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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1144 Views

0 replies

4 likes

  • 1144 Views
  • 0 replies
  • 4 likes

Superuser Contribution Unwanted device

PlanPremiumCountryUSA(in mexico currently) DeviceSamsung Galaxy 10+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA random device is connected to my spotify. I changed my password and I signed out of everywhere. I am not ...

Newbie

  Plan Premium Country USA(in mexico currently)  Device Samsung Galaxy 10+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A random de...

Mario

Spotify Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Swipe to queue not working.

PlanPremiumCountryNorwayDeviceNote 20 ultraOperating SystemAndroid (latest update) My Question or IssueSwipe to queue not working, link added with video of issue. https://www.reddit.com/r/truespotify/comments/tdas1i/what_am_i_doing_wrong_note_20_ultr...

Casual Listener

Plan Premium Country Norway Device Note 20 ultra Operating System Android (latest update)   My Question or Issue Swipe to queue not working, link added with video of issue.   h...

brianelete

Roadie

7450 Views

4 replies

0 likes

  • 7450 Views
  • 4 replies
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Solved!!Superuser Contribution Spotify don't work with wireless headphones

PlanPremium familyCountryITALYDeviceSamsung Galaxy 9 plusOperating SystemAndroid OreoMy Question or IssueI can not understand why Spotify don't shows on available devices my Samsung Buds bluethoot headphones. In fact I can listen music from ALL other...

Casual Listener

Plan Premium family Country ITALY Device Samsung Galaxy 9 plus Operating System Android Oreo My Question or Issue I can not understand why Spotify don't shows on available devices my Sa...

Alex

Spotify Legend

9225 Views

5 replies

0 likes

  • 9225 Views
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Superuser Contribution Spotify redownloads the playlists

PlanPremiumCountryTurkeyDeviceSamsung S20+Operating SystemLatest version of Android My Question or IssueI have my songs at the SD card. Whenever Spotify receives an update, after first phone restart Spotify downloads all songs again to phone and I'll...

Newbie

  Plan Premium Country Turkey Device Samsung S20+ Operating System Latest version of Android   My Question or Issue I have my songs at the SD card. Whenever Spotify receives an u...

Alex

Spotify Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When connected to Bluetooth my app doesn't open

Since I updated my one plus 9 to android 12 I can't open the Spotify app when I have my bluetooth earplugs (Bose quite comfort) connected to my phone. When pressing the Spotify app I see the logo and then the app closes itself.

Casual Listener

Since I updated my one plus 9 to android 12 I can't open the Spotify app when I have my bluetooth earplugs (Bose quite comfort) connected to my phone. When pressing the Spotify app I see the logo and...

Willemdw

Casual Listener

2531 Views

2 replies

0 likes

App & Features
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  • 2 replies
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Superuser Contribution Lyrics doesn't show up.

PlanPremiumCountryMalaysiaDevice(Samsung A70)Operating System(Android 11) My Question or IssueHi, the lyrics doesn't show up in my mobile phone. I've sync my Spotify through all my others devices (Laptop and TV). The lyrics does show up in my laptop ...

Visitor

Plan Premium Country Malaysia Device (Samsung A70) Operating System (Android 11)   My Question or Issue Hi, the lyrics doesn't show up in my mobile phone. I've sync my Spotify through ...

Yordan

Moderator

1545 Views

5 replies

0 likes

  • 1545 Views
  • 5 replies
  • 0 likes

Speed of sound on podcasts

PlanPremiumCountrySweden DeviceSamsung mobile phone My Question or IssueThe speed on podcasts is superfast. How do I get it back to normal?

Casual Listener

  Plan Premium Country Sweden   Device Samsung mobile phone     My Question or Issue The speed on podcasts is superfast. How do I get it back to normal?  

emmadebora

Casual Listener

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed phones

I changed to a new phone and my favorites and my premium account is gone....help!

Visitor

I changed to a new phone and my favorites and my premium account is gone....help!

Eni

Moderator

299 Views

1 replies

0 likes

App & Features
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! Discover downloaded songs

I have downloaded a bunch of songs on Spotify on Android and I have the com.spotify.music folder backed up. How do I make my new phone switch to microSD storage, and discover these downloaded songs once I replace the com.spotify.music folder, instead...

Regular

I have downloaded a bunch of songs on Spotify on Android and I have the com.spotify.music folder backed up.   How do I make my new phone switch to microSD storage, and discover these downloade...

dinomight

Spotify Star

1130 Views

1 replies

0 likes

  • 1130 Views
  • 1 replies
  • 0 likes

Cyrillic font are shown in Roboto font

PlanPremiumCountryUkraine DeviceSamsung Galaxy M31sOperating SystemAndroid 11 Hi there! I have long created a topic that the Cyrillic font is different from the Latin font. I was told that "different devices use different preloaded Cyrillic fonts as ...

Regular

Plan Premium Country Ukraine   Device Samsung Galaxy M31s Operating System Android 11   Hi there! I have long created a topic that the Cyrillic font is different from the Latin fo...

777 Views

0 replies

1 likes

  • 777 Views
  • 0 replies
  • 1 likes

Superuser Contribution Bring back Car View

"Pay full attention to the road" you say... ...but removing car view means you have to concentrate harder on the smaller interface. The logic is moronic.Ever since You advertised "Car Thing" it has been gone. What's even worse is you still have offic...

Casual Listener

"Pay full attention to the road" you say... ...but removing car view means you have to concentrate harder on the smaller interface. The logic is moronic. Ever since You advertised "Car Thing" it h...

SarekOfVulcan

Newbie

1622 Views

6 replies

7 likes

car view
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  • 6 replies
  • 7 likes

Superuser Contribution Can't install spotify on Galaxy a02s

Hi,Trying to install Spotify on my daughter's Galaxy A02s. I can download the app in Play Store but at the end of the installation I get a message that the app can't be installed.I did all cash and force stop that usually recommended but didn't help....

Visitor

Hi, Trying to install Spotify on my daughter's Galaxy A02s. I can download the app in Play Store but at the end of the installation I get a message that the app can't be installed. I did all cash ...

Kiril

Moderator

407 Views

1 replies

0 likes

App & Features
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI activated the premium account and deactivated it immediately, I wanted to switch to the duo...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I activ...

Eni

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth via mobile in car (steering wheel controls)

HiI am using Spotify Premium in my car connected via bluetooth to my Samsung S10.All steering wheel controls are working ok ie volume, skip to next track, mute etc.However the fast forward a track function doesn't work. It should be possible by holdi...

Visitor

Hi I am using Spotify Premium in my car connected via bluetooth to my Samsung S10. All steering wheel controls are working ok ie volume, skip to next track, mute etc. However the fast forward a tr...

Kiril

Moderator

1335 Views

6 replies

0 likes

Steering wheel function
  • 1335 Views
  • 6 replies
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Superuser Contribution Local files on my own device are not synced to the app

I toggled on the "Show local files" option, I had a bunch of .mp3 files saved and those still show and play.The problem stands with files that I downloaded after I set up the option.1. I renamed them all; the app showed me two files: the renamed one ...

Casual Listener

I toggled on the "Show local files" option, I had a bunch of .mp3 files saved and those still show and play. The problem stands with files that I downloaded after I set up the option. 1. I renamed ...

Ver

Spotify Legend

461 Views

3 replies

0 likes

  • 461 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify taking over Stations on Android Auto

Premium Family plan, LGV60, Pioneer WNEX4400 head unit, latest Android (as of Jan 2022), latest head unit BIOS, connects via WiFi-Direct.My preferred music app is Stations and it has been working for more than a year (which is when I ditched Pandora ...

Casual Listener

Premium Family plan, LGV60, Pioneer WNEX4400 head unit, latest Android (as of Jan 2022), latest head unit BIOS, connects via WiFi-Direct. My preferred music app is Stations and it has been worki...

CarlosE

Moderator

2617 Views

4 replies

1 likes

android auto
bug
stations
  • 2617 Views
  • 4 replies
  • 1 likes

Solved!! Download Incompleto

PlanoPremiumPaísBrasilDispositivoMoto Z2 PlaySistema OperacionalAndroid 10 Meu Spotify não faz mais download das playlists ou músicas, eu aperto para baixar e simplesmente fica carregando, sem baixar quaisquer faixas. Já desinstalei e instalei novame...

Screenshot_20220323-121944.png

Music Fan

  Plano Premium País Brasil Dispositivo Moto Z2 Play Sistema Operacional Android 10   Meu Spotify não faz mais download das playlists ou músicas, eu aperto para baixar e simplesme...

LucasS1lva

Music Fan

2285 Views

16 replies

0 likes

  • 2285 Views
  • 16 replies
  • 0 likes

Superuser Contribution Sharing tracks: no longer displays URL previews when sent

PlanPremiumCountryUSA My Question or IssueI'm not sure if this is an Android issue or Spotify issue. About 5 months ago, my texting app Google Messages stopped displaying track previews for all URLs, both on the phone app and the Chrome extension. So...

Casual Listener

Plan Premium Country USA   My Question or Issue I'm not sure if this is an Android issue or Spotify issue. About 5 months ago, my texting app Google Messages stopped displaying track previ...

Elena

Moderator

1018 Views

2 replies

3 likes

Android
preview_url
share link
sharing
SMS
URL
  • 1018 Views
  • 2 replies
  • 3 likes

Superuser Contribution Being added to Group Session without my consent

PlanPremiumCountryUSADeviceSamsung S21 Ultra Operating SystemAndroid 12 My Question or IssueI keep getting added to Group sessions without my approval and I'm unable to leave the group as the button to leave isn't showing up. I have done pretty much ...

Casual Listener

Plan Premium Country USA Device Samsung S21 Ultra  Operating System Android 12   My Question or Issue I keep getting added to Group sessions without my approval and I'm unable to ...

Alex

Spotify Legend

2767 Views

7 replies

2 likes

  • 2767 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Issues with Samsung Galaxy S8

Hello! I recently installed Spotify and quickly upgraded to Premium. Since my upgrade, it seems as the Mobile App is "stuck" - any actions that take place on the app, such as liking new songs, pinning playlists etc. are impossible to achieve. Interes...

Regular

Hello! I recently installed Spotify and quickly upgraded to Premium.   Since my upgrade, it seems as the Mobile App is "stuck" - any actions that take place on the app, such as liking new son...

Cannellouie

Regular

1552 Views

5 replies

0 likes

App & Features
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  • 5 replies
  • 0 likes