Spotify closes after a few seconds on kindle after opening

[Redrose199]

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. 

Plan

Free

Device

Kindle Fire

Operating System

5th Generation

[NC671]

This issue has been brought up almost a year ago and you guys refuse to fix it or provide real solutions. Everyone has tried your steps and provides feedback but we get the same responses. It's pretty obvious how important this issue is to you guys.

[rbrenelli]

I agree with your frustration, the last moderator who replied, Ivelina, didn't even bother to look at the thread history to see that I was not new to this thread. They wrote "welcome to the thread" and even asked me to provide information I had already provided Which I did, again. When just glancing to the previous pages one would see the history of the interactions, would see that I was brought to this thread by another moderator who merged my previous post and would see that the issue has been persistent.

The way Spotify deals with users bringing issues makes us reliant on these moderators, who I assume are volunteers, to escalate our issue so that someone who can actually fix it even looks at it. As we stand we have no reason to believe this issue, which multiple different people, from different places and devices have had, and have been willing to share troubleshooting data, is ever going to land at the inbox of someone at Spotify who can actually do something to fix it. It is super frustrating.

[rbrenelli]

This is what I mean when I say I have been using this app less and less because of this bug. It makes using and listening to music just impossible. It is actually making me unhappy.

[Megearlene]

Nothing gets fixed here in this forum for this issue, you actually have to
contact support. They fixed it last month and then broke it again with the
new release because they aren't rolling it in to new updates. There have
been no Kindle os updates since the last time they fixed it so they just
aren't rolling the Kindle fix into the release.

I really like the app but if I can't use it because they break it with
every software release, what's the point in paying for premium when you can
only use it about one week out of the month?

[abonamico]

the problem is sitll there, spotify doesnt work on my fire tablet, very disappointing 

[Firsdom]

My 7th gen Fire HD wokrs maybe 0ne update out of 5 (in spite of repeatedly trying all the above "fixes") in the last 18 months - my wife's 11th gen - no problems at all in this.

Very disappointing, and led to me reuctantl;y butong an iPad!!

[DJones50]

I also have a Kindle Fire 7 (7th generation). I'm a Spotify premium member and first posted on this thread about 6 months ago. Still having issues which you won't be surprised. Like the above poster, a very few updates work partially but the rest don't work. Against my better judgment, I recently updated it from a version that was partially working and now it won't work at all... 

[Megearlene]

I have an open ticket with support for a month now. Keep getting the same run around, "they're working on it" "no ETA" . One of the more recent comments was that they are waiting for more reports of the issue to investigate further so there is no point in raising the issue here, you need to open a ticket with support or they're not going to do anything apparently. If you have this issue please raise an issue with support directly rather than here in the community. 

[cl0udysk13s]

Plan

Free

Country

USA

Device

Amazon Fire Tablet 10

Operating System

Fire OS

My Question or Issue

i tried uninstalling it, i tried clearing data, neither of them worked, i just can't open spotify without it crashing immediately. i couldn't find it on the amazon appstore until i tapped "open the app" on the website and it opened the spotify download in the appstore. this is incredibly frustrating. how do i fix this? i just want to listen to some music 😕

[Megearlene]

I have an open ticket with support on this and it has been open for over a month. Anyone wanting this resolved also needs to open a support ticket as they told me they are waiting for more examples of the issue. Nothing will be resolved for this here in the support community. You have to contact support. 

[Vasil]

Hey folks!

Could you let us know if there've been any changes with the app behaviour on your end after the last recent updates?
Many thanks in advance!

[Veegee]

No change, exactly the same: the app just closes down. I've reinstalled for
the umpteenth time, but it just does the same thing. I don't know what you
did - it worked fine for years. I miss it 😭😭

[Megearlene]

No new changes. The app still does not work. This is the second month that
I am not able to use the paid service on my Kindle. The support team has
stopped responding to my emails when I ask for updates..

[flynnt1953]

The App is working OK, except it doesn't seem possible to update manually
on Kindle fire as Amazon don't have the App in their App store (Is this
going to be a new thread).