Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203359 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548459 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
456014 Views
571 replies
38 likes
For the last week I've been unable to access my music on my mobile phone. I get the message, "Spotify is offline." I have a paid subscription and am listening to my music now online via my laptop, so what is going on that I cannot access the music vi...
For the last week I've been unable to access my music on my mobile phone. I get the message, "Spotify is offline." I have a paid subscription and am listening to my music now online via m...
Community Legend
472 Views
1 replies
0 likes
Greetings. I have now tried two (!!) different tablets with the same problem- every single bit streamed (not downloaded, not synced, only streamed) is staying in my internal storage. My phone doesn´t have this problem at all, only the tablet. I canno...
Greetings. I have now tried two (!!) different tablets with the same problem- every single bit streamed (not downloaded, not synced, only streamed) is staying in my internal storage. My ph...
379 Views
0 replies
0 likes
It states on the mobile page (https://www.spotify.com/us/mobile/overview/) that listening is free, without requiring Premium. When I acquired and ran the android app, it said I had only a 48-hour trial to enjoy listening on mobile, and I see on my de...
It states on the mobile page (https://www.spotify.com/us/mobile/overview/) that listening is free, without requiring Premium. When I acquired and ran the android app, it said I had only a 48-ho...
Community Legend
477 Views
1 replies
0 likes
Hey Guys.Please help me!My Offline-Mode on my android phone doesnt work. That sucks. A LOT!There comes always: Song isnt available. BUT WHY?! How can i download my playlist?It doesnt work. NOTHING WORKS! -.-Only when im online. PS: on my notebook, th...
Hey Guys. Please help me! My Offline-Mode on my android phone doesnt work. That sucks. A LOT! There comes always:&...
Community Legend
583 Views
1 replies
0 likes
Hello, I have to transfer my music from my phone USB to my SD card. The reason being is because there is no way on my phone I can set up Spotify to sync straight to my SD card, it's so annoying. As I do not have all the space on my USB card, I have t...
Hello, I have to transfer my music from my phone USB to my SD card. The reason being is because there is no way on my phone I can set up Spotify to sync straight to my SD card, it's so ann...
395 Views
0 replies
0 likes
Why can't I seem to find the directory in which Spotify saves offline data? Why can't I manually change this directory? Why is synching such pain in the ass? I always have to look if it's not just stopped again and restart the download manually. Why ...
Why can't I seem to find the directory in which Spotify saves offline data? Why can't I manually change this directory? Why is synching such pain in the ass? I always have to look if it's not jus...
350 Views
0 replies
0 likes
I've used spotify for a good couple months for now and really enjoy using it. The only issue i have is that at times i can't play the music. My most recent issue and the one i want to talk about is that it doesn't even play music. I have it for my th...
I've used spotify for a good couple months for now and really enjoy using it. The only issue i have is that at times i can't play the music. My most recent issue and the one i want to talk about is t...
Newbie
3198 Views
1 replies
0 likes
Does the downloaded songs, or songs that have been synced to your phone when you star them...if you unstar them, do they free up storage space? I am about 94 percent completed but its telling me i'm low on space. how can i free some up? i have the sp...
Does the downloaded songs, or songs that have been synced to your phone when you star them...if you unstar them, do they free up storage space? I am about 94 percent completed but its telling me i'm ...
Community Legend
1158 Views
2 replies
0 likes
spotify STOPPES or crashes idk , when i logg in to spotify the only thing that works is search i can't press playlist then the spotify crashes or stoppes
spotify STOPPES or crashes idk , when i logg in to spotify the only thing that works is search i can't press playlist then the spotify crashes or stoppes
Community Legend
437 Views
1 replies
0 likes
I have a Motorola Zoom and am wondering why spotify does not work on it?
I have a Motorola Zoom and am wondering why spotify does not work on it?
Community Legend
543 Views
1 replies
0 likes
I suspect Spotify still uses data when listening to offline playlists when mode is online. This also seems to result in a less than optimal (gappy) playback when that data connection becomes unavailable due to for example long a tunnel. When I select...
I suspect Spotify still uses data when listening to offline playlists when mode is online. This also seems to result in a less than optimal (gappy) playback when that data connection becomes unavai...
Community Legend
419 Views
1 replies
0 likes
helo when i syncroonise a playlist to my mobile phone the songs all get unsorted.i wan't to know how to change the order of the songsi would like to have them sorted in alfhabect order of the artist thanks
helo when i syncroonise a playlist to my mobile phone the songs all get unsorted. i wan't to know how to change the order of the songs i would like to have them sorted in alfhabect order o...
Casual Listener
682 Views
4 replies
2 likes
After an update to spotify I've been unable to play music well it plays about 10 seconds of music then jumps back to the play list, and this is for offline content. I've tried deleting the cache, re-installing, switching off a playlist from offline m...
After an update to spotify I've been unable to play music well it plays about 10 seconds of music then jumps back to the play list, and this is for offline content. I've tried deleting the cache, re-...
Regular
1067 Views
7 replies
0 likes
HeyI accidentally removed my playlist called "Dirge" with 396 songs in it. Any chance I can get it back
Hey I accidentally removed my playlist called "Dirge" with 396 songs in it. Any chance I can get it back
262 Views
0 replies
0 likes
I have a Samsung Galaxy Tablet 10.1. I downloaded the Spotify app and trialed for thew 48hr free Premium experience. Loved it, so then signed with payment for Unlimited, not the full Premium. I now cannot access any music, and my downloaded list is m...
I have a Samsung Galaxy Tablet 10.1. I downloaded the Spotify app and trialed for thew 48hr free Premium experience. Loved it, so then signed with payment for Unlimited, not the full Premium. I...
Community Legend
340 Views
1 replies
0 likes
My father created his spotfiy account using facebook. I currently own an LG Lucid syced with MY facebook. Now when i open the spotify app when i click login with facebook, it tries using MY facebook and there is not an option to login with ANOTHER fa...
My father created his spotfiy account using facebook. I currently own an LG Lucid syced with MY facebook. Now when i open the spotify app when i click login with facebook, it tries using ...
Community Legend
350 Views
1 replies
0 likes
Ive installed spotify on my new phone, can connect with facebook but then it asks me to login with a spotify username and pw? Ive never had to do this in the past.... Im a paid user... why cant i use my account?
Ive installed spotify on my new phone, can connect with facebook but then it asks me to login with a spotify username and pw? Ive never had to do this in the past.... Im a paid user... why...
308 Views
0 replies
0 likes
I am a premium user and tried to sync my local itunes tracks from my computer to my phone. The sync completes without any problem but I get a pending on my local file playlist. Can anyone help me? I can see the other playlist. Thanks
I am a premium user and tried to sync my local itunes tracks from my computer to my phone. The sync completes without any problem but I get a pending on my local file playlist. Can anyone help m...
303 Views
0 replies
0 likes
dont know if this has been asked. i downloaded the spotify app for my phone. most of the songs work fine, but some are faded out and wont play. why is this? these work fine on my computer
dont know if this has been asked. i downloaded the spotify app for my phone. most of the songs work fine, but some are faded out and wont play. why is this? these work fine on my computer
299 Views
0 replies
0 likes
Hello there! I recently purchased a Samsung Galaxy S3, and naturally I wanted spotify on it to be able to listen to music, but I seem to have encountered a little problem. I used to have a HTC Legend phone, which's spotify had the option of syncronis...
Hello there! I recently purchased a Samsung Galaxy S3, and naturally I wanted spotify on it to be able to listen to music, but I seem to have encountered a little problem. I used to have a...
Community Legend
1861 Views
3 replies
2 likes
