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Something not working with the Spotify app after a new release? Please give us your feedback!
There are two parts to identifying, solving and forwarding issues.
Troubleshooting steps
=== START OF TEMPLATE ===
Description
Replace this with a short (max two lines) description of the issue you're experiencing.
A more detailed description, using numbered steps
1. First I did this
2. Then I did that
3. I also did this
Did you restart your phone at step 5?
Y/N
What I expected to happen
This is what I expected to happen
What actually happened
This is what happened instead.
My phone
Eg. Galaxy Nexus, ICS 4.04, etc.
My provider and country
Eg. AT&T, US; or Telia, Sweden
My username
To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview and copy/paste the number.
NB: Attach screenshots if possible.
=== END OF TEMPLATE ===
Description
The new app randomly stops playing music. This happens regardless of whether the music is local or streamed, whether the app is in offline mode, whether I'm on Wifi or 4G (Cell data) and of quality. The playlist clears and has to be reloaded manually.
A more detailed description, using numbered steps
1. I factory reset my phone and erased the microSD card
2. I stopped notifications on the phone (during explicit testing for 30m)
3. I forced the phone to stay awake (during explicit testing for 30m)
What I expected to happen
Play music using playlist or otherwise in a consistent manner
What actually happened
Music has a chance to stop at random for absolutely no apparent reason, the playlist goes blank shortly thereafter and I have to manually queue the list back up again.
My phone:
Mytouch 4G Slide with Android 2.3.4; Acer Iconia A500 with Android 4.0.3
My provider and country:
T-Mobile, US
Description
Playback stops Partially through songs, sometimes the first song will play but then the second will stop. The little notification in the notification bar (spotify logo with Play icon) dissapears and then reappears.
A more detailed description, using numbered steps
1. Clear app data and cache through Settings>Application Manager
2. Uninstalled and Reinstalled and Restarted. Problem Persits
3. Repeated Steps 1 & 2. and Deleted entire Spotify folder from Phone's memory after uninstalling. Then continued with reinstall and restart.
Probelm Persits.
Did you restart your phone at step 5?
Y
What I expected to happen
Continuous playback of my playlists
What actually happened
Playbacks stops either in the first song or the second.
My phone
Motorolla Droid RAZR
My provider and country
Verizon Wireless
My username
subsynth
Description
Didn't sync any of my songs, played a song but kept stopping and playing, uninstalled spotify off phone and cant find it on my marketplace app.
A more detailed description, using numbered steps
1. played a song and it kept stop playing.
2. unistall spotify couldnt find it on the android marketplace anymore.
3.posted on android thread seeing if anyone has same problem.
Did you restart your phone at step 5?
Yes
What I expected to happen
spotify wil appear on marketplace
What actually happened
just other things similar to spotify appeared.
My phone
htc g1.
My provider and country
UK t-mobile.
My username
naomisianstratford
There are no official responses to any of these posts?
This is insane, why am I paying a monthly fee for an app that doesn't work? Why on earth would you release an app that is universally buggy? None of my friends that updated the app have been able to get it to work properly.
welcome to the spotify android community -- you'll learn, my friend.
Description
- Spotify usually plays one song (downloaded or streamed) and half way through the next song the music stops, and a few seconds later it sends you back to the main menu.
- Spotify freezes when logging in on occasions
- App regularly crashes
- All the above were NOT issues on the preview version
A more detailed description, using numbered steps
1. Reset phone to factory default. Cleared the SD card
2. Removed phone battery, waited 30 secs. Restart phone
3. Install spotify from marketplace
4. Log in (sometimes freezes)
5. Issues as above
What I expected to happen
To log in smoothly, and songs to play continuously. No app crashes.
What actually happened
Songs stop playing, as described above
My phone
HTC Desire
My provider and country
T-Mobile England
My username
ric_foster
I'm a Premium subcriber and love listening to Spotify in the car on my Sprint EVO 4G LTE. However, I've been having the problem where the music will play ok for a song or two and then will start stopping/pausing constantly. Like, every two or three seconds there will be a one second or longer pause in the song. Sometimes "waking up" the phone by turning on the screen will start the music playing again. Sometimes not. Sometimes I can get it to work by tapping a new song, sometimes not. It's frustrating enough (and dangerous to have to be constantly distracted by my phone not playing music) that I'm considering canceling my premium service and switching to Pandora.
Description
Music seems to be muted and when downloading a track, it never gets beyond 0% on an 80meg DL fibre optic internet connection (strong wi-fi signal, other downloads work fine).
A more detailed description, using numbered steps
NB1: Have checked and no, the phone is *NOT* muted / sound turned down etc. Other programs produce sound fine.
NB2: Have tried a reinstal and it did not resolve the issue.
NB3: Have not recently installed any new apps, but can't rule out an update to another program that might be causing a conflict of some kind.
What I expected to happen
I would think this would be self-explanatory
What actually happened
See above
My phone
Samsung Galaxy Nexus
My provider and country
O2, UK
My username
Starblaiz
I'm seeing similar behavior with playback randomly stopping. This did not happen with the preview version.
My phone:
Galaxy Nexus (GSM) with (stock) Android 4.0.4
It has been mentioned before, but as this is a major bug, I'll post it again:
Description
Playback always stops during the first song of the play queue. Only solution is to go back and start playback of the song again.
A more detailed description, using numbered steps
1. I start playback of a song (online/offline, playlist/no playlist - doesn't matter)
2. During the song playback will suddenly be cut off, the notification in the notification bar dissapears and then reappears. Pressing the play button has no effect. The now playing screen turns black and the album art disappears. It still shows the song in the notification bar, but pressing it just gives me the black now playing screen again.
3. Only solution is to start playback of the song again (from the beginning). Then it usually works until I play a song from another playlist.
Did you restart your phone at step 5?
Yes
What I expected to happen
Normal playback without interruption
What actually happened
What I described above happens every time I start a song. It is really annoying - I guess I'll have to cancel my subscription again, until this gets fixed. Didn't have this problem with the preview version.
My phone
HTC Desire 2.3.7 and HP Touchpad 4.0.4
My provider and country
O2 Germany
My username
Same as my community user name here.
Description
Playlist shows as gownloading but sits at 0% complete.
A more detailed description, using numbered steps
1. Followed troubleshooting above
2. plenty of memory available
3. tried downloading again after following trouble shooting advice. Still no change. Songs are greyed out and unavailable.
4. nothing available
5. no downloaded playlists showing
6. started downloads again - didn't actually start downloading
7. closed app
8. uninstalled, powered off phone and tried again but still just shows greyed out list.
What I expected to happen
Playlists to download would be nice. I use this application solely after discovering it.Having to use pandora when I am laying out by the pool or just everday things like driving in my car would be nice. It used to play before the upgrade (granted it continually crashed)
What actually happened
shows it is downloading but stays at 0%...
My phone:
HTC Thunderbolt
My provider and country:
Verizon 4G, United States
My username: Maria Howard
Having to use Pandora instead of Spotify while doing everday things is frustrating**
Description
I can no longer shuffle all the songs in my library.
A more detailed description, using numbered steps
1. Since the recent update to the app, I can no longer choose "Library" from among my playlists.
Did you restart your phone at step 5?
Y
What I expected to happen
I expected library to remain listed before my playlists.
What actually happened
"Library" was removed.
My phone
HTC One S
My provider and country
T-Mo, USA
My username
sqth
Having two issues.
1\ It will never hold downloaded playlists. download then exit app go back in later and they have dissapeared WTF?? Happens constantly.
2\ Stutters on playback, randomly but enough to be a right pain.
I have been using Spotify mobile for 3 years as a subscriber and this has to be the least stable version. No good looking good if it aint gonna work. I'm going to look for alternatives as there has to be a better alternative than paying for a non working service.
Description
Replace this with a short (max two lines) description of the issue you're experiencing.
Archos 80 G9, using Spotify version 0.5.1.15.g81977995. Nothing I stream goes into cache but "USB storage data" instead and stays there until I uninstall Spotify. 1 minute of listening = 1 MB more space with no option to clear the data.
A more detailed description, using numbered steps
1. I noticed Spotify was taking 150 MB from my hdd, so I realized that everything I listen somehow "stays" in my hdd.
2. Then I purged everything but couldn´t purge that "USB storage data" for Spotify. So I uninstalled Spotify and the problem was gone. After a new install it started to happen again.
3. I also did a "Reset media storage" which deleted all my music/ videos and photos. This also cleared Spotify´s "USB storage data" but now it started to fill up again as I was using Spotify.
Did you restart your phone at step 5?
Yes.
What I expected to happen
Everything I stream would go into the cache and delete itself at some point or I could clear the cache by myself.
What actually happened
Nothing still goes to cache but "USB storage data" instead and stays there until forever.
My phone
Tablet: Archos 80 G9
My provider and country
Saunalahti, Finland.
My username
sikapuu88
Description
Music stops playing after a couple of tracks online or offline
A more detailed description, using numbered steps
1. Any type of song playing will suddendly stop playing. Even in offline mode.
2. When Spotify stops playing, the icon will briefly disappear, then return. (crashes and reloads?)
3. once returned, the playback is either in pause mode showing xx minutes of the whole song, OR then the song window is empty, the length of the track is 0:01 and it is in pause mode
4. Reinstalled, wiped the data.
5. still happens...
Did you restart your phone at step 5?
Y
What I expected to happen
To play normally
What actually happened
Often if not always it stops playing. Sometimes unplugged from charger it may play for half-an-hour, but if you search for songs it will ALWAYS stop playing sooner or later.
My phone
Samsung Galaxy note, ICS
My provider and country
Elisa, Finland
My username
Wibin
Description
Spotify consumes 99% of battery after disconnect from charger without being used. A separate or interconnected problem to the problem mentioned above, ie. music stops playing. Only happens sometimes. Spotify widget in use.
A more detailed description, using numbered steps
1. spotify malfunctions
2. drains battery
3. reinstall/wipe
4. still doesn't work
Did you restart your phone at step 5?
Y
What I expected to happen
To not waste my battery
What actually happened
Drains battery without it even playing
My phone
Samsung Galaxy note, ICS
My provider and country
Elisa, Finland
My username
Wibin
Yeah, same problem over here.
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