Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify shuts itself down

Spotify shuts itself down

After new update, Spotify completely shuts itself down when my phone (Galaxy Note 3) connects to the Internet.  

Reply
1 Reply

Hi! Sorry to hear you're having issues enjoying your music.

 

Have you tried uninstalling and reinstalling the app? Sometimes that can be all that you need to make the app run smoothly again. Is it only your home internet connection that seems to be causing the issues? You might also want to consider trying connecting to a different network and reinstalling the app.

 

You might be able to find some other helpful information about why your app isn't running the way it's supposed to in this FAQ! Consider checking up with @SpotifyStatus on Twitter for regular updates as well!

 

Hope I was able to help!!

Suggested posts