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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Offline problems...what is spotify doing on that?. HELP...

I have a galaxy Tab 10.1 and also 8.9....bought they keep going offline and stay offline.....very irritating. And I have also a Samsung galaxy Player...not supported unfortunaly. I have it installed on my 8.9 and Player...but on Offline I can nog add...

Roadie

I have a galaxy Tab 10.1 and also 8.9....bought they keep going offline and stay offline.....very irritating. And I have also a Samsung galaxy Player...not supported unfortunaly. I have it installed ...

cfought

Regular

5605 Views

15 replies

1 likes

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What was last version before current update and does anybody have it?

I know there is a 4.12.180 version floating around, but was this the very last version before the current update? Does anybody have a copy of the file of the very last version ? Thanks!

Casual Listener

I know there is a 4.12.180 version floating around, but was this the very last version before the current update? Does anybody have a copy of the file of the very last version ? Thanks!

neo-x

Community Legend

697 Views

1 replies

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Premium but still showing offline status

Can anyone help me figure out why my phone is still showing an offline status even though my account is a premium account?? Please help as I have a long trip ahead. Thanks!

Newbie

Can anyone help me figure out why my phone is still showing an offline status even though my account is a premium account??   Please help as I have a long trip ahead.   Thanks!

326 Views

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New release without sound

Hi ! I have a Samsung Galaxy S2. While I have enjoyed my spotify premium account for a while now, I dont really care much for the latest release. This is because it is completely silent... Everything seems to be in working order; program starts, down...

Newbie

Hi !   I have a Samsung Galaxy S2. While I have enjoyed my spotify premium account for a while now, I dont really care much for the latest release. This is because it is completely silent......

StickyIcky

Music Fan

795 Views

2 replies

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Bug: Subscriber count not updating

Every playlist I view shows 0 subscribers. This was working fine in the preview. Samsung Galaxy SII running ICS. Spotify for Android 0.5.0.1247

Community Legend

Every playlist I view shows 0 subscribers. This was working fine in the preview.   Samsung Galaxy SII running ICS. Spotify for Android 0.5.0.1247

licenced

Community Legend

627 Views

2 replies

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New release is exactly why Spotify should have released a second beta. RANT

I'm not being funny but this release basically is a beta, crucial missing features, massive design flaws, things not working properly. It just beggars belief to me that Spotify didn't try and work out how we would feel about this before they released...

Roadie

I'm not being funny but this release basically is a beta, crucial missing features, massive design flaws, things not working properly.   It just beggars belief to me that Spotify didn't try ...

licenced

Community Legend

2308 Views

14 replies

6 likes

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missing feature landscape

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

Newbie

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

neo-x

Community Legend

1286 Views

8 replies

3 likes

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Reinstall Spotify from clean on new version

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and found that it was kicking out my SD card (unexpect...

Casual Listener

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and...

Afront

Community Legend

3232 Views

4 replies

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Problem since last Spotify Android Update

Dear Spotify Coustomer Support!Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are available are my Starred lists but nothing else. What i can u...

Casual Listener

Dear Spotify Coustomer Support! Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are avai...

449 Views

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Won't Sync

I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer, the phone turns up, but I can only sync local fil...

Regular

I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer...

Sweholy

Casual Listener

740 Views

1 replies

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galaxy 2-no songs

i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not really impressed as have used spotify for years and now ...

Visitor

i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not reall...

345 Views

0 replies

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Need help with the app on Samsung Galaxy Nexus

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the recent update I tried it again. Now when I log in, ...

Casual Listener

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the ...

neo-x

Community Legend

876 Views

5 replies

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Stupid question....

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually downloading to my harddrive? Or is it just syncing like...

Casual Listener

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually down...

neo-x

Community Legend

1097 Views

6 replies

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Solved!! Add files to playlist makes Spotify crash

Each time I add files to a playlist on my HTC Desire 2.3.3 Spotify crashes. This is very annoying. Who has the solution? Thanx!

Newbie

Each time I add files to a playlist on my HTC Desire 2.3.3 Spotify crashes. This is very annoying. Who has the solution? Thanx!

jayysenn

Casual Listener

6634 Views

31 replies

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consuming 3G data

Hello,I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb of data.Have I missconfigured something?Appart from this...

Newbie

Hello, I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb o...

licenced

Community Legend

838 Views

3 replies

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Unable to login to new Spotify Android Update

HTC Thunderbolt running on VZW network Android 2.3.4 with HTC Sense 2.1 Running Spotify 0.5.0.1247.g94a8231b - downloaded just this morning from Google Play Market On the login screen, I say No No No to the facebook stuff, just take me to the login I...

Casual Listener

HTC Thunderbolt running on VZW network Android 2.3.4 with HTC Sense 2.1   Running Spotify 0.5.0.1247.g94a8231b - downloaded just this morning from Google Play Market     On...

licenced

Community Legend

1150 Views

2 replies

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can't download tracks on s2

trying to download playlists to galaxy s2 but download bar just sits on 0%. tried uninstalling and it gets to about 50% and then freezes

Newbie

trying to download playlists to galaxy s2 but download bar just sits on 0%. tried uninstalling and it gets to about 50% and then freezes

673 Views

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Poor sound quality on Samsung W

I hawe a Samsung Wonder, when using spotify the sound in my ear plugs is like the back channels in a 5.1 system. I can hear the music pretty good but the vocals is like far away and echoish. Playing a track in the mediaplayer sounds normal and the se...

Newbie

I hawe a Samsung Wonder, when using spotify the sound in my ear plugs is like the back channels in a 5.1 system. I can hear the music pretty good but the vocals is like far away and echoish. Playing ...

518 Views

0 replies

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