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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857172 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857172 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21519 Views
  • 3 replies
  • 0 likes
  • 21519 Views
  • 3 replies
  • 0 likes

Superuser Contribution Green play button not working

PlanPremiumCountry Device Samsung Galaxy s20+Operating SystemAndroid My Question or Issue2 days ago the green play button stopped working. I search any artist click it nothing. Go to there artist radio it works or even my playlist. Checked for phone ...

  • Casual Listener
  •   Plan Premium Country   Device  Samsung Galaxy s20+ Operating System Android    My Question or Issue 2 days ago the green play button stopped working. I search an...
  • Ivan
  • Spotify Legend
  • 3939 Views
  • 3 replies
  • 1 likes
  • 3939 Views
  • 3 replies
  • 1 likes

30 minutes of Ad free going immediately into more ads.

PlanFreeCountryUnited StatesDeviceMoto G stylusOperating SystemAndroid OreoSpotify Version 8.5.84.875 My Question or IssueSpotify will come up, and offer me an ad for 30 minutes of ad-free music. I tap on the watch now button, and the ad plays. Immed...

  • Visitor
  • Plan Free Country United States Device Moto G stylus Operating System Android Oreo Spotify Version 8.5.84.875   My Question or Issue Spotify will come up, and offer me an ad for ...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Editing sections on home page in app

PlanPremiumCountryU.S. DevicePixel 4XLOperating SystemAndroid 11 My Question or Issue Is there an option to turn off or atleast edit the "Good Afternoon" section?To take it a step further is there a way to edit other sections like "Your Top Shows"? T...

  • Newbie
  •   Plan Premium Country U.S.  Device Pixel 4XL Operating System Android 11   My Question or Issue   Is there an option to turn off or atleast edit the "Good Afternoon" ...
  • Billy-J
  • Spotify Star
  • 312 Views
  • 1 replies
  • 2 likes
  • 312 Views
  • 1 replies
  • 2 likes

Download issue

PlanPremiumCountry DevicePocophone F1Operating SystemAndroid 10 My Question or IssueI started experiencing issue with trying to download spotify from play store, and due to issue i was forced to download apk. I don't understand what happened since my...

  • Casual Listener
  •   Plan Premium Country   Device Pocophone F1 Operating System Android 10   My Question or Issue I started experiencing issue with trying to download spotify from play store,...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

[Android] The option to choose where to store downloaded music is not available anymore

I do not have the option to choose whether I want to storage downloaded music in the internal storage or in the SD-Card of my Android-Phone.It is also not possible to completely uninstall the app. I have followed the instructions given in other posts...

  • Casual Listener
  • I do not have the option to choose whether I want to storage downloaded music in the internal storage or in the SD-Card of my Android-Phone. It is also not possible to completely uninstall the app. ...
  • 106 Views
  • 0 replies
  • 0 likes
  • Android
  • 106 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot download albums, can download playlists with the albums

PlanPremiumCountryCzech RepublicDeviceMoto G5Operating SystemAndroid Oreo My Question or IssueIt's now been at least a month that I have not been able to download any albums at all. I can visit the album and click the Download button, the download bu...

  • Music Fan
  • Plan Premium Country Czech Republic Device Moto G5 Operating System Android Oreo   My Question or Issue It's now been at least a month that I have not been able to download any al...
  • akaforty_1
  • Music Fan
  • 508 Views
  • 3 replies
  • 0 likes
  • can download playlists
    cannot download albums
    unable to download albums
  • 508 Views
  • 3 replies
  • 0 likes

Letras

Boa tarde.Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posição normal. O problema começou depois da última atualização ...

  • Casual Listener
  • Boa tarde. Estou com um  problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posiç...
  • Djhonatan
  • Casual Listener
  • 1502 Views
  • 3 replies
  • 1 likes
  • letters
    Update
  • 1502 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Queue Doesn't Auto-Clear When I Select a Playlist

PlanPremiumCountryUnited StatesDevicePC, Samsung Galaxy S9+Operating SystemWindows, Android 10 My Question or IssuePerhaps I'm just not aware of how to use the queue properly, but... My typical usage of Spotify is to queue up several podcast episodes...

  • Casual Listener
  • Plan Premium Country United States Device PC, Samsung Galaxy S9+ Operating System Windows, Android 10   My Question or Issue Perhaps I'm just not aware of how to use the queue properly...
  • nblachowicz
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play-control - notificatonbar

Hello,I have the problem under Android 10 and MIUI 12 (Xiaomi Redmi Note 9 Pro) that the playback notification in the status bar does not disappear after quitting.This does not disappear until I kill the process of Spotify.Does anyone have the proble...

  • Casual Listener
  • Hello, I have the problem under Android 10 and MIUI 12 (Xiaomi Redmi Note 9 Pro) that the playback notification in the status bar does not disappear after quitting. This does not disappear until I ...
  • Elena
  • Moderator
  • 1529 Views
  • 3 replies
  • 0 likes
  • 1529 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I transfer albums from another service?

PlanPremiumCountryUKDeviceSamsung Galaxy 10Operating SystemAndroid 10 My Question or IssueCan I transfer my music as albums - not as songs or a playlist - from Google Play Music (or its successor, YouTube Music) to Spotify Premium? I've tried a coupl...

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy 10 Operating System Android 10   My Question or Issue Can I transfer my music as albums - not as songs or a playlist - from Google Play Mu...
  • Alex
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify streaming on my google home mini, BUT NO SOUND

PlanPremiumCountryMexicoDeviceGoogle Home MiniOperating SystemAndroid My Question or IssueSo I've been using my Google home mini for the past year or so and it has been working okay, but today I just wanted to hear some music whilst I was reading.Sup...

  • Newbie
  • Plan Premium Country Mexico Device Google Home Mini Operating System Android   My Question or Issue So I've been using my Google home mini for the past year or so and it has been worki...
  • Alex
  • Moderator
  • 1045 Views
  • 1 replies
  • 0 likes
  • down
    Downtime
    Google Home
    not working
  • 1045 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist page loading issue on Android

After version 8.5.57.1164 I'm facing ''Artist page not loading' issue. Like when i go to some artist, it shows a popup saying 'something went wrong, have another go?' and on clicking that nothing happens, i have to force stop the app twice to tempora...

  • Casual Listener
  • After version 8.5.57.1164 I'm facing ''Artist page not loading' issue. Like when i go to some artist, it shows a popup saying 'something went wrong, have another go?' and on clicking that nothing hap...
  • Jeremy
  • Spotify
  • 1374 Views
  • 3 replies
  • 0 likes
  • 1374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Possible shuffle play bug

Most times turning on Spotify makes shuffle play become active on my playlists. I thought it was someone hacking my account at firstPlanPremiumCountryUKDeviceGoogle Pixel 3a - AndroidOperating SystemAndroid 10 My Question or IssueAnyone know why shuf...

  • Casual Listener
  • Most times turning on Spotify makes shuffle play become active on my playlists. I thought it was someone hacking my account at first Plan Premium Country UK Device Google Pixel 3a - Android Op...
  • Jeremy
  • Spotify
  • 874 Views
  • 17 replies
  • 0 likes
  • 874 Views
  • 17 replies
  • 0 likes

Superuser Contribution Adding songs to playlist

PlanFreeCountryIndia DeviceSamsung Galaxy M31s Operating SystemAndroid 10 My Question or IssueI faced an issue while creating my own playlist. I was able to add songs to the playlist by clicking the add imagebutton from the recommendations but the ad...

  • Visitor
  • Plan Free Country India   Device Samsung Galaxy M31s   Operating System Android 10   My Question or Issue I faced an issue while creating my own playlist. I was able to add...
  • Ivan
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • bug
    Playlist
  • 275 Views
  • 1 replies
  • 0 likes

Spotify app will play randomly unkown titles but not what I try to choose

PlanPremium Family AboCountryGermanyDeviceOnePlus 7 ProOperating SystemAndroid 10 (Oxygen OS 10.0.9) My Question or IssueSince today morning I can't choose any titel to hear in spotify app. Spotify app then randomly play unkown titles I've never hear...

  • Casual Listener
  • Plan Premium Family Abo Country Germany Device OnePlus 7 Pro Operating System Android 10 (Oxygen OS 10.0.9)   My Question or Issue Since today morning I can't choose any titel to hear ...
  • acryl_alkohol
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Frequent crashes in the background in Mobile app

PlanPremiumCountryFinlandDeviceSamsung Galaxy S8 (SM-G950F)Operating SystemAndroid 9Spotify version 8.5.84.875My Question or IssueHi. My Samsung S8 is notificating daily about frequent crashes in the background for no reason. Spotify is not even used...

  • Newbie
  • Plan Premium Country Finland Device Samsung Galaxy S8 (SM-G950F) Operating System Android 9 Spotify version 8.5.84.875 My Question or Issue Hi. My Samsung S8 is notificating daily ab...
  • 228 Views
  • 0 replies
  • 0 likes
  • Android
    background
    Crash
    Frequent
    Mobile
    notification
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Artist page not shown

PlanPremiumCountryMexicoDeviceMoto E4 plusOperating SystemAndroid 7.1.1 My Question or Issuewhen i look for an artist and click to see their profile the app doesn't show anything and gives me a error message saying that something went wrong and that ...

  • Newbie
  • Plan Premium Country Mexico Device Moto E4 plus Operating System Android 7.1.1   My Question or Issue when i look for an artist and click to see their profile the app doesn't show anyt...
  • lbvec
  • Casual Listener
  • 474 Views
  • 4 replies
  • 2 likes
  • 474 Views
  • 4 replies
  • 2 likes

Superuser Contribution Full screen lyrics visualizer not working

PlanPremiumCountryDominican RepublicDeviceSamsung Galaxy S20+Operating SystemAndroid 10 My Question or IssueThe full screen lyrics visualizer is not working since few days ago, I tried resetting the app through cleaning cache and data, but the proble...

  • Visitor
  • Plan Premium Country Dominican Republic Device Samsung Galaxy S20+ Operating System Android 10   My Question or Issue The full screen lyrics visualizer is not working since few days ag...
  • Ivan
  • Spotify Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Why does my playlist keep reshuffling?

So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting.And just now, while going through the play queue and deleting/reorganizing t...

  • Casual Listener
  • So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting. And just now, while goi...
  • 128 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no longer plays on the smartphone

My Question or Issuesince yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it no longer plays. I have already reinstalled the app, ...

  • Casual Listener
  • My Question or Issue since yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it ...
  • Alex
  • Moderator
  • 443 Views
  • 6 replies
  • 1 likes
  • 443 Views
  • 6 replies
  • 1 likes