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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Heart button not responding

Device: ZTE Axon 7 (ZTE a2017G)Android 8.0.0BelgiumPremium account Hi, I basically only use spotify to listen to my liked songs, so now that my heart button stopped working everywhere, the app became pretty useless. It started about a month ago, when...

  • Visitor
  • Device: ZTE Axon 7 (ZTE a2017G) Android 8.0.0 Belgium Premium account   Hi,   I basically only use spotify to listen to my liked songs, so now that my heart button stopped working ev...
  • AlejaR
  • Moderator
  • 1375 Views
  • 5 replies
  • 1 likes
  • heart
    like
  • 1375 Views
  • 5 replies
  • 1 likes

Meu Spotify não reproduz nenhuma música

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePreciso de ajuda, não reproduz nenhuma música

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Preciso...
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music not auto playing when connecting to Bluetooth

PlanPremiumCountryUSADeviceSamsung S22 Ultra pairing with Bose headphones Operating SystemAndroid 13 My Question or IssueEveryone is talking about not wanting music to automatically play when connecting a Bluetooth device, and here I am actively want...

  • Casual Listener
  • Plan Premium Country USA Device Samsung S22 Ultra pairing with Bose headphones  Operating System Android 13   My Question or Issue Everyone is talking about not wanting music to a...
  • Yordan
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeat Button resets when i close app

Hello, so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it always resets and is grey again. This is quite annoying, because ...

  • Regular
  • Hello,   so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it alway...
  • Yordan
  • Moderator
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Suggested Song on 60+ song playlist?

I have a playlist that i listen to when i code because i know all the songs and it does not distract me with new stuff. Just today i played it on my android phone and got a song that i had never heard before. I looked and it was a suggested song that...

  • Casual Listener
  • I have a playlist that i listen to when i code because i know all the songs and it does not distract me with new stuff. Just today i played it on my android phone and got a song that i had never hear...
  • Barbieonmywristtat
  • Casual Listener
  • 2980 Views
  • 7 replies
  • 6 likes
  • 2980 Views
  • 7 replies
  • 6 likes

Solved!! is it possible to change default setting to loop one song?

Hi! first, I love spotify, on the computer it's great, and i feel like the app is solid, too. I like to listen through cd's, playlists, discover new stuff mainly over the weekend. However, when i'm at work, this might sound silly, but i kinda have go...

  • Casual Listener
  • Hi!   first, I love spotify, on the computer it's great, and i feel like the app is solid, too.   🙂   I like to listen through cd's, playlists, discover new stuff mainly over the ...
  • miferrei
  • Newbie
  • 2933 Views
  • 3 replies
  • 0 likes
  • 2933 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't add songs to my playlist, how can I fix this?

If i add "suggested songs" on "add songs" it says it has dded the songs but theyre not really added. If i leave and come back again, it asks me again if I want to add them. Tried restarting my phone nd uninstall and reinstalling spotify

  • Newbie
  • If i add "suggested songs" on "add songs" it says it has dded the songs but theyre not really added. If i leave and come back again, it asks me again if I want to add them. Tried restarting my ...
  • AlejaR
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution you are in offline mode cant login - Android Oneplus 7t

On the last 2 days i cant used spotify on phone. First day app think i dont have internet connections, i used mobile data and wifi doesnt work. i tryrestart phone , reinstall app, check update and settings - none of it worked.Now i cant login "You ar...

  • Visitor
  • On the last 2 days i cant used spotify on phone. First day app think i dont have internet connections, i used mobile data and wifi doesnt work. i try restart phone , reinstall app, check update and ...
  • AlejaR
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sign in with Facebook ends in blank screen

PlanFree/PremiumCountry DevicePixel 7 ProOperating SystemAndroid 13 My Question or IssueIssue is simple - when I try to sign in with Facebook, it will open my browser and authenticate successfully, but then it will switch back to the app and simply s...

  • Newbie
  • Plan Free/Premium Country   Device Pixel 7 Pro Operating System Android 13   My Question or Issue Issue is simple - when I try to sign in with Facebook, it will open my brows...
  • Eni
  • Moderator
  • 6466 Views
  • 47 replies
  • 21 likes
  • 6466 Views
  • 47 replies
  • 21 likes

Superuser Contribution Spotify on my device won't work

I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone my Spotify account works. Please help it has been li...

  • Casual Listener
  • I have a Samsung A20 this is the first time in 7 years I have had an issue like this with my Spotify. The web player will work on my phone, but the app won't. On other devices Like my friends phone m...
  • Kiril
  • Moderator
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution After closing Spotify, the notification is broken

PlanFreeCountryFrance DeviceOneplus 8TOperating SystemAndroid 11 My Question or IssueHello, I have been looking around the internet to see if this issue has been seen somewhere but I did not manage to find anything. If it has already been reported an...

  • Regular
  • Plan Free Country France     Device Oneplus 8T Operating System Android 11   My Question or Issue Hello, I have been looking around the internet to see if this issue has be...
  • Bradcrites
  • Regular
  • 5475 Views
  • 40 replies
  • 2 likes
  • 5475 Views
  • 40 replies
  • 2 likes

Superuser Contribution Stops my podcast after 2 1/2 hours and starts the next one?

Why does my spotify stop my 4(+) hour long podcasts at 2 1/2 hours and start another one. It's getting really annoying to keep going back and forth. Also, this really sucks because I listen to relaxing sound podcasts (5-8 hours) to sleep, to then be ...

  • Casual Listener
  • Why does my spotify stop my 4(+) hour long podcasts at 2 1/2 hours and start another one. It's getting really annoying to keep going back and forth. Also, this really sucks because I listen to relaxi...
  • AlejaR
  • Moderator
  • 393 Views
  • 3 replies
  • 1 likes
  • 393 Views
  • 3 replies
  • 1 likes

Superuser Contribution Turn off lyrics

PlanPremium CountryCanadaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to find a way to disable lyrics while playing music. I don't mind using data to stream music, but I don't want to waste it on lyr...

  • Newbie
  • Plan Premium   Country Canada Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Trying to find a way to disable lyrics while pla...
  • bakeroo-4
  • Casual Listener
  • 13387 Views
  • 25 replies
  • 25 likes
  • 13387 Views
  • 25 replies
  • 25 likes

Superuser Contribution App keeps crashing

I keep opening the app and it crashes right away. Anyone else having this issue?

  • Casual Listener
  • I keep opening the app and it crashes right away. Anyone else having this issue?
  • Eni
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Please reduce or remove the splash screens

Every single time I open the Spotify app on my Pixel 2 XL, I get some sort of splash screen (some might call it a full screen notification) that tells me to check out some feature or artist or podcast. This even happens at times when I return to the ...

  • Casual Listener
  • Every single time I open the Spotify app on my Pixel 2 XL, I get some sort of splash screen (some might call it a full screen notification) that tells me to check out some feature or artist or podcas...
  • AlejaR
  • Moderator
  • 1124 Views
  • 7 replies
  • 3 likes
  • Android
  • 1124 Views
  • 7 replies
  • 3 likes

Superuser Contribution Unable to unhide hidden song

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S10Operating SystemOneUI 4.1 My Question or IssueI hid a song a few months back to make it skip over the song when I play the album, but now when I try to unhide the song by tapping on "hidden" option...

  • Newbie
  • Plan Premium Country New Zealand Device Samsung Galaxy S10 Operating System OneUI 4.1   My Question or Issue I hid a song a few months back to make it skip over the song when I play th...
  • Alex
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Missing play folder in app

PlanFree/PremiumDevice(OnePlus 8 Pro + Desktop)Operating System(Android 12 + Windows 10) My Question or IssueWith the new addition of folders for playlists, on desktop we have the possibility to Queue a whole folder with the simple press of the play ...

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  • Casual Listener
  • Plan Free/Premium Device (OnePlus 8 Pro + Desktop) Operating System (Android 12 + Windows 10)   My Question or Issue With the new addition of folders for playlists, on desktop we have th...
  • sucacu
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

I'm unable to download individual songs on my spotify app

I want to download single songs on my app but they don't show the download arrow sign

  • Visitor
  • I want to download single songs on my app but they don't show the download arrow sign
  • Amayy
  • Spotify Star
  • 2030 Views
  • 1 replies
  • 0 likes
  • 2030 Views
  • 1 replies
  • 0 likes