Spotify crashes the phone

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Spotify crashes the phone

nicnang
Casual Listener

 

Plan

Premium

Country

UK

Device

Samsung s8

Operating System

Android P

 

My Question or Issue

After the new update, the app doesn't launch and was stuck at the loading screen with the spotify logo. Thereafter, I tried closing the app and it bricks my phone up, have to hard reset. Tried to restart my phone and reinstall the app with a clean installation, spotify able to launch but after logging in the same issue goes with nothing loading and it freezes the phone up. 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Spotify crashes the phone

Jemi
Spotify Legend

Hey @nicnang, help's here. 

 

Let's try a couple of things:

 

  • Try an alternative internet connection
  • Reinstall the app with these steps
  • Restart the device
  • Try another device and see if the same thing happens
  • Make sure your OS is up-to-date
  • Make sure your device has enough storage space (1 GB minimum)

Let us know how it goes :)

 

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf
2 Replies
Solution!

Re: Spotify crashes the phone

Jemi
Spotify Legend

Hey @nicnang, help's here. 

 

Let's try a couple of things:

 

  • Try an alternative internet connection
  • Reinstall the app with these steps
  • Restart the device
  • Try another device and see if the same thing happens
  • Make sure your OS is up-to-date
  • Make sure your device has enough storage space (1 GB minimum)

Let us know how it goes :)

 

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf

Re: Spotify crashes the phone

nicnang
Casual Listener

Hey that all works now! thanks for the help:)

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