Spotify is a black screen

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Spotify is a black screen

osaka
Regular
I use samsung galaxy note 3. When I turn Spotify on, the screen turn black with just one button (hamburger in top left corner). Clicking doesn't change anything. After a few minutes "spotify" writing appears next to the button, but it doesn't really change anything. I tried to uninstall and install the app again this saturday and it worked. I could have listen to music. But today it's not working again.
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Re: Spotify is a black screen

Daniel
Community Legend
Can you try a clean install again using the guide in my signature and see if after uninstall the app the folders mentioned remain on your card?

Sometimes these aren't removed by a straight uninstall so need to be removed manually.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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Re: Spotify is a black screen

Daniel
Community Legend
Can you try a clean install again using the guide in my signature and see if after uninstall the app the folders mentioned remain on your card?

Sometimes these aren't removed by a straight uninstall so need to be removed manually.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

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Re: Spotify is a black screen

osaka
Regular

Hi,

 

Thanks for the tip - it worked, but...

Yesterday I had to do it again. I hope it'll get fixed, because it's really annoying.

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