Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
I have a Galaxy S7 with Android 6.0.1 and Spotify version 188.8.131.522.
Like the title says, "previous, pause/play, next" functionality as well as the album art are all missing from the notification bar on both home and lock screens. All Spotify notifications are gone other than when it's syncing music to a playlist.There's no indication that Spotify is even playing in the background other than the actual music.
I've made sure that notifications are allowed, I've uninstalled and reinstalled the app and the problem went away for about a week. I need a permanent fix.
Solved! Go to Solution.
Same problems here on HTC 10. Android 6.0.1, no root or any other mods.
Last version of Spotify (184.108.40.2066) is extremely buggy:
- notification bar control suddenly dissapears all the time
- next/last song buttons on lock screen widget does not work
- bluetooth control doesn't work
- continues to play music when unplugging headphones or closing bluetooth connection
- when playing over bluetooth the music continues even if you answer the phone!
What have you done? I'm used to a buggy Spotify app, but this version is just horrible.
Like many I reverted back to the 6.2 apk which I've been using for a few weeks.
I noticed play had a new official Spotify update as of today 6.9.0-1212 (9th Nov) and I updated to it and rebooted the phone.
I took the plunge and updated to it. So far so good. Notification, lockscreen notification, bluetooth, music playing through phone speaker after headphone unplug etc all seem to be working for me. About time.
Don't shoot the messenger guys if it doesn't work for you. I've given it a real hammering over the last few hours and no issues at all.
I'm on Nexus 5x. Android 7.0 and using in the UK.
How is the marked SOLVED?
There is still a problem with the latest version of the app and the only fix is to roll back? Really?
This needs to be fixed properly.
if you are experiencing these symptoms:
-music keeps playing after headphones or bluetooth are disconnected
-lock screen controls are gone while notifications are enabled
-have problems with external controls not functioning or launching while spotify is running(smartwatches and the like. mine would show album art but the controls and library features did nothing)
disable or uninstall battery-saver applications. Battery managers can interfere with programs like spotify running in the background. I would recommend uninstalling any battery managing programs or adding an exception so that they allow spotify to do its thing.
ALSO: the above seemed to fix my issue at first however the problem for me was conflicting music apps. Eventhough I had my phone set to not use google play music (installed be default on the nexus 6p) it is what caused the notification/interface issue I was having. After uninstalling google play music I have had no problems for months.
PS android nougat dose feature causes the same problems, but it is easy to add exception for spotify(this is a battery manager).
If you have a conflicting default music app this will not work. I had to uninstall google play music to fix notifications.
I recently had this problem and solved it by renaming my playlist. Yes it sounds so stupid but my playlist name was “Car Ride 🚗🎼” it had emojis in it.. after changing the name and removing the emojis my playlist is working like normal. My album art came back, I can now pause and play from outside the app, everything is working fine. Hope this helps for someone
Hey so before you try going down to a different version, make sure to go your phone is allowing the notifications to go through.
----> Find Spotify
-------> Scroll down and find Notifications
And make sure you it turned on.
It worked for me and the Spotify controller appeared back in the Notification bar for me.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…