Trouble with the latest release? Let us know.

Goodman · 2012-06-21

Something not working with the Spotify app after a new release? Please give us your feedback!

There are two parts to identifying, solving and forwarding issues.

Please follow the below troubleshooting steps to see if you can resolve the issue on your own
If troubleshooting doesn't solve your issue, please use the template below to give us your feedback.

Troubleshooting steps

Open Settings and start Application Manager
Look for Spotify and tap it
(FYI, this will remove all downloaded Spotify data from your phone)
Press "Clear Data"
Uninstall the Spotify app
IMPORTANT: Completely turn off your phone, then turn it back on again
Open up Google's Play Store, locate Spotify and install it again
Start Spotify, log in and have a look if your issue was resolved
If the issue remains:
Use the search function (top right) to see if anyone has recently reported anything similar to your issue.
If you find that your issue has already been reported, please go to that topic and reply that you are experiencing it as well.
If you did not find a similar topic, continue to step 11
There's a template below; please copy/paste that into a new reply in this thread and add as much info as possible.

=== START OF TEMPLATE ===

Description

Replace this with a short (max two lines) description of the issue you're experiencing.

A more detailed description, using numbered steps

1. First I did this

2. Then I did that

3. I also did this

Did you restart your phone at step 5?

Y/N

What I expected to happen

This is what I expected to happen

What actually happened

This is what happened instead.

My phone

Eg. Galaxy Nexus, ICS 4.04, etc.

My provider and country

Eg. AT&T, US; or Telia, Sweden

My username

To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview and copy/paste the number.

NB: Attach screenshots if possible.

=== END OF TEMPLATE ===

Community Ergo Sum

usererror · 2012-07-24

I have similar issue as rugby addict, is there a fix and if not why aren't you reimbursing my money?

usererror · 2012-07-24

Same problem as Rugbyaddict, is there a fix? And if not why won't spotify reimburse me my money!

shakey503 · 2012-07-24

I'm experiencing this exact same problem. Did you find a solution?

NielsD · 2012-07-24

Spotify on Transformer Prime (latest update)

Tablet experience bad:

- Offline playlists: spotify will go offline if you want to download a playlist (known issue for long time but spotify refuses to solve this in reasonable time)

- No landscape view for tablet

- Spontaneous autopause. It doesn't crash but you have to force kill the task Spotify.

- Usability for editing playlists is bad on tablet, at least it should be better than for phone, because there is more room on the screen for editing purposes.

Only positive: Since last update less crashes.

absentis · 2012-07-25

@absentis wrote:

Description

Since the release of the new Spotify client I've seen the data usuage of the app sky rocket. A 30 min listen while walking to work seems to use up 3+ MB. This is without streaming any content, all pre downloaded. I do have Last.Fm Scrobbling enabled, but this was also running on the last version. 3MB isn't a lot to use but when you consider that some people are capped at 500MB use per month then it becomes significant use. With my current cap I'd only be able to listen to Spotify for 5 hours or so.

A more detailed description, using numbered steps

1. I leave house and disconnect from WIFI

2. Have Last.Fm Scrobbling on

3. Listen to downloaded playlist

3. Notice that 30 min listen generates about 3MB of data usage

What I expected to happen

300k of data usuage to have occured, not 3MB.

What actually happened

Not sure as not had a chance to run wireshark to see what all the data usage is. Will try without Scrobbling enabled.

My phone

Samsumg Galaxy S2

My provider and country

O2

My username

carlosroman101

Did some more testing and can officially say it has nothing to do with Scrobbler. Here is an updated detailed description:

A more detailed description, using numbered steps

I unsync all my playlists
Turn off Scrobbling
Sign out
Uninstall the application
Delete any files left behind by Spotify
Install Spotify
Sync a playlist or two via WIFI
Leave house and range of WIFI
Walk for 45 minutes
Look at data usauge and see 9MB over 3G has been used by a clean Spotify install and no Scrobbler

rushadee · 2012-07-29

Description

Spotify Android app isn't getting detected on PC, therefore, I can't sync local files.

A more detailed description, using numbered steps

1. reinstalled spotify on Droid

2. reinstalled spotify on PC

3. connected both to wi-fi

4. facepalm

5. retry steps 1-3.

6. headdesk

Did you restart your phone at step 5?

Yes

What I expected to happen

Spotify on PC to detect my phone and give me the option of syncing with it.

What actually happened

PC client shows no connected device. After multiple attempts, PC client still shows nothing. Silently cursed this problem and gave up.

My phone

Galaxy Note ICS 4.03

My provider and country

Phone from Indonesia, Provider from 3 Australia

My username

1237206606

viralelements · 2012-07-29

Description

Spotify Android app isn't getting detected on PC, therefore, I can't sync local files.

A more detailed description, using numbered steps

1. reinstalled spotify on Droid

2. reinstalled spotify on PC

3. connected both to wi-fi

4. retry steps 1-3 another 8 times - and no, i'm not joking!

5. give up

Did you restart your phone at step 5?

Yes

What I expected to happen

Spotify on PC to detect my phone and give me the option of syncing with it.

What actually happened

PC client shows no connected device. After multiple attempts, PC client still shows nothing.

My phone

Galaxy SIII ICS 4.0.4

My provider and country

O2, UK

My username

no

viralelements · 2012-07-29

Description

Trawled through multiple support blogs and found very little feedback from the company

A more detailed description, using numbered steps

Buy a spotify subscription, so I can listen to music on my phone, while underground on a train
Enjoy spotify, as all of it works so great
Recommend to friends
Install upgrades on phone and PC
Unable to see mobile device on PC
Cannot sync local playlists anymore
Downloaded playlists get "forgotten" after about 24 hours
Re-download 8GB of music, just to have it forgotten again
Still continue to pay for spotify - get upset at throwing money and time away
Log issues on formally "supported" forums
Get no answer from spotify - WHATSOEVER!!!
Give company the nickname "Stopify"
Find it ammusing that it sounds like "stop-hifi" and "stop-wifi" (based on my current problems)
Give the hell up
Feel like a stupid git for ever recommending stopify
Unsubscribe
Spread the word about competitor products that actually work as advertised
Enjoy the fact that I now have a working product again!

Did you restart your phone?

Yes. Multiple times - seriously!? You're going to ask me if I restarted my phone?

What I expected to happen

To have the product continue to work. To NOT through money after a broken product. To have SOME feedback and not the usual "uh, well, it's not an exact science" speech.

What actually happened

Not a g--d-mn thing - nothing - loads of upgrades and restarts and payments later - nothing changes

My phone

Samsung Galaxy S. Samsung Galaxy S2. Samsung Galaxy S3. (yeah, I tried all three - SAME PROBLEMS!)

My provider and country

O2, UK

My username

Why bother!? nothing will be fixed...

skarloeysong · 2012-07-29

Is there any way that you guys could set the Play version to the last stable release while you fix these obvious and gaping holes in this trainwreck of a new app? I fully understand that lots of time and effort went in to the new release, but I can honestly say that at times it has the functionality of gravel. This is easily the worst 'professional' app on the market, meaning that you've even managed to top facebook in the useless cr-app awards. Please just revert until you've included all of the old features and fixed the swaithe of errors, bugs and generally crap bits.

scupperplug · 2012-07-30

Just download the old version here...

https://www.dropbox.com/s/6z3gsfu49wdxxa1/41200180.apk

copy the file to your phone then open it via Astro file manager.

Back in business until they get thier Sh*t together

S

miles_t · 2012-07-30

Brilliant!! Sums up how I feel, 3 year subscriber and a product that no longer works,

usererror · 2012-07-30

Worked great!!!!

Much appreciated!

JosiahBradley · 2012-07-30

Quote for the truth. This is why Spotify has an "F" on the BBB website. They can not support their product and LIE to customers. The email team emailed me telling me the feature I wanted to use was not supported for android, DESPITE the FACT it shows on the MARKERTPLACE! LIES and more LIES, GOODBYE!

Goodman · 2012-07-31

It's getting very hard to see, in this one thread, who's replying to whom and whose issue has been resolved and whose hasn't.

I want to try something else, to see if I can make it easier for us to identify specific issues and easier for you to report your issue in a more visible place.

To this end I've created a new troubleshooting topic at the top of this forum, with clearer guidelines and more details.

Short version:

One topic per specific issue, making it easier to for everyone who has the same issue to report in the same, one topic. This also makes it easier for us to gauge severity and escalate issues.

Community Ergo Sum

Help categories

Account & Payment

Using Spotify

Listen Everywhere