Two notifications

[tzexin7chew]

Plan

Premium

Country

Singapore 

Device

Galaxy A51

Operating System

Android version 11

My Question or Issue

I currently have two notifications on my phone everytime I play music? If I want to get rid of the Spotify notification on my notification bar, it always requires me to swipe twice. The first "page", it will show the song that is currently playing with Playing on this phone, but the next page is a fixed song that is always there even if I'm not playing it. I don't understand why this is happening, and it is quite annoying.

[CarlosE]

Hey folks,

Thanks for your replies.

@Retro83, could you let us know if, like @ioneenoiione, this worsens when connecting your phone to a Bluetooth device? Also, let us know the Android version you're running.

@ioneenoiione, can you let us know the make, model and OS version of the device where you're having this issue?

We'll be on the lookout.

[ioneenoiione]

Hi there,

I have a Samsung S20 FE 5G. The model SM-G781U. The Android version is 11.

Is there a follow up plan? 🙂 Do you have an idea of what is going on?

Thank you for your help !!

Ione

[Alex]

Hi @ioneenoiione,

Thanks for the provided info.

Can you try going into your phone's app settings and check the Notification settings for Spotify. Make sure that there are not multiple instances of the app, if that's the case - uninstall one.

You can try turning off certain notifications for Spotify and check whether that helps.

Keep us posted.

[ioneenoiione]

Hi Alex,

Went under my apps. Only have 1 version of Spotify. The following Spotify notifications are active/allowed:

- Spotify

-External applications

-Playback

-Spotify music

- App icon badges

Any recommendation on which one/s I should de-active?

Thank you!

ione

[MafeG]

Hi @ioneenoiione,

Thank you for your reply and sharing that information. 

These notifications settings you mention look okay. Could you check your phone's settings and toggle off the option called External Applications Notifications?

Even if you switch it off, you should still be able to see the regular playback notification. 

Let us know how this goes.

[n3tronic]

Hello all, it seems that a lot of you guys having that problem are on Samsung phones, right ? 

I had a 'now playing' notification stuck on a podcast that I had listened to a few days prior, plus the track I was actually playing, on my brand new galaxy s21 and this was driving me nuts. I finally tried this and it worked for me : go to your samsung account on the web (account.samsung.com and go to your profile -> connected apps -> disconnect spotify. Then go to spotify on the web, log in, go to your account (top right corner) then 'Applications' on the menu on the left, then revoke access to samsung account. Restart your phone, you're good to go, no more second notification.

This isn't really a fix for those of you that listen to spotify through Samsung Music or Samsung TVs, etc... as It surely will disconnect these devices from your Spotify account but that pesky notification disappeared !

Hope this helps !

[ioneenoiione]

Hi MafeG- I tried this setting change and by the next day the problem had come up again. Any other ideas?

[Sbschmitz]

I was having the same issue from this thread on a Samsung s21+. I went into the settings of my phone clicked on Samsung app and unlinked my spotify account from my Samsung account. I had to restart my phone and so far so good.

[Kiril]

Hey there folks,

Thank you for posting more info on this topic.

It seems that @n3tronic and @Sbschmitz have a fair point there, that the double notifications could be due to the additional link between your Samsung web account and your Spotify account. We're happy to hear this worked out!

@ioneenoiione, we understand you still experience the double notifications, so could we ask you if you can also try what the folks above have suggested, to see if it solves the issue for yo

Also it's advisable to revoke the access to all other unrecognized linked apps, as explained here.

Hope this helps. Let us know how you get on.

[ioneenoiione]

Hi there-

So I tried the solution: of unlinking me Samsung web account and my Spotify account. While it did work for a while, it is back to showing 2 notifications. I wasn't connected to Bluetooth. I just had not listened to Spotify in several hours but there was a Spotify notification of the last thing I played. So I pressed play, and another notification popped up saying "Spotify is trying to play" or something like that. Then a new Spotify notification showed up and it started playing. So now I have 2 notifications again, unfortunately.

So I think the Samsung account may not be the issue. Did you have other ideas?

Thank you,
Ione

[Alex]

Hi @ioneenoiione,

Thanks for the post.

You can try switching off Notification Reminder from your phone's settings. You can search online how to do this for your particular Samsung model.

You can also check if there's no duplicate Spotify app on your phone. This can happen if you transfer your data to a new device, sometimes duplicate apps are created.

Keep us posted on this. 

[Dave50_whitehead]

I had this issue, however,  as soon as I disconnected the Spotify skill within the Alexa app and re connected, I didn't have the issue again.  This may also work with other assistant apps.

[Delphox]

I have this issue and I don't even have any connected apps. Note 20 Ultra on Android 11.

[Eni]

Hey there @Delphox,

Thanks for getting in touch about this.

Just to confirm, have you already tried the suggested steps in this thread?

On another note, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.

We'll be on the lookout.

[Delphox]

Yes, I tried those things and none of them worked. I have a lot of downloaded music. I tried deleting the cache and that didn't work either. I don't want to have to reinstall because then I'd have to re-download all of my playlists.

[Eni]

Hi @Delphox, 

Thanks for your reply.

Would you mind asking a friend or a relative to log in to their account in your phone to check if the issue persists with a different account? 

It's also a good idea to exclude the app from any Battery optimization software that might be active on your smartphone.

Let us know how it goes.

[Delphox]

I live on a farm. There isn't anyone else here to ask that from. I don't have any battery optimizing software either.

[Alex]

Hey @Delphox,

Thanks for the reply.

Something else you can try is to disable all notification for Spotify in your phone's app notification settings. You can leave the "Playback" notification ON to keep seeing the Spotify widget.

Let us know if that works for you.

[Delphox]

@Alex

I tried that ages ago. Spotify completely ignores notification settings until I restart it and this doesn't work. Even if I turn notifications completely off, the only way the notifications go away is by force closing and restarting the app. Otherwise the playback notification will remain. Enabling them again afterwards causes it to vibrate my phone whenever a song plays. So I had to turn that off.

The notification with the duplicate issue is the playback notification anyway.

[Alex]

Hey @Delphox,

Thanks for the reply and the info.

Can you try disconnecting Spotify from your Samsung account, as @n3tronic has described a bit further up in the thread?

Does that have any effect?