Spotify crashes the phone

[nicnang]

Plan

Premium

Country

UK

Device

Samsung s8

Operating System

Android P

My Question or Issue

After the new update, the app doesn't launch and was stuck at the loading screen with the spotify logo. Thereafter, I tried closing the app and it bricks my phone up, have to hard reset. Tried to restart my phone and reinstall the app with a clean installation, spotify able to launch but after logging in the same issue goes with nothing loading and it freezes the phone up. 

[Jemi · Accepted solution]

Hey @nicnang, help's here. 

Let's try a couple of things:

• Try an alternative internet connection
• Reinstall the app with these steps
• Restart the device
• Try another device and see if the same thing happens
• Make sure your OS is up-to-date
• Make sure your device has enough storage space (1 GB minimum)

Let us know how it goes 🙂

[nicnang]

Hey that all works now! thanks for the help:)