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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1378 Views

0 replies

6 likes

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missing feature landscape

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

Newbie

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

neo-x

Community Legend

1158 Views

8 replies

3 likes

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  • 8 replies
  • 3 likes

Reinstall Spotify from clean on new version

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and found that it was kicking out my SD card (unexpect...

Casual Listener

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and...

Afront

Community Legend

3130 Views

4 replies

0 likes

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Problem since last Spotify Android Update

Dear Spotify Coustomer Support!Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are available are my Starred lists but nothing else. What i can u...

Casual Listener

Dear Spotify Coustomer Support! Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are avai...

429 Views

0 replies

1 likes

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Won't Sync

I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer, the phone turns up, but I can only sync local fil...

Regular

I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer...

Sweholy

Casual Listener

711 Views

1 replies

0 likes

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galaxy 2-no songs

i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not really impressed as have used spotify for years and now ...

Visitor

i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not reall...

319 Views

0 replies

0 likes

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Need help with the app on Samsung Galaxy Nexus

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the recent update I tried it again. Now when I log in, ...

Casual Listener

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the ...

neo-x

Community Legend

850 Views

5 replies

0 likes

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Stupid question....

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually downloading to my harddrive? Or is it just syncing like...

Casual Listener

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually down...

neo-x

Community Legend

910 Views

6 replies

0 likes

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Solved!! Add files to playlist makes Spotify crash

Each time I add files to a playlist on my HTC Desire 2.3.3 Spotify crashes. This is very annoying. Who has the solution? Thanx!

Newbie

Each time I add files to a playlist on my HTC Desire 2.3.3 Spotify crashes. This is very annoying. Who has the solution? Thanx!

jayysenn

Casual Listener

6347 Views

31 replies

2 likes

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consuming 3G data

Hello,I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb of data.Have I missconfigured something?Appart from this...

Newbie

Hello, I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb o...

licenced

Community Legend

806 Views

3 replies

0 likes

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Unable to login to new Spotify Android Update

HTC Thunderbolt running on VZW network Android 2.3.4 with HTC Sense 2.1 Running Spotify 0.5.0.1247.g94a8231b - downloaded just this morning from Google Play Market On the login screen, I say No No No to the facebook stuff, just take me to the login I...

Casual Listener

HTC Thunderbolt running on VZW network Android 2.3.4 with HTC Sense 2.1   Running Spotify 0.5.0.1247.g94a8231b - downloaded just this morning from Google Play Market     On...

licenced

Community Legend

1121 Views

2 replies

0 likes

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can't download tracks on s2

trying to download playlists to galaxy s2 but download bar just sits on 0%. tried uninstalling and it gets to about 50% and then freezes

Newbie

trying to download playlists to galaxy s2 but download bar just sits on 0%. tried uninstalling and it gets to about 50% and then freezes

666 Views

0 replies

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Poor sound quality on Samsung W

I hawe a Samsung Wonder, when using spotify the sound in my ear plugs is like the back channels in a 5.1 system. I can hear the music pretty good but the vocals is like far away and echoish. Playing a track in the mediaplayer sounds normal and the se...

Newbie

I hawe a Samsung Wonder, when using spotify the sound in my ear plugs is like the back channels in a 5.1 system. I can hear the music pretty good but the vocals is like far away and echoish. Playing ...

495 Views

0 replies

0 likes

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Solved!! last.fm scrobbling - does it work for anyone?

Did anyone had success with the last.fm scrobbling in the new Android ICS App?I've entered my login data but there wasn't any confirmation if it was successful or not. Once I go back to settings my last.fm data are empty again...which "might" be for ...

Casual Listener

Did anyone had success with the last.fm scrobbling in the new Android ICS App? I've entered my login data but there wasn't any confirmation if it was successful or not.  Once I go back to set...

FlobyIV

Casual Listener

4694 Views

6 replies

0 likes

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song

my songs will not play all the way thru ? what tha problem is  

Newbie

my songs will not play all the way thru ? what tha problem is  

gavinsend

Roadie

458 Views

1 replies

0 likes

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Most of my playlist songs are greyed out

I have premium and I created a few playlists of a bunch of songs from local files on my desktop. I let it do its thing and sync the playlists. Then I open up mobile on my phone and I can actually play like 4 out of 100 songs of each playlist, the res...

Casual Listener

I have premium and I created a few playlists of a bunch of songs from local files on my desktop. I let it do its thing and sync the playlists. Then I open up mobile on my phone and I can actually pla...

gavinsend

Roadie

1911 Views

3 replies

0 likes

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"spotify is offline" Galaxy S2

Okay so Spotify was not working this morning via my mobile when I got up, I uninstalled and reinstalled on my Galaxy S2 and a shiny new app was in play(which I was unaware was coming). Good, good so I thought...........however it has remained with th...

Casual Listener

Okay so Spotify was not working this morning via my mobile when I got up, I uninstalled and reinstalled on my Galaxy S2 and a shiny new app was in play(which I was unaware was coming). Good...

retrospekt

Casual Listener

1221 Views

3 replies

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Preview app - glitches on returning to app

Still liking the new app. It's pretty stable, but I have noticed quite consistent glitches in behaviour when returning to the app from elsewhere - i.e. after being in another app or having the screen locked with Spotify playing in the background. Exa...

Community Legend

Still liking the new app. It's pretty stable, but I have noticed quite consistent glitches in behaviour when returning to the app from elsewhere - i.e. after being in another app or having the screen...

licenced

Community Legend

3110 Views

10 replies

8 likes

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Playback stops after adding to playlist

Every time I start listening to a track and add it to a playlist, after a few seconds the track stops playing and I get dropped to a screen that says "search not available in offline mode". I then have to restart the track from the playlist in order ...

Music Fan

Every time I start listening to a track and add it to a playlist, after a few seconds the track stops playing and I get dropped to a screen that says "search not available in offline mode". I then ha...

saboteur_

Music Fan

602 Views

4 replies

0 likes

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new app

since the spotify update, i cant seem to get any songs on my playlists, its like its nothing there when i look at my phone, but when i look at other playlist's that ive subscribed to, i can see the songs... any idea's ?

Casual Listener

since the spotify update, i cant seem to get any  songs on my playlists, its like its nothing there when i look at my phone, but when i look at other playlist's that ive subscribed to, i can see...

exiledone1

Gig Goer

370 Views

1 replies

0 likes

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