Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Startup problems- Android

Startup problems- Android

Hi, I am having problems gettin Spotify opened in my Android, the screen turns black for a few seconds and the app suddenly shuts down, I can`t even reach the log in section. I have recently restored the system, and formated the SD card. 

-Moto G Plus

-Android 6.0.1


I have also sent an emal to the Spotify support inbox, I am a premium user and I would really like to have this solved as I use this app all day long.

3 Replies

Hello, i'm having the same problem! My phone is a moto g3; we need a solution please...

Hi same problem. Restored Moto 3g. App crashes while opening. Tried uninstalling, reinstalling, restarting.


Any ideas?







Just found my solution elsewhere in here.

I ejected SD card via Settings -  storage - eject (top right menu)


Opened app fine. 

Reloaded SD card


Now working fine.

Suggested posts