or IssueEver since last month the "good morning" tab section just gone for some reason and it's annoying because i actually like that feature.
Plan Premium Country Indonesia Device Redmi note 10 Operating System Android 12 My Question or Issue Ever since last month the "good morning" tab section just gone for some rea...
Moderator
1931 Views
3 replies
0 likes
PlanPremiumCountryEstoniaDeviceMi Poco X3 ProOperating SystemAndroid 11, MIUI 12.5.1 My Question or IssueAs seen on video. Everything is set for spotify to not leave anything on notifications bar, yet it is there and won't let me to get rid of it.
Plan Premium Country Estonia Device Mi Poco X3 Pro Operating System Android 11, MIUI 12.5.1 My Question or Issue As seen on video. Everything is set for spotify to not leave anything...
Regular
28075 Views
15 replies
2 likes
PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S21 Plus 5G)Operating System(Android 12 ) My Question or IssueMy Spotify won't open, the Spotify logo just appears on the screen, I've cleared the data and the cache, restarted my phone several t...
Plan Premium Country United Kingdom Device Samsung Galaxy S21 Plus 5G) Operating System (Android 12 ) My Question or Issue My Spotify won't open, the Spotify logo jus...
Newbie
1069 Views
4 replies
2 likes
Hi, I have a premium account, 2 profiles. I have different Google home devices at home, lately I've sold one of these to a friend of mine, obviously I had deleted my account from it before selling it. Now, from time to time, completely random, when I...
Hi, I have a premium account, 2 profiles. I have different Google home devices at home, lately I've sold one of these to a friend of mine, obviously I had deleted my account from it b...
Spotify Legend
999 Views
1 replies
0 likes
PlanPremiumCountryNL DeviceAndroidOperating System12Using HK One speakers Hi everyone,I am a newby but a question about a premium account (Adroid 12 / HK one speaker).When I choose Select a device (to stream the music to) I choose my HK one speaker. ...
Plan Premium Country NL Device Android Operating System 12 Using HK One speakers Hi everyone, I am a newby but a question about a premium account (Adroid 12 / HK one speaker...
Moderator
970 Views
3 replies
0 likes
PlanPremiumCountryOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTakes awhile for the music sound to start and once it does it will spotter and eventually stop altogether-progrees bar is always advancing. Playing through ...
Plan Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Takes awhile for the music sound to start and once it does it will spotter and ev...
Spotify Legend
643 Views
3 replies
0 likes
my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until today 18th June 2022 i still cant open spotify. i have tried everything i can find online I've tried Reinstalling the App multiple timesRestarti...
my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until today 18th June 2022 i still cant open spotify. i have tried everything i can find onli...
Community Legend
1330 Views
1 replies
2 likes
Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day)Will this affect my wrapped?
Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day) Will this affect my wrapped?
Community Legend
529 Views
1 replies
1 likes
On my android phoneI've never seen anyone else with this same situation but when I want to play songs I can pick them on any playlist and I still have ads and I can't peek to the next songs
On my android phone I've never seen anyone else with this same situation but when I want to play songs I can pick them on any playlist and I still have ads and I can't peek to the next songs
Community Legend
5059 Views
10 replies
1 likes
Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features displayed, menus, etc)When problem initially appeared: I logged out from devices th...
Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features displayed, menus, etc) Wh...
Spotify Legend
914 Views
1 replies
0 likes
PlanPremium StudentCountryCanadaDeviceGoogle Pixel 5, ASUS TP412F, MSI GE76Operating SystemAndroid 12, Windows 11 My Question or IssuePlaylist names disappear either on the side bar or when adding songs to playlists on PC.On mobile, playlist names di...
Plan Premium Student Country Canada Device Google Pixel 5, ASUS TP412F, MSI GE76 Operating System Android 12, Windows 11 My Question or Issue Playlist names disappear either ...
345 Views
0 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20Operating SystemAndroid 12, Android 12, Android 12 My Question or IssueI started a group session while connected to a Harman Kardon Onyx Studio 4, I can strea...
Plan Premium Country The Netherlands Device Samsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20 Operating System Android 12, Android 12, Android 12 My Question or Issue I started a...
Spotify Legend
627 Views
1 replies
0 likes
Often, but not always, the bottom bar is not shown, making it impossible to access the play queue and controls. Very annoying and fairly serious bug.
Often, but not always, the bottom bar is not shown, making it impossible to access the play queue and controls. Very annoying and fairly serious bug.
Visitor
9733 Views
8 replies
6 likes
