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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5957 Views

0 replies

7 likes

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Superuser Contribution Cannot control Spotify from external devices anymore

PlanPremiumCountryRomaniaDeviceGoogle Pixel 5Operating SystemAndroid 11 My Question or IssueI cannot control Spotify from external devices anymore since update to Android 11. I cannot skip songs from the car controls anymore (BMW x1 F48, ID6 ) and ne...

Casual Listener

  Plan Premium Country Romania Device Google Pixel 5 Operating System Android 11   My Question or Issue I cannot control Spotify from external devices anymore since update to And...

Not applicable

1579 Views

4 replies

0 likes

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Superuser Contribution Can someone please help me identify this and make it stop? Please.

PlanPremiumCountryUSADeviceSamsung Galaxy Note+Operating SystemAndroid 11, all updates My Question or IssueSince this most recent updates, this "widget" is running all the time. I can't seem to shut this specifically off without shutting off other th...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy Note+ Operating System Android 11, all updates   My Question or Issue Since this most recent updates, this "widget" is running all th...

CarlosE

Spotify Legend

329 Views

1 replies

0 likes

  • 329 Views
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Superuser Contribution Wrong album covers in 'album' view and playlists

PlanPremiumCountryNetherlandsDeviceShanling M3X / LG V30Operating SystemAndroid 7.1.1 / Android 9.0 My Question or IssueI've been plagued by issues these past couples of weeks on Spotify and I found another one today. Whenever I'm in my album view on...

Newbie

Plan Premium Country Netherlands Device Shanling M3X / LG V30 Operating System Android 7.1.1 / Android 9.0   My Question or Issue I've been plagued by issues these past couples of week...

CarlosE

Spotify Legend

677 Views

1 replies

0 likes

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Solved!!Superuser Contribution Downlaod local files on a second mobile phone

PlanPremiumOperating SystemAndroid & Windows 10 My Question or IssueI'm going on a vacation with some friends and we got a collaborative playlist going. There are some sounds that I have locally and added to the playlist through my desktop, then went...

Casual Listener

Plan Premium Operating System Android & Windows 10   My Question or Issue I'm going on a vacation with some friends and we got a collaborative playlist going. There are some sound...

DoruSonic

Casual Listener

757 Views

2 replies

0 likes

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Solved!!Superuser Contribution Playing On Phone Will Turn On Remote Wi-fi Device

PlanPremiumCountryTaiwanDeviceSamsung Galaxy 20Operating SystemAndroid 11 My Question or IssueRecently I found that when I hit play button on my mobile Spotify app, my paired Wi-fi soundbar will automatically turn on.I checked my Spotify setting and ...

Casual Listener

Plan Premium Country Taiwan Device Samsung Galaxy 20 Operating System Android 11   My Question or Issue Recently I found that when I hit play button on my mobile Spotify app, my paired...

Jeremy

Spotify Legend

438 Views

1 replies

0 likes

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Superuser Contribution Unable to trigger playback frol Android app and use as remote control for my Echo Dot

My Question or IssueMy Echo Dot is not visible in the Spotify app. I can start playing anything on the echo using voice and then use the Spotify app on my phone as a remote control. But I'm not able to start/resume playback on the Echo Dot directly f...

Casual Listener

My Question or Issue My Echo Dot is not visible in the Spotify app. I can start playing anything on the echo using voice and then use the Spotify app on my phone as a remote control. But I'm not abl...

Novy

Moderator

782 Views

5 replies

0 likes

Alexa
Android 10
Echo Dot
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Solved!!Superuser Contribution Today's Top Hits

PlanPremiumCountryPhilippinesDeviceJ7 PrimeOperating SystemAndroid 6.0 My Question or IssueI just wanted to know why every time I try to open this mew playlist in Spotify called Today's Top Hits, my Spotify would crash, show the error message below a...

Music Fan

Plan Premium Country Philippines Device J7 Prime Operating System Android 6.0   My Question or Issue I just wanted to know why every time I try to open this mew playlist in Spotify cal...

Ver

Spotify Legend

1661 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Superuser Contribution Two

PlanPremiumCountryUSADeviceSamsung S20 Ultra 5GOperating SystemAndroid 11 My Question or IssueI have two different song notifications, the first one is the song I'm currently listening to, and the second is a song I was listening to a long time ago. ...

Visitor

Plan Premium Country USA Device Samsung S20 Ultra 5G Operating System Android 11   My Question or Issue I have two different song notifications, the first one is the song I'm currently...

Eni

Moderator

373 Views

1 replies

0 likes

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Superuser Contribution One tile per home screen category

PlanPremiumCountry DevicePixel 3 Operating SystemAndroid My Question or IssueWhy after recent update can't I see more than one playlist tile per home screen heading without the ability to scroll horizontally to others?

Casual Listener

Plan Premium Country   Device Pixel 3  Operating System Android    My Question or Issue Why after recent update can't I see more than one playlist tile per home screen h...

mbC

Casual Listener

682 Views

4 replies

0 likes

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[Android][Browse] I pay but can't listen to some tracks.

So I look for random stuff sometimes, and also stuff I know. The thing is I pay for Spotify so I should be able to listen to everything but I can't. Some tracks I want to listen to are blacked out and I can't play. Why can't I listen to stuff if I pa...

Visitor

So I look for random stuff sometimes, and also stuff I know. The thing is I pay for Spotify so I should be able to listen to everything but I can't. Some tracks I want to listen to are blacked out an...

283 Views

0 replies

0 likes

Android
Browse
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Superuser Contribution [Android] "Your Episodes" Playlist is not a playlist

PlanPremiumCountry DevicePixel 4aOperating SystemAndroid 11 My Question or IssueSince the update to the "your library" setup I have attempted to use the "your episodes" playlist and it has never once behaved like a playlist when I attempted to play f...

Casual Listener

Plan Premium Country   Device Pixel 4a Operating System Android 11   My Question or Issue Since the update to the "your library" setup I have attempted to use the "your episodes" ...

Novy

Moderator

915 Views

2 replies

1 likes

Android
your libary
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  • 1 likes

Superuser Contribution Pin Sub-Playlists to Root Top

I think the Pin Playlist to Top is a great feature, but it only seems to work for playlists that exist on the root level of the tree; if I wanted to pin a playlist to the top but that exists in a sub-folder, you cannot do this. This would be a great ...

Roadie

I think the Pin Playlist to Top is a great feature, but it only seems to work for playlists that exist on the root level of the tree; if I wanted to pin a playlist to the top but that exists in a sub...

Novy

Moderator

383 Views

1 replies

0 likes

Android
PIN
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  • 1 replies
  • 0 likes

[Android][Connect] App en android

Recién adquirí un equipo Xiaomi Redmi Note 10S y al buscar descargar esta app me indica que no es compatible con este dispositivo, como hago para poder continuar disfrutando de mi playlists? Gracias de antemano por su ayuda.

Visitor

Recién adquirí un equipo Xiaomi Redmi Note 10S y al buscar descargar esta app me indica que no es compatible con este dispositivo, como hago para poder continuar disfrutando de mi playlists? Gracias ...

308 Views

0 replies

0 likes

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Superuser Contribution "Unplayed" filter on podcast episode list issue.

Plan - PremiumCountry - AustraliaDevice - Samsung Galaxy S21 Ultra 5GOperating System - Android 11Spotify version - 8.6.36.1070 When I go to a podcast episode list and set the unplayed filter it works correctly. But when I tap into an episodes page, ...

Casual Listener

Plan - Premium Country - Australia Device - Samsung Galaxy S21 Ultra 5G Operating System - Android 11 Spotify version - 8.6.36.1070     When I go to a podcast episode list and set ...

Alex

Spotify Legend

1520 Views

8 replies

1 likes

  • 1520 Views
  • 8 replies
  • 1 likes

Superuser Contribution Font Size increase on Android Car

PlanPremiumCountryUSADeviceAndroid Car HeadOperating SystemAndroid 10 My Question or IssueHow can I increase font size on Spotify Android? It is so small, literally unreadable. There is plenty of space onscreen, why everything is SO SMALL?

Gig Goer

Plan Premium Country USA Device Android Car Head Operating System Android 10   My Question or Issue How can I increase font size on Spotify Android? It is so small, literally unreadabl...

Novy

Moderator

828 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify deleted itself after update

I know this problem has been posted in here before but the solutions didn't help me at all. So as you can see in the subject, Spotify deleted itself after I updated my phone and and refuses to download, it won't even let me download the apk's.

Regular

I know this problem has been posted in here before but the solutions didn't help me at all. So as you can see in the subject, Spotify deleted itself after I updated my phone and and refuses to downlo...

filippoerrigo

Newbie

2769 Views

10 replies

1 likes

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Superuser Contribution Conflict with Spotify and Android Auto/Google Assistant

Realized that the following issue I have been having is actually only happening when I am streaming music with Spotify through Android Auto. When Spotify is playing, my Google Assistant often does not work properly. Examples: assistant voice sounds v...

Visitor

Realized that the following issue I have been having is actually only happening when I am streaming music with Spotify through Android Auto. When Spotify is playing, my Google Assistant often does no...

Jeremy

Spotify Legend

1271 Views

1 replies

0 likes

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Superuser Contribution podcast now has ads and sounds slowed down

I have Spotify premium, I'm in the United States, my device is a OnePlus 6t, I'm running Android 11. I have already cleared storage and cache and reinstalled Spotify. I have been listening to the podcast high rollers DnD ( https://open.spotify.com/sh...

Casual Listener

I have Spotify premium, I'm in the United States, my device is a OnePlus 6t, I'm running Android 11.   I have already cleared storage and cache and reinstalled Spotify.   I have been li...

Xenia

Moderator

10086 Views

33 replies

0 likes

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Solved!!Superuser Contribution Can't sort playlists

PlanPremiumCountryGermanyDeviceSamsung Note 10 plusOperating SystemAndroid 11 My Question or IssueI simply want to sort my playlist to recently added and not added first, but since the last update i cannot find this information, i've been trying to f...

Regular

Plan Premium Country Germany Device Samsung Note 10 plus Operating System Android 11   My Question or Issue I simply want to sort my playlist to recently added and not added first, but...

dirtybongwater

Newbie

30966 Views

17 replies

2 likes

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  • 17 replies
  • 2 likes

Superuser Contribution My Liked Playlist keeps redownloading every time I open the app

PlanPremiumCountryIndiaDeviceSamsung Galaxy A30Operating System Android 11 My Question or IssueMy song keeps redownloading every time I open the the app. what can be the possible use of subscribing to premium if my songs aren't already downloaded? So...

Casual Listener

  Plan Premium Country India Device Samsung Galaxy A30 Operating System  Android 11   My Question or Issue My song keeps redownloading every time I open the the app. what ca...

Ver

Spotify Legend

1009 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes