SpotifyConnect - does not play anymore

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SpotifyConnect - does not play anymore

robilamm61

Scenario:

  • SpotifyConnect icon: active (gray)
  • Speaker devices: Visible
  • Click to the device name, to select the speaker. Some seconds in which the icon become green (without sound), then return gray.
  • With two different speaker (A1 / A4 Pioneer with the right firmware).
  • From Blackberry and Tablet too (both latest android version)
  • Devices wiped and reinstalled (both).
  • Spotify reinstalled.
  • Network ok (Airplay and DLNA work both fine)
  • Spotify Cache deleted
  • Spotify Premium (from July 2013)
  • Always used SpotifyConnect in this configuration.

Someone can help me ?

 

THNX

Robi

Rob

Smooth Jazz Lover
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robilamm61

Latest Update:

Well, without actions magically now all work fine also on my network.

Final diagnostic response: if a Spotify problem bring up without a valid reason, please wait and keep calm: it will leave out during your sleeping activities 🙂

Thanks to all for the kindly support 🙂
Rob

Smooth Jazz Lover

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28 Replies

Joe

@robilamm61 Have you tried the Microsoft approach of disconnecting the speaker from the power for a minute then plugging it back in?

robilamm61

Yes, my mobile still show the devices.

No, any error: only change from gray to green for a bit time, then reverse in gray.

I have a big amount of free space on "on-board" and "microds" memories. (9GB/20GB)

 

Sorry, the question was not for me 🙂

Rob

Smooth Jazz Lover

robilamm61

Yes, I tried.

On one speaker (Pioneer A1) I reinstalled the network from start 🙂

Rob

Smooth Jazz Lover

Joe

Have you tried getting in touch with Pioneer's support? You could also try the Spotify helpdesk to see if they have any ideas.

robilamm61

I think Pioneer was not involved in the process, because the problem is starting from this version (0.7.8.566).

I can try the Spotify helpdesk.

thanks

Rob

Smooth Jazz Lover

Joe

Hmmm.........I have exactly the same setup as you and same spotify version - listening through the speaker right now. Please let me know the outcome 🙂

robilamm61

I also thought that the trouble can be wired to my Spotify Premium profile (on the remote server) ... I am a bit confused .... I will let you updated 🙂

Rob

Smooth Jazz Lover

Peter__
You mentioned BlackBerry running android app guessing that is sideloaded?

What type of tablet is it?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

robilamm61
Yes, blackberry 10 now fully support the apk.
The tablet is no Brand, but the spotify connet has work fine from long time ago.
I downgraded spotify but nothing to do.
I suspect the problem is on my profile, don't ask me what or where.... but this is the matter.... I am confused
Rob

Smooth Jazz Lover

Peter__
Definitely something weird going on, but I suspect it is more likely to be an issue with the speaker than your Spotify account (if you can see the speaker).

Never tried with my one, is it possible to reinstall reset the speaker and then reconnect it to your WiFi?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

robilamm61
I have two kind of speakers, the first one is Pioneer A1, the second is A4. Both are usable with DLNA and Airplay. Both were reconfigured and fully set up for fresh. The network is working, but spotifyConnect want not work.
Rob

Smooth Jazz Lover

Peter__
Weird, let me ask the Spotify guys see if they have any ideas.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

robilamm61
Thanks a lot, It is very frustrating this situation. All is ok, but nothing work 🙂
Rob

Smooth Jazz Lover

Peter__
Do you have uPnP enabled in your router settings? It is very weird that it is effecting multiple speakers which may point to a Connection issue.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

robilamm61

As added info, today I opened a ticket to the helpdesk, they has unregistered my devices. Then I synchronized from start my local playlists. Without success 😞

Rob

Smooth Jazz Lover

robilamm61
My router has not this feature. In this moment I am playing on my Pioneer A1 speaker via BlackBerry Upnp player without problems....
Rob

Smooth Jazz Lover

robilamm61

I attached three pictures to show the matter:

1) The Speaker is visible and selectable

2) When I tap on the name, The icon become (temporary) green

3) The icon come back gray after few seconds, no sound on speaker. No sound also in the device, I need to tap on Q10 to hear music from the device. Speakers are not usable (I have two speaker, in the pictures only the first one is ON).

 

I downgraded Spotify to the previous version: No success 😞

Desperate Spotify user.

 

 

Rob

Smooth Jazz Lover
1.png
2.png
3.png

Peter__
Does the light on the front of the speaker ever turn green?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

robilamm61

No, the front light of the speaker remain red.

The strange behaviour is that I can play with DLNA / UPnp client from the same device (in this case the light become green, and blue when I use the Airplay).

 

So seems related to a SpotifyConnect-protocol issue.

 

Rob

Smooth Jazz Lover

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