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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6453 Views

0 replies

7 likes

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Is it possible to see which playlist a song is from when playing library?

I tend to play my library a lot, and often i wonder which playlist one of the songs is in, (because i wonder if i should add it to a certain playlist) and i can't find out. Is there a way to find this out? Thanks

Regular

I tend to play my library a lot, and often i wonder which playlist one of the songs is in, (because i wonder if i should add it to a certain playlist) and i can't find out. Is there a way to find thi...

Furi

Regular

530 Views

2 replies

2 likes

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  • 2 likes

Android Phone has STOPPED showing up under devices.

So, until four days ago, Spotify was working completely fine, both on my computer and phone. Everything was syncing perfectly. But then (another issue), I had to reboot the phone, only a couple of hours after my Spotify Premium ran out. I now have bo...

Newbie

So, until four days ago, Spotify was working completely fine, both on my computer and phone. Everything was syncing perfectly. But then (another issue), I had to reboot the phone, only a couple of ho...

licenced

Community Legend

447 Views

1 replies

0 likes

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Solved!! Spotify closes instantly after i open it on my android.

Need help with this problem, i am using a samsung galaxy s2 gt-i9100. When i open spotify it closes almost immediately, i don't even have time to click on a playlist. I've tried to uninstall and install again, restarted my phone a couple of times but...

Casual Listener

Need help with this problem, i am using a samsung galaxy s2 gt-i9100. When i open spotify it closes almost immediately, i don't even have time to click on a playlist. I've tried to uninstall and inst...

pixvix

Casual Listener

1738 Views

2 replies

0 likes

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Online problems

Hello, i have been using spotify premium for some time now, but since recently i'm having trouble. Whenever i go online (doesn't matter wich network im in ) spotify crashes instantly and i have to turn my wifi off, otherwise theres no way for me to a...

Casual Listener

Hello, i have been using spotify premium for some time now, but since recently i'm having trouble. Whenever i go online (doesn't matter wich network im in ) spotify crashes instantly and i have to tu...

licenced

Community Legend

920 Views

6 replies

0 likes

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Play Queue needs major overhaul! :)

Hi guys Thank you for this cool service - and for bringing it to mobile platforms too. It has huge potential and I hope you will put the time and ressources in to keep developing this! Now, I really like the Spotify desktop version. It's easy and fas...

Newbie

Hi guys   Thank you for this cool service - and for bringing it to mobile platforms too. It has huge potential and I hope you will put the time and ressources in to keep developing this! 🙂 ...

Brent212

Roadie

1245 Views

2 replies

3 likes

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Solved!! Can't Get Past Data Flat Rate Warning Message

Hey,On my samsung galaxy s2 running ICS, I can't get past the message that warns about data usage, right after you log in. The message keeps coming up after pressing 'OK'.has anyone else had this problem?

Casual Listener

Hey, On my samsung galaxy s2 running ICS, I can't get past the message that warns about data usage, right after you log in. The message keeps coming up after pressing 'OK'. has anyone else had ...

mattyalexander

Casual Listener

726 Views

2 replies

0 likes

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Facebook are logging me off?

Why do I need to choose Spotify or facebook when i use my mobilephone? I got premium Spotify, NOT facebook! I use it in my car and if I have to log in because of this virus called facebook every time i get in my car, this music app will not work for ...

Casual Listener

Why do I need to choose Spotify or facebook when i use my mobilephone? I got premium Spotify, NOT facebook! I use it in my car and if I have to log in because of this virus called facebook every ...

eyvinnen

Casual Listener

726 Views

3 replies

0 likes

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Solved!! App Android

I have a problem with the application on my mobile phone. When I fill my e-mail and my password , It shows a warning message on the data transfert of the streaming music and when I click on OK, the same message come again. I have a sony Xperia S

Casual Listener

I have a problem with the application on my mobile phone. When I fill my e-mail and my password , It shows a warning message on the data transfert of the streaming music and when I click on OK, the s...

lgfr

Casual Listener

684 Views

2 replies

0 likes

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Does spotify work on Samsung Galaxy Pocket?

I'm considering on buying Galaxy Pocket, but will Spotify work on it?

Newbie

I'm considering on buying Galaxy Pocket, but will Spotify work on it?

Mjolnir

Casual Listener

2318 Views

4 replies

0 likes

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Solved!! KINDLE FIRE -- Music Stops Playing when OFF

If I turn the Fire off while playing music on Spotify, after a minute or two the music just STOPS. I have to turn the Fire back on. Then the music picks up exactly where it left off and plays until a minute or so after Kindle Fire either goes off aut...

Casual Listener

If I turn the Fire off while playing music on Spotify, after a minute or two the music just STOPS. I have to turn the Fire back on. Then the music picks up exactly where it left off and plays until a...

viqiandjohnny

Casual Listener

22948 Views

14 replies

0 likes

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Can you make Spotify stay in offline mode?

Hi I am using Spotify Premium on an HTC Desire S. My problm relates to off-line mode. When i force Spotify into offline mode it will only stay offline providing the phone remains switched on. If i turn the phone off and back on when i try to login to...

Casual Listener

Hi I am using Spotify Premium on an HTC Desire S.  My problm relates to off-line mode.  When i force Spotify into offline mode it will only stay offline providing the phone remains switch...

jay1464

Casual Listener

986 Views

2 replies

0 likes

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Why my local files don't appear in my library?

Subject says it all. I'm missing the local files which I haven't starred. It's really annoying cause i'm not going to star 800 songs. The songs are divided to 2 parts: starred and local files. All I want is that they would be under same directory/fil...

Casual Listener

Subject says it all. I'm missing the local files which I haven't starred. It's really annoying cause i'm not going to star 800 songs. The songs are divided to 2 parts: starred and local files. All I ...

licenced

Community Legend

1364 Views

3 replies

0 likes

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Solved!! Not able to sync android

Hello, i´m a premium member and are unable to synch my playlists on my android device. Both my phone and my pc are connected to the same Wifi network, i have the latest version of the app and got everything connected properly. Yet my phone won´t show...

Casual Listener

Hello,   i´m a premium member and are unable to synch my playlists on my android device. Both my phone and my pc are connected to the same Wifi network, i have the latest version of the app ...

ziGno

Newbie

12336 Views

26 replies

0 likes

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Solved!! Cant go online on Samsung Galaxy II

I cant go online, and Spotify just shows me "You are in offline mode", BUT WHAT DI I DO TO GET IN ONLINE MODE??? (I am connected to my home wi-fi

Casual Listener

I cant go online, and Spotify just shows me "You are in offline mode", BUT WHAT DI I DO TO GET IN ONLINE MODE??? (I am connected to my home wi-fi

jayjay18

Casual Listener

1318 Views

5 replies

0 likes

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Solved!! Can not get past a warning screen in Andriod

I have Spotify Premium and installed the app on my mobile andriod phone, Samsung SG2. The login was successful, but can not get past the window that warns of high date consumption (my data bundle has a max of 1000MB). This warning screen comes back e...

Casual Listener

I have Spotify Premium and installed the app on my mobile andriod phone, Samsung SG2. The login was successful, but can not get past the window that warns of high date consumption (my data bundle has...

caccie42

Casual Listener

522 Views

1 replies

0 likes

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Solved!! Spotify crashes when I star a song that is playing

Hi, Every time I star a song that is playing (to add it to fav and have it available offline) Spotify crashes. I have an HTC Thunderbolt

Newbie

Hi,   Every time I star a song that is playing (to add it to fav and have it available offline) Spotify crashes.   I have an HTC Thunderbolt 

licenced

Community Legend

836 Views

4 replies

0 likes

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Solved!! spotify app not working on my htc one v

I just installed spotify on my new HTC One V. The downloading and installing went well, but when I open the app nothing happens. The screen goes black for one second and then it returns back to the screen from which I clicked on the spotify app. I ha...

Newbie

I just installed spotify on my new HTC One V. The downloading and installing went well, but when I open the app nothing happens. The screen goes black for one second and then it returns back to the s...

FreddeUmea

Newbie

7873 Views

4 replies

0 likes

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Spotify has too many issues on my tablet

I have a Vizio tablet and Spotify has too many issues for me to wnt to use it on it. First, when I try logging on, I constantly tells me about a warning for data usage. I click ok and it gives me the warning....over and over and over. The forces me t...

Newbie

I have a Vizio tablet and Spotify has too many issues for me to wnt to use it on it. First, when I try logging on, I constantly tells me about a warning for data usage. I click ok and it gives me the...

licenced

Community Legend

452 Views

1 replies

0 likes

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Error Code 410

Not sure what changed today but when I attempt to login using my Facebook (name@gmail.com) I receive error 410. I reinstalled Spotify and change my Facebook password. Still cannot login and I am certain that there is not a space at the end of my user...

Casual Listener

Not sure what changed today but when I attempt to login using my Facebook (name@gmail.com) I receive error 410.  I reinstalled Spotify and change my Facebook password.  Still cannot lo...

meahtenoha

Spotify

1104 Views

2 replies

0 likes

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Musiktitel werden nicht für den Onlinemodus runtergeladen

Hey, da mein Router nicht W-Lan fähig ist und in meinem Dorf der Internetempfang nicht so gut ist, kann ich keine Titel für den Offlinemodus downloaden. Jedoch kann ich mein Handy per Kabel am Laptop anschließen und mit dem Handy durch den Laptop ins...

Newbie

Hey,   da mein Router nicht W-Lan fähig ist und in meinem Dorf der Internetempfang nicht so gut ist, kann ich keine Titel für den Offlinemodus downloaden. Jedoch kann ich mein Handy per Ka...

1285 Views

0 replies

0 likes

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