Announcements
The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.

Help Wizard

Step 1

NEXT STEP

Spotify asks for a software update

Spotify asks for a software update

Plan

Premium

Country

 Hungary

Device

Huawei P9 lite (2017)

Operating System

Android 7.0

 

My Question or Issue

 The app asks for a software update, despite my phone having Android 7.0, well above the minimum 4.1. The prompt appears daily, it's getting repetitive closing it each time. 

Screenshot_20180701-175418.png
Screenshot_20180701-175418.png
Reply
5 Replies

Hey @GMIKI96, welcome to the Community.

 

Hope you are having a great time!

 

Please read this thread as your issue has been resolved once.

 

Have a nice day 🙂

After clearing cache, uninstalling and reinstalling the app, the caption has appeared again. 

Screenshot_20180702-181239.png

Hey @GMIKI96,

 

Please could you try signing out and signing out and see what happens?

Have you tried tapping on that X?

 

Thank you!

A day passed, the warning popped up again, clicking X does close it, but after some time, it appears again

Screenshot_20180703-190851.png

I see.

Does it prevent you from using Spotify? 

 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random