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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6336 Views

0 replies

7 likes

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Superuser Contribution Spotify Connect Not Working Properly

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XLOperating SystemAndroid version 11 My Question or IssueJust a little bit ago, I switched from my earbuds to my Home Speaker Group, then after the song that was playing ended, the one that played before ...

Roadie

Plan Premium Country U.S.A. Device Google Pixel 3a XL Operating System Android version 11   My Question or Issue Just a little bit ago, I switched from my earbuds to my Home Speaker Gr...

Alex

Spotify Legend

802 Views

1 replies

0 likes

Help
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Solved!!Superuser Contribution Randomly skipping Liked Songs when connected to Bluetooth

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 9 Pro GlobalOperating SystemAndroid 10 + MIUI 12.0.2Spotify App Version8.6.44.851 My Question or IssueHello there, whenever I connect my phone to a car (doesn't matter which one, I've tried three cars ...

Casual Listener

Plan Premium Country Germany Device Xiaomi Redmi Note 9 Pro Global Operating System Android 10 + MIUI 12.0.2 Spotify App Version 8.6.44.851   My Question or Issue Hello there, whenev...

Novy

Moderator

1337 Views

3 replies

0 likes

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Superuser Contribution No Internet Connection Avaiable

PlanFamily Premium DeviceHuawei p smart 2018Operating SystemAndroid 9 My Question or Issue Hello,I have this issue:When I open app on android smartphone it takes ages to open and then says " No Internet Connection Available" although I have strong wi...

Regular

Plan Family Premium   Device Huawei p smart 2018 Operating System Android 9   My Question or Issue   Hello, I have this issue: When I open app on android smartphone it take...

CarlosE

Spotify Legend

1268 Views

1 replies

0 likes

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[Mobile][Other] I’ve tried everything

I’ve reset my phone and logged off on all devices but some songs just will not play even if I am connected to the internet. I have had premium for years and haven’t had a problem, I don’t know what’s happening now. It’s not just a playlist either it’...

Visitor

I’ve reset my phone and logged off on all devices but some songs just will not play even if I am connected to the internet. I have had premium for years and haven’t had a problem, I don’t know what’s...

MateusM

Spotify Star

442 Views

1 replies

0 likes

Mobile
Other
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Superuser Contribution [Android][Playlists] Song randomizer for premium in playlists

Look, My idea is that premium people get an option that can make your playlists play randomly like in free accounts because maybe you don't like the way you made your playlists or how are they organized so that would make a better variety of music on...

Visitor

Look, My idea is that premium people get an option that can make your playlists play randomly like in free accounts because maybe you don't like the way you made your playlists or how are they organi...

Eni

Moderator

792 Views

1 replies

0 likes

Android
Playlists
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Superuser Contribution Can't move songs to SD card

I'm on galaxy ultra s20. Big SD card. I tell Spotify to move my songs to SD card and it says the transfer is in progress. It finishes and then I check but nothing has moved.??PlanPremiumCountryUsaDevice Samsung Galaxy ultra s20Operating Android My Qu...

Roadie

I'm on galaxy ultra s20. Big SD card. I tell Spotify to move my songs to SD card and it says the transfer is in progress.  It finishes and then I check but nothing has moved.?? Plan Premium C...

Saqibfraz

Regular

553 Views

2 replies

0 likes

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Superuser Contribution Spotify won't play my dowloaded songs

PlanPremium DeviceSamsung Galaxy 8Operating SystemAndroid 9 My spotify won't play 99% of the songs I dowloaded anymore.To fix this issue I rebooted my device, logged in and out and even reinstalled the app and redowloaded 1000+ songs. It took for eve...

Casual Listener

  Plan Premium   Device Samsung Galaxy 8 Operating System Android 9   My spotify won't play 99% of the songs I dowloaded anymore. To fix this issue I rebooted my device, lo...

Eni

Moderator

352 Views

1 replies

0 likes

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[Android][Podcasts] JRE Episode 1683

Episode #1683 crash @ 00:11 into show. Tried resetting app, updating app, phone restart, nada. No other podcasts affected, just this episode. Using app on Android 9, all recent updates applied.

Newbie

Episode #1683 crash @ 00:11 into show. Tried resetting app, updating app, phone restart, nada. No other podcasts affected, just this episode. Using app on Android 9, all recent updates applied. 

283 Views

0 replies

0 likes

Android
Podcasts
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Superuser Contribution [Mobile][Playlists] Last song

It would be very nice if, for example, you could have an option to keep listening to a music till the end and automatically pause/ turn off the music after. Like you don't have to be close the phone to choose to pause it.

Visitor

It would be very nice if, for example, you could have an option to keep listening to a music till the end and automatically pause/ turn off the music after. Like you don't have to be close the phone ...

Novy

Moderator

1310 Views

2 replies

0 likes

Mobile
Playlists
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Superuser Contribution Shuffle of Liked Songs not working

Currently running Android 11 on a Pixel 4a. I have about 2400 songs downloaded and saved into folders and playlists based on genre and band name. Because Spotify will not allow me to Shuffle play an entire folder (genre) , I've simply liked all my do...

Music Fan

Currently running Android 11 on a Pixel 4a.      I have about 2400 songs downloaded and saved into folders and playlists based on genre and band name.  Because Spotify will not al...

Alex

Spotify Legend

3518 Views

7 replies

1 likes

Shuffle stuck
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Superuser Contribution My Episodes Queue Not Counting Correctly

PlanPremiumCountryUnited States DeviceSamsung Galaxy S21Operating SystemAndroid My Question or IssueThe My Episodes tab does not count the number of podcasts correctly. It shows 14 episodes in the queue when only 12 are there. I have tried clearing c...

Casual Listener

Plan Premium Country United States   Device Samsung Galaxy S21 Operating System Android   My Question or Issue The My Episodes tab does not count the number of podcasts correctly...

Eni

Moderator

427 Views

3 replies

1 likes

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Solved!!Superuser Contribution Local files on my android greyed out and skipped in playlists, but can still be played otherwise?

PlanPremiumCountryUnited States DeviceSamsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxxOperating SystemAndroid 11, Windows 10 My Question or IssueA couple songs which come from my local files are skipped over in playlists and I can't figure ou...

Casual Listener

Plan Premium Country United States   Device Samsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxx Operating System Android 11, Windows 10   My Question or Issue A couple songs...

Jlenert

Visitor

55067 Views

72 replies

7 likes

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Podcasts just aren't working on any platform

I've trying to fix spotify for the better half of 3 hours now. I have been listening to podcasts just fine the last few days, but since last night they just stopped playing entirely. I've been listening to The One You Feed, and once I got to episode ...

Visitor

I've trying to fix spotify for the better half of 3 hours now. I have been listening to podcasts just fine the last few days, but since last night they just stopped playing entirely. I've been listen...

451 Views

0 replies

0 likes

Podcast Discussion
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Superuser Contribution [Android][Other] Can't log in. Says "You are currently set to offline"

I set Spotify to offline mode, and I accidentally got logged out. Now when I'm trying to log back in, I get an error message saying, "You are currently set to offline," and there are two options; one is "connect" while the other is "cancel." I presse...

Visitor

I set Spotify to offline mode, and I accidentally got logged out. Now when I'm trying to log back in, I get an error message saying, "You are currently set to offline," and there are two options; one...

Eni

Moderator

601 Views

1 replies

0 likes

Android
Other
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Blocked album

PlanPremiumCountryrussia DeviceRedmi 9 Operating SystemAndroid 11My Question or IssueGood day, I have an issue with a specific album - The Sixty Nine Eyes album "Back in blood" (yes, the algorithm don't allow to write numbers here).So:Im a fan of the...

Casual Listener

Plan Premium Country russia  Device Redmi 9  Operating System Android 11 My Question or Issue Good day, I have an issue with a specific album - The Sixty Nine Eyes album "Back in b...

Daytona_69

Casual Listener

1871 Views

2 replies

0 likes

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Superuser Contribution The repeat button causes the whole app to crash

PlanPremiumCountryIndiaDeviceLG G8X (2019)Operating SystemAndroid 10IssueThis bug only recently appeared for me and I have not seen any mentions either in any of the community posts. When I start a new queue from my saved songs and press the repeat b...

Casual Listener

Plan Premium Country India Device LG G8X (2019) Operating System Android 10 Issue This bug only recently appeared for me and I have not seen any mentions either in any of the community ...

Alex

Spotify Legend

606 Views

3 replies

0 likes

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Superuser Contribution [Android] Hide Artist

How about a way we can block artists altogether. Example, i despise KISS but i love the rock mixes. KISS shows up frequently and my only option is to hide song from playlist. It would be awesome if i could block the artist completely. (No disrespect ...

Visitor

How about a way we can block artists altogether. Example, i despise KISS but i love the rock mixes. KISS shows up frequently and my only option is to hide song from playlist. It would be awesome if i...

Eni

Moderator

922 Views

1 replies

3 likes

Android
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Superuser Contribution Spotify Connect. Songs restarts on Pioneer HM76

PlanFree/PremiumCountry DeviceSpotify Connect - Pioneer HM76 SmartPhone - Huawei P30 LiteOperating SystemAndroid My Question or IssueI have a problem, with spotify connect. Just before the song ends, it restarts. This happens only with Spotify Connec...

Newbie

Plan Free/Premium Country   Device Spotify Connect  - Pioneer HM76  SmartPhone - Huawei P30 Lite Operating System Android   My Question or Issue I have a problem, with ...

Alex

Spotify Legend

743 Views

1 replies

0 likes

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Andoid App NowPlayingActivity with Lyrics crash

PlanPremiumCountryRebulic of koreaDeviceHuawei MediaPad M5Operating SystemAndroid 8 My Question or IssueIf you enter NowPlayingActivity screen of a song with lyrics, the app will close.Even if data is initialized and reinstalled, it is normal only th...

Casual Listener

Plan Premium Country Rebulic of korea Device Huawei MediaPad M5 Operating System Android 8   My Question or Issue If you enter NowPlayingActivity screen of a song with lyrics, the app ...

and_ryan

Casual Listener

450 Views

1 replies

0 likes

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Who Else Doesn't Completely Like The New Update?

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XLAndroid Version 11 I just noticed, yesterday, that the layout for playlists, albums, and mixes are different, and I'm not completely on board with it. Firstly, some of it is confusing. I don't know, if ...

Roadie

  Plan Premium Country U.S.A. Device Google Pixel 3a XL Android Version 11   I just noticed, yesterday, that the layout for playlists, albums, and mixes are different, and I'm not ...

433 Views

0 replies

1 likes

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