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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
  • 0 replies
  • 4 likes

Superuser Contribution Current Device: This Phone. Can not switch to another device.

When I click the "playback devices" icon near the play button, it opens a screen displaying "Current Device - This phone. Use your mobile device as a remote control. Start a remote group session", but nowhere does it offer the usual options for me to...

  • Casual Listener
  • When I click the "playback devices" icon near the play button, it opens a screen displaying "Current Device - This phone.  Use your mobile device as a remote control.  Start a remote group ...
  • Lyubka
  • Moderator
  • 521 Views
  • 1 replies
  • 0 likes
  • cast
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution "this phone" no longer an option in devices menu

When I am connected to a Bluetooth device or casting with Spotify connect there is no longer an option to switch the audio to my personal device. This definitely used to be there. Additionally, after disconnecting Bluetooth, Spotify continues to appe...

  • Visitor
  • When I am connected to a Bluetooth device or casting with Spotify connect there is no longer an option to switch the audio to my personal device. This definitely used to be there. Additionally, after...
  • Alex
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share button for lyrics is missing for IG Stories

PlanPremium CountryPhilippines DeviceSamsung Galaxy S8+ Operating SystemAndroid Pie My Question or IssueAs I've said in the title, I don't have the share lyrics feature on my android phone. I can't share specific lyrics on my IG Story, which I would ...

  • Newbie
  • Plan Premium   Country Philippines   Device Samsung Galaxy S8+   Operating System Android Pie   My Question or Issue As I've said in the title, I don't have the share...
  • Alex
  • Spotify Legend
  • 36496 Views
  • 7 replies
  • 8 likes
  • lyrics
    Mobile
  • 36496 Views
  • 7 replies
  • 8 likes

Solved!!Superuser Contribution Getting my artists in alphabetical order again

PlanPremiumCountry DeviceSamsung galaxy s10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I get my artists tab to be in alphabetical order for all the artists I have music saved from, like it was before the update...

  • Newbie
  • Plan Premium Country   Device Samsung galaxy s10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can I get my artists tab to be in alphabe...
  • Alex
  • Spotify Legend
  • 31992 Views
  • 47 replies
  • 13 likes
  • Artists View
  • 31992 Views
  • 47 replies
  • 13 likes

Superuser Contribution Version 8.8.24.2 Crashing Android 13 when opening podcasts (Samsung Snapdragon 888)

Plan Premium Country Canada Device Samsung Galaxy S21 Ultra Operating System Android 13 My Question or Issue Version 8.8.24.2 is crashing when opening podcasts. Music seems to be ok with limited testing. I am in the Alpha Testing group, this version ...

  • Regular
  • Plan Premium Country Canada Device Samsung Galaxy S21 Ultra  Operating System Android 13   My Question or Issue Version 8.8.24.2 is crashing when opening podcasts. Music...
  • 66fasty
  • Visitor
  • 1258 Views
  • 7 replies
  • 2 likes
  • Android
    Android 13
    Crash Android
    Podcast Galaxy s21
    Samsung S21 Ultra
  • 1258 Views
  • 7 replies
  • 2 likes

Superuser Contribution Likes doesn't work

Likes doesn't work, always use the like to save music, but in this moment does not work, I can't use the botton to like and dislike, it's Not my device

  • Visitor
  • Likes doesn't work, always use the like to save music, but in this moment does not work, I can't use the botton to like and dislike, it's Not my device
  • Lubibi
  • Visitor
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Personal Audio Files always opened by Spotify (w/out Permission) & Crashes

Premium/UK/Galaxy A50 Hi All, I have been using Spotify on my phone for many years. I also use my phone to play personal audio files (i.e music I'm working on and have saved in my downloads). Recently none of my downloaded audio files (excluding file...

  • Casual Listener
  • Premium/UK/Galaxy A50   Hi All,   I have been using Spotify on my phone for many years. I also use my phone to play personal audio files (i.e music I'm working on and have saved in my d...
  • dearprudence
  • Newbie
  • 101152 Views
  • 66 replies
  • 15 likes
  • 101152 Views
  • 66 replies
  • 15 likes

Playlist from NFC tag

PlanPremiumCountryNetherlandsDeviceOneplus 7, Oneplus 6T, Samsung Galaxy Note 8Operating SystemAndroid 10 My Question or IssueHello everyone, I'm currently experiencing a problem, and have searched the web far and wide but haven't found an answer. Th...

  • Visitor
  •   Plan Premium Country Netherlands Device Oneplus 7, Oneplus 6T, Samsung Galaxy Note 8 Operating System Android 10   My Question or Issue Hello everyone,   I'm currently e...
  • Okiemute
  • Visitor
  • 16297 Views
  • 5 replies
  • 3 likes
  • Help
    mobileapplication
    NFC
  • 16297 Views
  • 5 replies
  • 3 likes

Superuser Contribution Liked songs won't play alphabetical every time

My android pixel would play in my car fine every time I got in and out when my liked songs were sorted by when added. That's how they've always been. I decided to sort them a to z and now it will not play them in order each time I get in and out of m...

  • Casual Listener
  • My android pixel would play in my car fine every time I got in and out when my liked songs were sorted by when added. That's how they've always been. I decided to sort them a to z and now it will not...
  • Davedt
  • Casual Listener
  • 578 Views
  • 6 replies
  • 0 likes
  • 578 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify media player showing incorrect/ pervious track cover art.

Cover art doesn't sync with ongoing track and often displays cover art of perviously played track, sometimes it works fine but suddenly that bug kicks in. My device is running on latest Android 13 update with latest Google Security March patch. This ...

  • Casual Listener
  • Cover art doesn't sync with ongoing track and often displays cover art of perviously played track, sometimes it works fine but suddenly that bug kicks in. My device is running on latest Android 13 up...
  • Alex
  • Spotify Legend
  • 424 Views
  • 4 replies
  • 0 likes
  • 424 Views
  • 4 replies
  • 0 likes

Démarrage en pleine nuit de l'application

L'application s'allume toute seule en pleine nuit

  • Visitor
  • L'application s'allume toute seule en pleine nuit
  • Bittencourt
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abo ausversehe gekündigt

28.03.2023 ausversehen gekündigt angemeldet mit ********@*********Bitte rückgängig machen

  • Newbie
  • 28.03.2023 ausversehen gekündigt angemeldet mit ********@********* Bitte rückgängig machen
  • Lyubka
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto Search Album by Artist

PlanPremiumCountryUSA DeviceSamsung Galaxy 8Operating SystemAndroid Auto I'd love to select an artist by alphabetical search, then see a list of albums by that artist..... able to select and then play the album (better yet, even select a song from sa...

  • Newbie
  • Plan Premium Country USA   Device Samsung Galaxy 8 Operating System Android Auto   I'd love to select an artist by alphabetical search, then see a list of albums by that artist......
  • TomMurray_
  • Newbie
  • 1245 Views
  • 3 replies
  • 15 likes
  • 1245 Views
  • 3 replies
  • 15 likes

Superuser Contribution no puedo escuchar canciones en el modo offline

al poner el modo offline aún teniendo descargada la música no me deja reproducirla, aparece una etiqueta que dice "esta canción no está disponible" cuando intento reproducir cualquier canción

  • Casual Listener
  • al poner el modo offline aún teniendo descargada la música no me deja reproducirla, aparece una etiqueta que dice "esta canción no está disponible" cuando intento reproducir cualquier canción
  • Dian
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't install Spotify on Google Pixel 7pro (device isn't compatible)

Plan: PremiumCountry: USADevice: Google Pixel 7 pro (256Gb)Operating System: Android ver 13 My Question or Issue:Spotify can't be installed on my new phone. When I am trying to download Spotify from Google Play Store I am getting an error message: ''...

  • Newbie
  • Plan: Premium Country: USA Device: Google Pixel 7 pro (256Gb) Operating System: Android ver 13  My Question or Issue: Spotify can't be installed on my new phone. When I am ...
  • Eni
  • Moderator
  • 5160 Views
  • 1 replies
  • 2 likes
  • device isn't compatible
    Google Pixel
    google pixel 7 pro
  • 5160 Views
  • 1 replies
  • 2 likes

I need servers IPs

I have a mikrotik router and I need spotify IPs to add them to the address list, pls help me

  • Visitor
  • I have a mikrotik router and I need spotify IPs to add them to the address list, pls help me
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hallo,ich habe ein neues Handy u. neue Nummer u kann mich nicht anmelden.

Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich zuletzt vor Jahren dort anmelden und habe wahrschei...

  • Visitor
  • Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich ...
  • MihailY
  • Moderator
  • 2470 Views
  • 1 replies
  • 0 likes
  • 2470 Views
  • 1 replies
  • 0 likes

Spotify suddenly pauses and skips songs, does it for no apparent reason

it pauses at the first second but doesn't show it, it just goes to zero and I have to restart the song, it skips songs halfway through

  • Newbie
  • it pauses at the first second but doesn't show it, it just goes to zero and I have to restart the song, it skips songs halfway through
  • Prague
  • Community Legend
  • 778 Views
  • 1 replies
  • 1 likes
  • 778 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stops after every track.

PlanPremiumCountryUKDeviceSamsung A20FEOperating System Android My Question or IssueFor a period of time every day Spotify stops after every track. I have to keep pressing play. Sometimes it lasts hours, sometimes just half an hour. It's a pain. I've...

  • Music Fan
  • Plan Premium Country UK Device Samsung A20FE Operating System  Android   My Question or Issue For a period of time every day Spotify stops after every track. I have to keep pressi...
  • Keiron213
  • Music Fan
  • 1328 Views
  • 15 replies
  • 0 likes
  • 1328 Views
  • 15 replies
  • 0 likes