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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5475 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution can't play albums when offline

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 11 My Question or IssueI have recently changed from ios to android . I have noticed an issue when offline trying to play albums where it will just hang and just show a blank screen when trying ...

Composer

Plan Premium Country UK Device Pixel 5 Operating System Android 11   My Question or Issue I have recently changed from ios to android .  I have noticed an issue when offline tryin...

d_p_4

Composer

748 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution [Closed ongoing issue] Offline changes to playlists disappear when going back online

Hey, An issue is still here after the 8.6.34.749 update but the board has been closed Here's the link https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-to-playlists-are-wiped-out-when-I-m-back-online/idc-p/5218823#M116314 Thanks !

Gig Goer

Hey,   An issue is still here after the 8.6.34.749 update but the board has been closed   Here's the link   https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-...

Dessi

Moderator

8153 Views

64 replies

5 likes

  • 8153 Views
  • 64 replies
  • 5 likes

Superuser Contribution Discographies no longer categorized

Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are still shown, but no items are under each category. What has happene...

Casual Listener

Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch.    The categories are s...

dan_lind321

Casual Listener

1365 Views

8 replies

5 likes

  • 1365 Views
  • 8 replies
  • 5 likes

Superuser Contribution Song title wont change

PlanStudent PremiumCountryUkDeviceSamsung galaxy s20+Samsung galaxy watch activeOperating SystemAndroid G986BXXS8DUE4Spotify 8.6.34.749 My Question or IssueThe song title will freeze, i can use all the buttons and and it responds but the song name an...

Casual Listener

Plan Student Premium Country Uk Device Samsung galaxy s20+ Samsung galaxy watch active Operating System Android G986BXXS8DUE4 Spotify 8.6.34.749    My Question or Issue The song...

Jeremy

Spotify Legend

1464 Views

7 replies

0 likes

  • 1464 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Library suddenly empty, download does not work

PlanPremiumCountryUK/GermanyDeviceLG G6Operating SystemAndroid 9 My Question or IssueLibrary on my phone was suddenly empty. The desktop version is fine.When I click on my account I see the playlists I created but when I press on 'download' nothing h...

Newbie

Plan Premium Country UK/Germany Device LG G6 Operating System Android 9   My Question or Issue Library on my phone was suddenly empty. The desktop version is fine. When I click on my ...

Jeremy

Spotify Legend

1758 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution New podcast episodes not appearing on show page and don't play on Android

PlanPremiumCountryUSDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueStarting last week, new podcast episodes are no longer appearing on their show's page, and when you get to that episode's page by searching for it, the episod...

Music Fan

  Plan Premium Country US Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Starting last week, new podcast episodes are no longer appearing on their ...

cihenneberger29

Music Fan

4255 Views

6 replies

0 likes

Android
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Superuser Contribution Unable to login due to Offline mode

PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueI must start by saying that I am extremely disappointed that this is still a problem when I found several threads dating back to 2017 about this very issue. ...

Regular

Plan Premium Country USA Device Samsung Galaxy S10e Operating System Android 11   My Question or Issue I must start by saying that I am extremely disappointed that this is still a prob...

31bajrmlhm4cwj6a7ijr

Newbie

3527 Views

10 replies

2 likes

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  • 10 replies
  • 2 likes

No aparece el "guion bajo"

Hola. Al poner mi usuario y password en mi reloj galaxy watch active 2, no me aparecen ciertos caracteres, como el "guion bajo" y por ello, no puedo ingresar mi cuenta de usuario. ¿Dónde los puedo encontrar? Gracias por vuestra ayuda. Un saludo

Newbie

Hola.   Al poner mi usuario y password en mi reloj galaxy watch active 2, no me aparecen ciertos caracteres, como el "guion bajo" y por ello, no puedo ingresar mi cuenta de usuario. &nbs...

459 Views

0 replies

0 likes

App & Features
  • 459 Views
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Solved!! Home UI redesign

PlanPremiumCountrySpainDeviceRedmi Note 5Operating SystemAndroid 11 My Question or IssueMy home has changed and now it is a REALLY LONG list of cards that are completely irrelevant to me. There is no track of my daily mixes, weekly or release radar a...

Newbie

Plan Premium Country Spain Device Redmi Note 5 Operating System Android 11   My Question or Issue My home has changed and now it is a REALLY LONG list of cards that are completely irre...

Billy-J

Spotify Star

832 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution June 2021 update broke skip 15s for Bluetooth headphones

Updated to latest Spotify for Android (June 11 update) and could no longer skip back and forward 15 seconds, instead it skips episodes. Reverted back to a May 2021 version and problem fixed. I notice same issue was raised in June 2019 as a weird coin...

Casual Listener

Updated to latest Spotify for Android (June 11 update) and could no longer skip back and forward 15 seconds, instead it skips episodes. Reverted back to a May 2021 version and problem fixed. I notice...

7xc3-s9or_tlj

Regular

7107 Views

45 replies

13 likes

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  • 45 replies
  • 13 likes

Superuser Contribution Spotify is not recognizing my SD card

PlanPremiumCountryUSADevice(Samsung Galaxy J7 Sky Pro)Operating System(Android) My Question or IssueBefore a bunch of updates were made, the application was linked to my external SD where I would store my downloaded songs. Now, it doesn't even give m...

Casual Listener

Plan Premium Country USA Device (Samsung Galaxy J7 Sky Pro) Operating System (Android)   My Question or Issue Before a bunch of updates were made, the application was linked to my exte...

Mihail

Spotify Legend

1555 Views

5 replies

0 likes

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Superuser Contribution Crazy data usage suddenly

PlanPremiumCountryCZDeviceGalaxy Note10Operating SystemAndroid My Question or IssueSpotify ate 2GB of data very quickly, without me using it any more than usual. My normal monthly data usage is 500-600mb per month. Yet suddenly it ate almost 2gigs in...

Regular

Plan Premium Country CZ Device Galaxy Note10 Operating System Android   My Question or Issue Spotify ate 2GB of data very quickly, without me using it any more than usual. My normal mo...

Zalle

Visitor

1595 Views

7 replies

0 likes

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Solved!!Superuser Contribution Spotify no longer playing sound through Android Auto

PlanPremiumCountryUKDeviceSamsung Galaxy A51Operating SystemAndroid 11 One UI 3.1 My Question or IIssue Spotify no longer plays sound when plugged in via USB and used through Android Auto. The song plays, the track is counting through but there's no ...

Music Fan

Plan Premium Country UK Device Samsung Galaxy A51 Operating System Android 11   One UI 3.1   My Question or IIssue   Spotify no longer plays sound when plugged in via USB ...

ciaranj

Casual Listener

19409 Views

22 replies

1 likes

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  • 22 replies
  • 1 likes

Superuser Contribution Everything now is in singles.

Just like the title, everything now is in singles. And why is it? What should i do?

Visitor

Just like the title, everything now is in singles. And why is it? What should i do?

Jeremy

Spotify Legend

679 Views

5 replies

1 likes

  • 679 Views
  • 5 replies
  • 1 likes

Superuser Contribution [Chromecast] TV won't play audio through Spotify until restarted

PlanPremiumCountryUSADeviceSony Bravia XR A80JOperating SystemAndroid TV (Android 10) My Question or IssueI just got a brand new OLED from sony and I love it, it's got one of the new fancy chromecasts with google tv built in. However, when casting sp...

Regular

Plan Premium Country USA Device Sony Bravia XR A80J Operating System Android TV (Android 10)   My Question or Issue I just got a brand new OLED from sony and I love it, it's got one of...

Grekberg

Visitor

4806 Views

13 replies

0 likes

Android
no audio
TV
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Superuser Contribution Audio stuttering when screen is off android 10 xiaomi

I'm using a Xiaomi Redmi 9C with Android 10. This happens when I'm playing music through WiFi, data or through downloads. Whenever I turn off my screen the every minute or so the minute starts stuttering. This doesn't happen when it's playing in the ...

Visitor

I'm using a Xiaomi Redmi 9C with Android 10. This happens when I'm playing music through WiFi, data or through downloads. Whenever I turn off my screen the every minute or so the minute starts stutte...

Novy

Moderator

843 Views

1 replies

0 likes

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Superuser Contribution App repeatedly deleting downloaded music

Third time in as many months. Yes I have done a clean reinstall, twice. Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand. No I do not use automated maintenance software. Probably just gonna buy a be...

Gig Goer

Third time in as many months.  Yes I have done a clean reinstall, twice.  Yes I have correctly assigned my SD card as the caching device, ensuring that it is wiped beforehand.  No I do...

Ivan

Spotify Legend

514 Views

3 replies

0 likes

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Superuser Contribution Playback says started with seconds on clock at beginning of song which cuts off end (Samsung)

PlanPremiumCountryUKDevice Samsung Galaxy S20 with Samsung soundbar on Samsung connectOperating SystemAndroid 11 My Question or IssueRecently when playing through my s20 through Samsung connect to a Samsung hw-ms650 the song will begin with varying s...

Casual Listener

Plan Premium Country UK Device  Samsung Galaxy S20 with Samsung soundbar on Samsung connect Operating System Android 11   My Question or Issue Recently when playing through my s20...

Novy

Moderator

555 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Spotify "No Internet Connection Available" and Spotify Connect not working

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy Tab S6 Lite//Huawei Nova 3i//HP Pavilion 2 in 1Operating SystemAndroid 11//Android 9//Windows 10 My Question or IssueI recently updated to Android 11 on my device. Opened Spotify and despite having a ver...

Newbie

  Plan Premium Country Malaysia Device Samsung Galaxy Tab S6 Lite//Huawei Nova 3i//HP Pavilion 2 in 1 Operating System Android 11//Android 9//Windows 10   My Question or Issue I ...

Jeremy

Spotify Legend

471 Views

1 replies

1 likes

  • 471 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify App Saying Artist Playlist are Empty

PlanFreeCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Version 10 My Question or IssueThe Spotify App keeps saying every playlist is empty (see attached). Therfore the app is basically useless since I can't play any songs from it. Furthermo...

Casual Listener

Plan Free Country USA Device Samsung Galaxy S9 Operating System Android Version 10   My Question or Issue The Spotify App keeps saying every playlist is empty (see attached). Therfore ...

Eni

Moderator

591 Views

3 replies

0 likes

  • 591 Views
  • 3 replies
  • 0 likes