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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6138 Views

0 replies

7 likes

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Superuser Contribution Can't play songs...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I am not able to play songs for 2 days. When I press play button nothing happens. Button t...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, ...

Jeremy

Spotify Legend

502 Views

2 replies

0 likes

  • 502 Views
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Solved!!Superuser Contribution Can't play albums/find playlist after reinstall Android

PlanPremiumCountryRomaniaDeviceBlackview BV4000 ProOperating SystemAndroid 7.0Spotify version8.6.40.929 My Question or Issue Hi guys, my problem appeared after I did a factory data reset to my phone. Probably the last version of Spotify have been ins...

Casual Listener

Plan Premium Country Romania Device Blackview BV4000 Pro Operating System Android 7.0 Spotify version 8.6.40.929   My Question or Issue   Hi guys, my problem appeared after I d...

Alex

Spotify Legend

713 Views

3 replies

0 likes

  • 713 Views
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Superuser Contribution [Android Auto] Stops showing music Artists

PlanPremiumCountryBrasilDeviceXiaomi mi 9 - Miui 12.0.4Operating SystemAndroid 10 Spotify - 8.6.40.929 Car- Jeep Compass 2019 - Android Auto via USB-C cable, Bluetooth connected After the recent update, spotify stopped showing Artists along with the ...

Casual Listener

Plan Premium Country Brasil Device Xiaomi mi 9 - Miui 12.0.4 Operating System Android 10   Spotify - 8.6.40.929   Car- Jeep Compass 2019 - Android Auto via USB-C cable, Bluetooth...

Julian

Moderator

1157 Views

3 replies

0 likes

android auto
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Superuser Contribution Chat feature

I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something. There are friends I have that I have no way to get in touch with, and being able to send...

Visitor

I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something.   There are friends I have tha...

Mandalorianify

Newbie

5322 Views

5 replies

15 likes

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  • 5 replies
  • 15 likes

Superuser Contribution My Spotify offline got removed and cannot log in due to i am offline after the phone restart?

PlanPremiumCountryUSA DeviceMotorola G Power 2020Operating SystemAndroid 11 This is weird and annoying as heck. I have 128GB Micro SD card and motorola g power. I use my sd card as storage for offline music. I downloaded all my 700 songs for offline,...

Music Fan

  Plan Premium Country USA   Device Motorola G Power 2020 Operating System Android 11   This is weird and annoying as heck. I have 128GB Micro SD card and motorola g power. ...

Alex

Spotify Legend

1419 Views

14 replies

0 likes

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Superuser Contribution Spotify Autoplay dousnt work on my phone but it does on my computer

PlanFree/PremiumCountryNetherlandDeviceHuawei Mate 20Operating SystemAndroid Version 10 My Question or Issuehey guys i was wondering why my autoplay isnt workin on my smartphone i tryed literally everything Clean storage Empty Storage Cleaning cache ...

Casual Listener

Plan Free/Premium Country Netherland Device Huawei Mate 20 Operating System Android Version 10   My Question or Issue hey guys i was wondering why my autoplay isnt workin on my smartph...

Ver

Spotify Legend

531 Views

3 replies

1 likes

  • 531 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Local files keep becoming unplayable randomly

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 11 My Question or IssueI have some local files added to Spotify on my mac. I wanted to add those tracks to other playlists so that I can play them on my android mobile. So I created a pl...

Regular

Plan Premium Country India Device Samsung M30 Operating System Android 11   My Question or Issue I have some local files added to Spotify on my mac. I wanted to add those tracks to oth...

Dian

Spotify Legend

8772 Views

15 replies

0 likes

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Superuser Contribution Spotify Noob need help finding & loading a ((LOUD)) alarm sound

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

StevenTillson02

Regular

500 Views

2 replies

0 likes

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Superuser Contribution Google Home stopps playing before advertisement

PlanFreeCountryGermanyDeviceGoogle Nest Mini / Audio / ChromecastOnePlus 3TOperating SystemAndroid 10 My Question or IssueWhen I listen to Spotify on my Google Home Speaker, the music stops after every third song. Normally an ad should play at this p...

Casual Listener

  Plan Free Country Germany Device Google Nest Mini / Audio / Chromecast OnePlus 3T Operating System Android 10   My Question or Issue When I listen to Spotify on my Google Home...

Alex

Spotify Legend

1023 Views

5 replies

0 likes

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Superuser Contribution Spotify has stopped playing in Android Auto

Android Auto boots fine, but when I try to play Spotify it just pauses instantly (no sound). I also think the sound won't work in Waze through android auto either. Sound plays fine through car headset audio (Bluetooth) so not a speaker issue. It was ...

Newbie

  Android Auto boots fine, but when I try to play Spotify it just pauses instantly (no sound). I also think the sound won't work in Waze through android auto either. Sound plays fine through ca...

Julian

Moderator

1016 Views

1 replies

1 likes

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Superuser Contribution Playlists sind nach Neustart vom Handy weg

Playlists sind nach einem Neustart vom Smartphone weg!Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterladen! Ich habe mein Smartphone bereit neu aufgesetzt, ...

Casual Listener

Playlists sind nach einem Neustart vom Smartphone weg! Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterla...

mariiiiiechen

Visitor

5052 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Can't Sort Playlists

PlanPremiumCountryIsraelDeviceXiaomi Note 9 ProOperating SystemAndroid My Question or IssueAfter the newest update, there's no option to sort playlist.

Casual Listener

Plan Premium Country Israel Device Xiaomi Note 9 Pro Operating System Android   My Question or Issue After the newest update, there's no option to sort playlist.

IdoDavni

Casual Listener

1762 Views

3 replies

0 likes

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Superuser Contribution Local files won't download on my OnePlus 3T

PlanPremiumCountryUAEDeviceOnePlus 3TOperating SystemAndroid 9 My Question or Issue1. I turned on local files from pc.2. Added them to a new playlist.3. Tried to download that playlist on my phone4. The files on my phone remain unavailable and show t...

Visitor

  Plan Premium Country UAE Device OnePlus 3T Operating System Android 9   My Question or Issue 1. I turned on local files from pc. 2. Added them to a new playlist. 3. Tried to ...

Eni

Moderator

490 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Play audio files on NAS from Android app?

PlanPremiumCountryCanada DeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueHey all, how do I play audio files that are stored on my NAS (connected to my home network) from the Android app? I googled a bit but haven't figure...

Casual Listener

Plan Premium Country Canada  Device Samsung Galaxy S21 Ultra Operating System Android 11   My Question or Issue Hey all, how do I play audio files that are stored on my NAS (con...

Ver

Spotify Legend

2387 Views

5 replies

0 likes

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Superuser Contribution Browsing Your playlists

PlanPremiumCountryNorwayDeviceSamsung Galaxy Watch Active 2Operating SystemTizen My Question or IssueIn its current state, selecting playlists on Tizen devices is pure guesswork as there is no text, only images in [Your playlists]. Not implementing p...

Roadie

Plan Premium Country Norway Device Samsung Galaxy Watch Active 2 Operating System Tizen   My Question or Issue In its current state, selecting playlists on Tizen devices is pure guessw...

Jeremy

Spotify Legend

1526 Views

14 replies

1 likes

Playlists
tizen
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Solved!!Superuser Contribution Error with spotify connection

Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting through Wi-Fi does not work well. I have sent several e...

Music Fan

Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting thro...

Eni

Moderator

1045 Views

3 replies

2 likes

  • 1045 Views
  • 3 replies
  • 2 likes

Superuser Contribution Can not connect to Sonos speaker

PlanPremiumCountrySouth koreaDeviceSamsung Galaxy 10Operating SystemAndroid 11My Question or IssueAlways fail to connect to Sonos speaker even though Sonos are searched in the Spotify latest app version

Visitor

  Plan Premium Country South korea Device Samsung Galaxy 10 Operating System Android 11 My Question or Issue Always fail to connect to Sonos speaker even though Sonos are searched in t...

Eni

Moderator

445 Views

1 replies

1 likes

  • 445 Views
  • 1 replies
  • 1 likes

Superuser Contribution New UI won't let me turn off shuffle on playlist

Spoiler (Highlight to read) PlanPremiumCountryUkDevice Samsung Galaxy S20Operating System My Question or Issue When I play something from a playlist the shuffle button has disappeared from the now playing. However once I press the big green triangle ...

Music Fan

  Plan Premium Country Uk Device  Samsung Galaxy S20 Operating System     My Question or Issue   When I play something from a playlist the shuffle button has disa...

Yordan

Moderator

2241 Views

13 replies

0 likes

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Superuser Contribution genres collection

PlanPremiumCountryRomania My Question or IssueHello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that Spotify provides. It must be way to search and find all this icons i...

Music Fan

Plan Premium Country Romania   My Question or Issue Hello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that ...

Mihail

Spotify Legend

868 Views

3 replies

0 likes

Genres & Moods
  • 868 Views
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