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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Please tell us how to get the old app back

Using an Atrix 4G, old app was golden, never had a problem. My playlists won't sync. On the same Wifi it was syncing on just yesterday before I made the mistake of updating. If anyone knows how to get the old app back let me know, any help would be a...

Music Fan

Using an Atrix 4G, old app was golden, never had a problem.   My playlists won't sync. On the same Wifi it was syncing on just yesterday before I made the mistake of updating.   If ...

ugafever

Music Fan

827 Views

2 replies

1 likes

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New Android App: Unable to play playlists

Hi, as explained on my review on Google Play: Since the update, I'm just totally unable to listen to music. Whenever I go to my playlists and select one, the app' crashes. And the reason is pretty simple: my username contains a "`" (backquote) which ...

Regular

Hi,   as explained on my review on Google Play:   Since the update, I'm just totally unable to listen to music. Whenever I go to my playlists and select one, the app' crashes. ...

ocus

Regular

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How do I make a folder?

I was very excited to start trying out folders but I can't find where to create one in the mobile app, nor could I find any directions on how to other than for the desktop app. I had the preview version and uninstalled before installing the new relea...

Casual Listener

I was very excited to start trying out folders but I can't find where to create one in the mobile app, nor could I find any directions on how to other than for the desktop app. I had the preview vers...

TheRedJak

Casual Listener

3524 Views

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WARNING!

Be very careful upgrading to the new Android client version 0.5.0.1247.I just lost all my offline content after the upgrade. While this might not happen to everyone, if it happened to me it highly likely it will happen to others. So don't upgrade if ...

Community Legend

Be very careful upgrading to the new Android client version 0.5.0.1247. I just lost all my offline content after the upgrade. While this might not happen to everyone, if it happened to me it highl...

licenced

Community Legend

970 Views

6 replies

1 likes

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Bug Report: Crashing when trying to show friends' playlists

The new Android version of Spotify shuts down as I try to show my friends' playlists.

Spotify Legend

The new Android version of Spotify shuts down as I try to show my friends' playlists.

licenced

Community Legend

348 Views

1 replies

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How to stop synchronization in the new app?

Hi, in fact I have 2 questions: 1. What does "synchronization" exactly means? Does Spotify download all my 5000 musics on my phone or is it just a pointer on another server? 2. How to stop this synchronization in the new application? Thanks a lot for...

Newbie

Hi, in fact I have 2 questions:   1. What does "synchronization" exactly means? Does Spotify download all my 5000 musics on my phone or is it just a pointer on another server?   2. ...

licenced

Community Legend

298 Views

1 replies

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Handling of off-line music?

Let me start by saying that questions like this would all go away if Spotify had some decent documentation. I downloaded the new app, and I'm very confused about how it handles off-line music. I put all the music I like to listen to regularly on my M...

Regular

Let me start by saying that questions like this would all go away if Spotify had some decent documentation.   I downloaded the new app, and I'm very confused about how it handles off-line mu...

448 Views

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Choose where to save offline songs in the Android app

Hello! I just want to tell Spotify this: Spotify for Android needs the option to choose where to store offline songs!I am a paying customer, I expect Spotify to fix this immidiatly! Thumbs up everyone so that they see this!Btw. I will email them ever...

Gig Goer

Hello! I just want to tell Spotify this: Spotify for Android needs the option to choose where to store offline songs! I am a paying customer, I expect Spotify to fix this immidiatly!   ...

Vonwen

Newbie

964 Views

1 replies

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No music will play AT ALL?!

I just downloaded the free Spotify app on my HTC one x in the UK.I joined spotify by signing in with facebook.I've searched for a countless amount of tracks, and tried listening to a friend's playlist and on every single track it says 'this track is ...

Casual Listener

I just downloaded the free Spotify app on my HTC one x in the UK. I joined spotify by signing in with facebook. I've searched for a countless amount of tracks, and tried listening to a friend's pla...

Sam

Spotify

367 Views

1 replies

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No 'Libraray' item in playlists on new version ???

Hi all, First, excuse my english, I'm french, and as u may know, we are not the best in foreign languages \o/ Well my question is : On old application, we were having an item called 'Libray' in playlists ... That was very usefull to listen all files ...

Regular

Hi all, First, excuse my english, I'm french, and as u may know, we are not the best in foreign languages \o/ Well my question is : On old application, we were having an item called 'Libray' in...

Bilo1000

Regular

395 Views

2 replies

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The mobile Spotify is useless

I've been trying both the official Spotify for Android and the Beta version, and even though the Beta version is more stabil, it has a lot of flaws. *Often won't go back to the playlist when pressing back key *Doesn't know what to do when it finds a ...

Roadie

I've been trying both the official Spotify for Android and the Beta version, and even though the Beta version is more stabil, it has a lot of flaws.    *Often won't go back to the playl...

user-removed

Not applicable

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Sorting within Playlist folders

I have my playlist folders lovingly organised as: Genre+Artist++Year-Album1 ++Year-Album2 ++Year-Album3 +AnotherArtist ++Year-Album1 ++Year-Album2 When I choose 'All Songs' within the Artist the songs are sorted into Alphabetical order by title, whic...

Casual Listener

I have my playlist folders lovingly organised as:   Genre +Artist ++Year-Album1 ++Year-Album2 ++Year-Album3 +AnotherArtist ++Year-Album1 ++Year-Album2   When I choose 'A...

532 Views

0 replies

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Downloaded spotify app, now I have premium without having paid for it..?

Hiya, So, my mum got me one of those spotify gift cards and I was going get 3 months of spotify premium with it.I thought I'd download the spotify app to my android (HTC desire Z, provider T-Mobile, the Netherlands) and now all of a sudden I have spo...

Newbie

Hiya,   So, my mum got me one of those spotify gift cards and I was going get 3 months of spotify premium with it. I thought I'd download the spotify app to my android (HTC desire Z, provider...

licenced

Community Legend

1273 Views

2 replies

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Android APP Eating My Battery On Phone

This has been going on forever now... just thought i would post about it. Spotify on my phone crashes alot and also, once i quit spotify; it still runs in the background and makes my phone very hot draining my phone battery to 0%. even if i force clo...

Casual Listener

This has been going on forever now... just thought i would post about it.   Spotify on my phone crashes alot and also, once i quit spotify; it still runs in the background and makes my phone v...

Sephiria

Casual Listener

1237 Views

2 replies

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Bluetooth problems Android HTC Sensation

When I listen to music via Bluetooth and then get a call or message, the music will stopafter discontinued.HTC Sensation and Sony MEX-BT3900U car radioWeis because someone has a solution?

Newbie

When I listen to music via Bluetooth and then get a call or message, the music will stopafter discontinued. HTC Sensation and Sony ...

Kuks

Casual Listener

694 Views

1 replies

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Spotify not detecting phone

Im trying to sync some local files with Spotify on my HTC Wildfire S, but Spotify does not detect it as a Device. Why is it not detecting it? Quiet annoying tbh it is attached to the PC with a USB cabel as well over Wi-Fi.

Regular

Im trying to sync some local files with Spotify on my HTC Wildfire S, but Spotify does not detect it as a Device. Why is it not detecting it? Quiet annoying tbh 😞   it is attached to th...

L337GoD777

Music Fan

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Stream my tracks on MOBILE?

on android (newest beta) we cant play local files.. while im pretty sure we will be able to one day (seems easy enough) is there anyway for us to have our own server space to stream our own personal tracks from our spotify library and not just the st...

Newbie

on android (newest beta) we cant play local files.. while im pretty sure we will be able to one day (seems easy enough) is there anyway for us to have our own server space to stream our own personal ...

licenced

Community Legend

331 Views

2 replies

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Solved!! Streaming only available to Premium subscribers......but i am one??

I assume I am just doing something pretty dumb, but I can't figure this out.Any help please. Synced all my songs on my phone, I see the same exact songs on phone and PC. I click on a song to play and it says "Streaming is only available to Premium su...

Casual Listener

I assume I am just doing something pretty dumb, but I can't figure this out. Any help please.   Synced all my songs on my phone, I see the same exact songs on phone and PC.   I click o...

Mayhildehansen

Newbie

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re-downloading deleted songs

I had a couple of songs saved on my standard Android music player that for some reason failed to play in entirety, I deleted them as they had shown up on my Spotify app and I couldn't download them again. Now whenever I try to get them on Spotify the...

Newbie

I had a couple of songs saved on my standard Android music player that for some reason failed to play in entirety, I deleted them as they had shown up on my Spotify app and I couldn't download them a...

319 Views

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Spovify on galaxy S2 crashes in online mode

I recently experienced the same problem and had to delete all traces of spotify and reinstall. It's been working fine for a couple of weeks but now it's back again. And I haven't even resynced all the tracks yet, and really do not want to reset every...

Casual Listener

I recently experienced the same problem and had to delete all traces of spotify and reinstall. It's been working fine for a couple of weeks but now it's back again. And I haven't even resynced all th...

royal23

Gig Goer

801 Views

7 replies

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