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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 625 Views
  • 0 replies
  • 4 likes

Solved!! Some Offline issues

I have read a few treads I could not find any who describes my problem exactly so I'll try a new one and see if anyone has an answer. 1. To start with some songs does not show in synced playlists, the Spotify App just says Loading... on them and noth...

Screenshot_2012-06-01-11-17-18.png Screenshot_2012-06-01-11-18-06.png Screenshot_2012-06-01-11-18-12.png
  • Music Fan
  • I have read a few treads I could not find any who describes my problem exactly  so I'll try a new one and see if anyone has an answer.   1. To start with some songs does not show in syn...
  • Sam
  • Spotify
  • 1002 Views
  • 4 replies
  • 0 likes
  • 1002 Views
  • 4 replies
  • 0 likes

Solved!! Cannot login on Samsung Galaxy SIII

Just got the new Samsung Galaxy SIII. When logging in I keep get the pop up warning on useage of internet and related cost. When clicking on ok, message keeps popping up, and preventing me from logging in.

  • Casual Listener
  • Just got the new Samsung Galaxy SIII. When logging in I keep get the pop up warning on useage of internet and related cost. When clicking on ok, message keeps popping up, and preventing me from loggi...
  • davidtoube
  • Regular
  • 1241 Views
  • 5 replies
  • 0 likes
  • 1241 Views
  • 5 replies
  • 0 likes

Spotify dont work on my HTC Sensation - Android version 4.0.3

Hi, I just got a new phone, HTC Sesation, i got the Android version 4.0.3 and Spotify don't work for me. The issue is that when i try to start the program it just get black and just close the program. The black screen is there for like 1 sec. Can som...

  • Casual Listener
  • Hi,   I just got a new phone, HTC Sesation, i got the Android version 4.0.3 and Spotify don't work for me.   The issue is that when i try to start the program it just get black and ...
  • lsk1998
  • Casual Listener
  • 1459 Views
  • 2 replies
  • 0 likes
  • 1459 Views
  • 2 replies
  • 0 likes

Solved!! Playlists I created appearing as created 'by In'

So essentially my playlists, those I have created, appear on my Android phone (not the case on my PC) as belonging to another user, 'In'. Just 'In'. https://www.dropbox.com/s/evcnfqjtan6orbg/2012-06-03%2016.23.17.png Anybody else getting this? Is the...

  • Newbie
  • So essentially my playlists, those I have created, appear on my Android phone (not the case on my PC) as belonging to another user, 'In'. Just 'In'.   https://www.dropbox.com/s/evcnfqjtan6...
  • David
  • Spotify Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

3g mode and unlimited spotify

My Sprint Evo phone has 3g so if i bought spotify unlimited would i be able to listen to my playlists wherever i have 3g or do i still have to have internet connection?

  • Newbie
  • My Sprint Evo phone has 3g so if i bought spotify unlimited would i be able to listen to my playlists wherever i have 3g or do i still have to have internet connection?
  • licenced
  • Community Legend
  • 843 Views
  • 1 replies
  • 0 likes
  • 843 Views
  • 1 replies
  • 0 likes

Solved!! Closing after 3 seconds

Dose anyone have a solution as to how I can get my spottily app to not close after 3 seconds, it keeps logging me out and staying offline when it eventually goes online it shuts down. Anyone have a solution or have the same problem

  • Regular
  • Dose anyone have a solution as to how I can get my spottily app to not close after 3 seconds, it keeps logging me out and staying offline when it eventually goes online it shuts down. Anyone have a s...
  • licenced
  • Community Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

screen on

How can I in Spotify keep my screen on at my andriod. The app TuneIn has a option within to select

  • Casual Listener
  • How can I in Spotify keep my screen on at my andriod. The app TuneIn has a option within to select
  • licenced
  • Community Legend
  • 736 Views
  • 1 replies
  • 1 likes
  • 736 Views
  • 1 replies
  • 1 likes

Solved!! Still stuck in offline mode

The only reason I pay a monthly fee is to stream on my phone and I am constantly stuck in offline mode. This is ridiculous. How is Spotify different from any other program if this function is constantly not working? Someone help me please before I ha...

  • Casual Listener
  • The only reason I pay a monthly fee is to stream on my phone and I am constantly stuck in offline mode.  This is ridiculous.  How is Spotify different from any other program if this functio...
  • licenced
  • Community Legend
  • 766 Views
  • 1 replies
  • 0 likes
  • 766 Views
  • 1 replies
  • 0 likes

Samsung Galaxy Note AT&T

Everytime that I try to access Spotify from the andriod app it wont let me get past the screen talking about data usage... I press ok then the same message reappears everytime and it wont even let me use the app... This needs to be fixed proto I love...

  • Newbie
  • Everytime that I try to access Spotify from the andriod app it wont let me get past the screen talking about data usage... I press ok then the same message reappears everytime and it wont even let me...
  • grodaisaltsyra
  • Newbie
  • 1074 Views
  • 4 replies
  • 0 likes
  • 1074 Views
  • 4 replies
  • 0 likes

Solved!! Every time i log in to it kicks me out after 2 seconds.

Everytime i log into my andriod app on my gallaxy 2 the app simply kicks me out of it after 2 seconds and i end up back on my application menu. Ive reinstalled the app several times but this doesnt work. since i pay for premium, i think it is poor th...

  • Casual Listener
  • Everytime i log into my andriod app on my gallaxy 2 the app simply kicks me out of it after 2 seconds and i end up back on my application menu. Ive reinstalled the app several times but this doesnt w...
  • sherm485
  • Casual Listener
  • 8126 Views
  • 4 replies
  • 0 likes
  • 8126 Views
  • 4 replies
  • 0 likes

Solved!! just signed up for premium and was charged twice?

Not cool especially since I can't even use it since its stuck in offline mode...help? Refund?

  • Music Fan
  • Not cool especially since I can't even use it since its stuck in offline mode...help? Refund?
  • user-removed
  • Not applicable
  • 763 Views
  • 9 replies
  • 0 likes
  • 763 Views
  • 9 replies
  • 0 likes

Not enough space on disk - new issue for my phone

I've been having no issue with Spotify on my phone for months now. However, just yesterday it deleted a bunch of my cache and started acting funny. So I reset everything, deleted all the data, logged out, made sure the SD Location was set right, and ...

  • Roadie
  • I've been having no issue with Spotify on my phone for months now. However, just yesterday it deleted a bunch of my cache and started acting funny. So I reset everything, deleted all the data, logged...
  • licenced
  • Community Legend
  • 1583 Views
  • 3 replies
  • 1 likes
  • 1583 Views
  • 3 replies
  • 1 likes

info box with no words in comes up when I try to play music on android tablet

I have an Android tablet called and Asus Eee-pad.When I first downlaoaded spotify on it, the app worked fine. Then it stopped playing music and everytime you click on a song a box called 'info' pops up but with no information in it.Anyone else having...

  • Newbie
  • I have an Android tablet called and Asus Eee-pad.When I first downlaoaded spotify on it, the app worked fine. Then it stopped playing music and everytime you click on a song a box called 'info' pops ...
  • licenced
  • Community Legend
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Is it possible to see which playlist a song is from when playing library?

I tend to play my library a lot, and often i wonder which playlist one of the songs is in, (because i wonder if i should add it to a certain playlist) and i can't find out. Is there a way to find this out? Thanks

  • Regular
  • I tend to play my library a lot, and often i wonder which playlist one of the songs is in, (because i wonder if i should add it to a certain playlist) and i can't find out. Is there a way to find thi...
  • Furi
  • Regular
  • 484 Views
  • 2 replies
  • 2 likes
  • 484 Views
  • 2 replies
  • 2 likes

Spotify won't load on HTC Sensation.

Running stock 2.3.4 with Sense 3.0. App goes black the second I hit the icon then shuts off and returns to the home screen. Help?

  • Casual Listener
  • Running stock 2.3.4 with Sense 3.0.   App goes black the second I hit the icon then shuts off and returns to the home screen.   Help? 😞
  • hawkinsjason
  • Newbie
  • 1873 Views
  • 5 replies
  • 1 likes
  • 1873 Views
  • 5 replies
  • 1 likes

Solved!! Nooo! All playlists gone! :(

I recently tried to start the Spotify App ony my Galaxy S2, but it would just keep closing as soon as I started it. I read on the web that the solution was to turn off all data traffic, start the app and logout, which I did. Then it was recommended t...

  • Casual Listener
  • I recently tried to start the Spotify App ony my Galaxy S2, but it would just keep closing as soon as I started it.   I read on the web that the solution was to turn off all data traffic, st...
  • sledgas
  • Casual Listener
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Not working on Sony Ericsson x8

Spotify not working on my Sony Ericsson x8. It was until recently. Mobile manufacturer claims the wrong lays with Spotify - what to do?

  • Newbie
  • Spotify not working on my Sony Ericsson x8. It was until recently. Mobile manufacturer claims the wrong lays with Spotify - what to do?
  • Richard
  • Community Legend
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

Has spotify forgot about us Android users once again?

So, I was super stoked when I saw the new beta of the Android app, and jumped on Spotify and handed them my $10. well.. I want it back. Yes I know, this app is beta , and is not 100%. but it's been a moth or so, and no new update! I am done, I am not...

  • Gig Goer
  • So, I was super stoked when I saw the new beta of the Android app, and jumped on Spotify and handed them my $10.  well.. I want it back.  Yes I know, this app is beta , and is not 100%. &nb...
  • podycust
  • Music Fan
  • 1951 Views
  • 20 replies
  • 2 likes
  • 1951 Views
  • 20 replies
  • 2 likes

Android Phone has STOPPED showing up under devices.

So, until four days ago, Spotify was working completely fine, both on my computer and phone. Everything was syncing perfectly. But then (another issue), I had to reboot the phone, only a couple of hours after my Spotify Premium ran out. I now have bo...

  • Newbie
  • So, until four days ago, Spotify was working completely fine, both on my computer and phone. Everything was syncing perfectly. But then (another issue), I had to reboot the phone, only a couple of ho...
  • licenced
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes