Trouble with the latest release? Let us know.

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1 person liked this

Trouble with the latest release? Let us know.

Community Manager
Community Manager

Something not working with the Spotify app after a new release? Please give us your feedback!

 

There are two parts to identifying, solving and forwarding issues.

 

  1. Please follow the below troubleshooting steps to see if you can resolve the issue on your own
  2. If troubleshooting doesn't solve your issue, please use the template below to give us your feedback.

 

Troubleshooting steps

  1. Open Settings and start Application Manager
  2. Look for Spotify and tap it
  3. (FYI, this will remove all downloaded Spotify data from your phone)
    Press "Clear Data"
  4. Uninstall the Spotify app
  5. IMPORTANT: Completely turn off your phone, then turn it back on again
  6. Open up Google's Play Store, locate Spotify and install it again
  7. Start Spotify, log in and have a look if your issue was resolved
    If the issue remains:
  8. Use the search function (top right) to see if anyone has recently reported anything similar to your issue.
  9. If you find that your issue has already been reported, please go to that topic and reply that you are experiencing it as well.
  10. If you did not find a similar topic, continue to step 11
  11. There's a template below; please copy/paste that into a new reply in this thread and add as much info as possible.

 === START OF TEMPLATE ===

 

Description

Replace this with a short (max two lines) description of the issue you're experiencing.

 

A more detailed description, using numbered steps

1. First I did this

2. Then I did that

3. I also did this

 

Did you restart your phone at step 5?

Y/N

 

What I expected to happen

This is what I expected to happen

 

What actually happened

This is what happened instead.

 

My phone

Eg. Galaxy Nexus, ICS 4.04, etc.

 

My provider and country

Eg. AT&T, US; or Telia, Sweden

 

My username

To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview and copy/paste the number.

 

NB: Attach screenshots if possible.

=== END OF TEMPLATE ===

Community Ergo Sum
153 Replies
5 people liked this

Re: Trouble with the latest release? Let us know.

shawnrudd
Music Fan

Description

The new app plays 1 and a half songs then the play queue gets wiped out and I'm left with a blank screen.  I have to tap the X in the upper left corner and start the playlist again.  Sometimes it will continue to play on the 3rd or 4th attempt.  But it happens again on the next playlist.

 

A more detailed description, using numbered steps

1. I uninstalled the Spotify app.

2. I wiped the data directory from the phone.

3. I reinstalled the app.

 

What I expected to happen

Play the playlist without crapping out after 1.5 songs.

 

What actually happened

Crapped out after playing 1.5 songs

 

My phone:

Motorola Electrify, Android 2.3.

 

My provider and country:

U.S. Cell, US

5 people liked this

Re: Trouble with the latest release? Let us know.

Kalliban
Music Fan

Description

The app seems to go onlineand offline at will and songs stop playing at random. Even the downloaded songs and even if the app is set to offline mode. 

 

A more detailed description, using numbered steps

1. I used the preview version, everything worked fine.

2. I uninstalled the preview version, cleaned data and even emptied my phones cache.

3. I installed the version from the play store.

 

AND

 

1. I bought a new phone

2. I installed the version from the play store

 

What I expected to happen

The songs should play continously, especially the downloaded playlists in offline mode.

 

What actually happened

The app goes online and offline at will and the songs stop playing. Even the downloaded playlists and no matter if I'm in offline mode or not. When it stops playing, my playlists dissapear from the list and reapperas after going back and forth.

 

My phone:

HTC Desire HD, and Samsung Galaxy S III

 

My provider and country:

Tele2, Sweden

 

PS. More info and confirmations from other people in this thread.

 

1 person liked this

Re: Trouble with the latest release? Let us know.

speedofdark8
Casual Listener

Description

Music will not resume playback after recieving a notification

 

A more detailed description, using numbered steps

1. Uninstall 

2. Reinstall

3. Clear data

 

What I expected to happen

Music to resume playback after getting texts/emails/etc.

 

What actually happened

Music pauses, notification sound plays, and then I have to manually enter spotify and hit play to resume

 

My phone:

Droid Razr Maxx 2.3.5

 

My provider and country:

Verizon, US

1 person liked this

Re: Trouble with the latest release? Let us know.

haricotransgeni
Newbie

Description

The music stops playing when my mobile phone goes on stand by even though my WIFI is active on a stand by status

 

A more detailed description, using numbered steps

I launch Spotify on a WiFi access.

I start playing a song that is not available offline

My screen turns off and the music is still playing

My phone turns off and the music stops playing - my WIFI is active even under a stand by status

When I reactive the phone, the music starts playing again

 

What I expected to happen

I expected the music to not stop playing.

 

What actually happened

The music stop playing.

 

My phone:

Galaxy Nexus, ICS 4.04

 

My provider and country:

Not Relevant here

 

My username:

haricotransgenic

 

2 people liked this

Re: Trouble with the latest release? Let us know.

whuijten
Regular

The latest Android app is exhibiting high 3G data usage (approx 50Mb per day) even when it isn't used at all and no streaming takes place.

Quite a number of  people have reported this issue in the following thread:

http://community.spotify.com/t5/Mobile-Android/Preview-beta-release-app-using-a-LOT-of-data-on-3G/td...

Re: Trouble with the latest release? Let us know.

licenced
Community Legend
Yay. Finally some developer (?) attention in the Android forum.

The step numbering is wrong at step 8 and 11 - need to point to the next step.

And the point about searching should be in bold 48pt :-) (even just scanning down the posts on the front page is enough most of the time)

Cheers!
----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence
1 person liked this

Re: Trouble with the latest release? Let us know.

jivy26
Casual Listener

Description

Unable to play any songs because they are all grayed out. I am online as well so this is very weird.

 

A more detailed description, using numbered steps

1. Cleared cache, uninstalled Spotify and rebooted then installed Spotify from market


What I expected to happen

Expected to listen to music

 

What actually happened

Every song is grayed out

 

My phone:

Galaxy S2 Skyrocket ICS 4.0.4

 

My provider and country:

AT&T

 

My username:

1226531402

5 people liked this

Re: Trouble with the latest release? Let us know.

christofofofof
Casual Listener

Description

Unable to download songs

 

A more detailed description, using numbered steps

1. Unable to download songs when online

2. Rebooted phone

3. Thrown phone at ground

4. Stanped up & down


What I expected to happen

Application to work

 

What actually happened

Application not working

 

My phone:

Galaxy S2 2.3.5 - Gingerbread.bukj3

 

My provider and country:

Vodafone, UK

 

My username:

christofofofof

10 people liked this

Re: Trouble with the latest release? Let us know.

Darkmoomin
Regular

Description

Playlists set to download, either don't download, or start to download then app 'forgets' that the list is downloaded

A more detailed description, using numbered steps

1. Followed troubleshooting above (meaning tracks are no longer being stored on SD card GRRR)

2. made sure there was space on internal memory

3. downloaded tracks again

4. downloaded several hundred track

5. looked back at phone, no downloaded playlists showing

6. started downloads again - didn't actually start downloading

7. closed app

8. reopened app - now it starts downloading

 

What I expected to happen

Playlists to download and stay downloaded so I can use the app away from a wifi connection!

 

What actually happened

lists start to download and then get forgotten (this has happened multiple times since the upgrade)

 

My phone:

Galaxy w

 

My provider and country:

o2 UK

 

My username: Darkmoomin

 

 

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