Trouble connecting to Facebook

[Lisa230]

Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I registered and signed up using Facebook ( that spotify account should have been cancelled) and I am now signed in using a username, does this mean I cannot sign into Facebook now? And why is it saying I have another account? I hope this makes some sense to you Many thanks in advance.

[jean3601]

Hello @

You can use this tutorial to assist you in solving your problem 🙂

https://community.spotify.com/t5/Newcomers-and-Contribution/Tutorial-How-to-Disconnect-Spotify-from-...

You need to delete your old account (the one created with Facebook) to be able to link it to the new account 🙂

I hope this helped! 🙂

[Lisa230]

Sorry for the delay, I have only just seen this message thanks ever so much I have tried logging in to my old Facebook account with spotify (it had the option to go premium which it used to be until I got my new account which I used to sing in using my emails address etc without Facebook) but i still can't work out how to delete that account permanently only have a mobile and no computer either x

[jean3601 · Accepted solution]

Hello @Lisa230

i appologise for the lengthy time it took me to comeback to you, ive been very busy lately 😞

i suggest you contact spotify support to assit you with your issue 🙂 

you can do that here:

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂