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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5384 Views

0 replies

6 likes

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Solved!!Superuser Contribution Static on headphones

PlanStudent CountryCanadaDevice Samsung A03s Operating SystemAndroid s12 My Question For the past month I've been have static when listening with headphones. I've tried 3 pairs ( 2 wires one wireless) they all worked fine with all other apps. Both ph...

Casual Listener

Plan Student  Country Canada Device  Samsung A03s  Operating System Android s12   My Question  For the past month I've been have static when listening with headphon...

AlejaR

Moderator

1716 Views

3 replies

0 likes

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Superuser Contribution mobile app goes dark

PlanPremiumCountry USA Device Samsung(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My app goes dark whenever I press to play a song. It does not malfunction on desktop.

Visitor

Plan Premium Country USA   Device Samsung (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue&n...

Yordan

Moderator

307 Views

1 replies

0 likes

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Solved!!Superuser Contribution Android - Add Playlist to Home Screen, feature has gone missing?

PlanPremiumCountryUKDeviceMoto G31Operating SystemAndroid 11 My Question or IssueI can no longer add a playlist to the home screen. However, existing links on my home screen still work. When I click on the "three dots" option on a playlist the "add t...

Regular

  Plan Premium Country UK Device Moto G31 Operating System Android 11   My Question or Issue I can no longer add a playlist to the home screen. However, existing links on my home...

negruj

Regular

80538 Views

102 replies

60 likes

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  • 102 replies
  • 60 likes

Superuser Contribution Pixel watch

PlanPremiumCountryBelgiumDeviceGoogle pixel 7 proOperating SystemAndroid 13 My Question or IssueHello i cannot hear sound from spotify on my pixel watch .... Aller is update , connecter wifi or bluetooth ....but nothing !!! When i choose connected to...

Casual Listener

  Plan Premium Country Belgium Device Google pixel 7 pro Operating System Android 13   My Question or Issue Hello i cannot hear sound from spotify on my pixel watch .... Aller is...

jvachez

Newbie

2604 Views

5 replies

1 likes

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  • 1 likes

Superuser Contribution Reshuffling on Android.

Hello! I am wondering how I can reshuffle my playlists on Android?When I open the app it'll continue playing the track I was listening to last, and after that it will go to the first, second, third tracks etc. of the last shuffle. It's always the sam...

Visitor

Hello!   I am wondering how I can reshuffle my playlists on Android? When I open the app it'll continue playing the track I was listening to last, and after that it will go to the first, se...

Lyubka

Moderator

647 Views

7 replies

0 likes

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Solved!!Superuser Contribution Album like Pink Floyd - The Wall - pauses between songs

PlanPremiumCountryDenmark DeviceGoogle Nest speakers and Chromecast Operating System My Question or IssueWhen playing on my One Plus Android phone I get to listen to the album as it is intended from the artist, that is with no pause between songs. Wh...

Casual Listener

Plan Premium Country Denmark  Device Google Nest speakers and Chromecast  Operating System     My Question or Issue When playing on my One Plus Android phone I get to li...

DragonDK

Casual Listener

1416 Views

2 replies

0 likes

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Superuser Contribution Adding a song to queue while it's playing often makes it start in the middle

PlanPremiumCountryUnited States DeviceMotorola moto g stylus My Question or IssueRecently when I add a song to queue while it's playing, it will start somewhere in the middle when it plays again. I add the songs to queue from the three dots in the to...

Newbie

Plan Premium Country United States   Device Motorola moto g stylus    My Question or Issue Recently when I add a song to queue while it's playing, it will start somewhere in t...

Alex

Spotify Legend

1318 Views

1 replies

0 likes

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Equalizer not working

Hi!So basically when I go to settings on my phone (Xiaomi mi9) and I click on Equalizer feature, Spotify app window just moves to the side and nothing else happens. Is there any way i can access the equalizer besides using a 3rd party app?

Newbie

Hi! So basically when I go to settings on my phone (Xiaomi mi9) and I click on Equalizer feature, Spotify app window just moves to the side and nothing else happens. Is there any way i can access th...

255 Views

0 replies

0 likes

Equalizer
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Solved!!Superuser Contribution The icon overlap each other

PlanPremiumCountrySaudi Arabia Device( Samsung Galaxy s22 ultra)Operating System(Android 13)The device language is Arabic My Question or IssueThe icon appear above eachother like on the photo

Casual Listener

Plan Premium Country Saudi Arabia  Device ( Samsung Galaxy s22 ultra) Operating System (Android 13) The device language is Arabic    My Question or Issue The icon appea...

Kiril

Moderator

814 Views

7 replies

0 likes

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Changing the Volume while not being on the App

Hello, I use a OnePlus 8 Pro with android 12. I know that it used to be possible to change the volume of spotify connect on other devices, while not being on the spotify app. But somehow, now it is not possible anymore? Does anyone know if there are ...

Visitor

Hello, I use a OnePlus 8 Pro with android 12. I know that it used to be possible to change the volume of spotify connect on other devices, while not being on the spotify app. But somehow, now it is n...

dinomight

Spotify Star

522 Views

1 replies

0 likes

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Superuser Contribution [BUG] LIKE and HIDE buttons are REVERSED in Car Mode Player Screen

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 10 My Question or IssueThere is a DESIGN BUG with the player buttons on the CAR MODE player screen. In BOTH the Non-Car Mode (Regular mode) and also in the drop-down notification panel player...

Music Fan

Plan Premium Country USA Device Pixel 4a Operating System Android 10   My Question or Issue There is a DESIGN BUG with the player buttons on the CAR MODE player screen.   In BOT...

Alex

Spotify Legend

766 Views

1 replies

0 likes

car mode
hide
like
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Speech command disappeared!

Ability to use voice for search or playback is gone. No idea why. Using S21 Ultra phone and shows that Spotify has all permissions for voice.... But no, even the microphone icon is gone.This happened a few months ago.Any ideas?

Visitor

Ability to use voice for search or playback is gone.  No idea why. Using S21 Ultra phone and shows that Spotify has all permissions for voice.... But no, even the microphone icon is gone. This ...

243 Views

0 replies

0 likes

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Superuser Contribution Phone wont play music, cant see playlists, even after clean re-install

Im on spotify premium, an android phone, and signing in with facebook every time.ive tried on wifi and on mobile data, ive tried playing songs from my pc and setting them to "listen on another device" to my phone and that doesnt work.i cant see any a...

Casual Listener

Im on spotify premium, an android phone, and signing in with facebook every time. ive tried on wifi and on mobile data, ive tried playing songs from my pc and setting them to "listen on another devi...

MihailY

Moderator

324 Views

1 replies

0 likes

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Solved!!Superuser Contribution Can't see songs in albums

PlanFreeCountryCanadaDeviceAndroid A20 My Question or IssueHello! Whenever I search/go into an album, I can't see any songs, meaning no preview option, and the and more text doesn’t open anything or react in any way. Playlists give me a preview optio...

Casual Listener

Plan Free Country Canada Device Android A20   My Question or Issue Hello! Whenever I search/go into an album, I can't see any songs, meaning no preview option, and the and more text does...

andrewotaku333

Casual Listener

20508 Views

9 replies

0 likes

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Cannot Open JRE Podcast or any other Podcast

Plan: premium Country: UK Device: One Plus 10 ProI just moved here. I have reinstalled the app. It shows the category of Podcasts but does not show the Podcasts themselves. I cannot view any podcasts even though I am in the UK. Please help

Newbie

Plan: premium  Country: UK  Device: One Plus 10 Pro I just moved here. I have reinstalled the app. It shows the category of Podcasts but does not show the Podcasts themselves. I cannot v...

Nico

Community Legend

331 Views

1 replies

0 likes

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Solved!!Superuser Contribution Autoplay feature not working in cellular streaming.

PlanPremiumCountryEgyptDevice(Samsung Galaxy A50.)Operating System(Andorid 11.) Recently i noticed that autoplay feature is not working in cellular streaming, it usually works if i opened the app with wifi and play song then change to cellular data, ...

Casual Listener

Plan Premium Country Egypt Device (Samsung Galaxy A50.) Operating System (Andorid 11.)   Recently i noticed that autoplay feature is not working in cellular streaming, it usually works ...

MihailY

Moderator

1173 Views

5 replies

0 likes

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Superuser Contribution Download to Galaxy Watch 4 very slow

Plan CouplePremiumCountry UK DeviceSamsung Galaxy 22 with a Galaxy Watch 4 Classic)Operating SystemAndroid/Wear OS When I am adding playlists to my watch and downloading songs for off-line play the transfer is very slow and sometimes barely downloads...

Regular

Plan Couple Premium Country UK   Device Samsung Galaxy 22 with a Galaxy Watch 4 Classic) Operating System Android/Wear OS   When I am adding playlists to my watch and downloadi...

Lyubka

Moderator

2926 Views

3 replies

0 likes

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Superuser Contribution spotify stops working on oneplus 10pro android 12

PlanPremiumCountryBrazilDeviceOneplus 10 PRoOperating System(android 12) My Question or Issuespotify app plays for a few minutes and crashes, I've uninstalled and installed again, cleared the cache, disabled access from nearby devices and it doesn't ...

Casual Listener

Plan Premium Country Brazil Device Oneplus 10 PRo Operating System (android 12)   My Question or Issue spotify app plays for a few minutes and crashes, I've uninstalled and installed a...

venkatM6

Casual Listener

1477 Views

5 replies

0 likes

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Album tracks not appearing

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and black. This does not happen on my PC only on my an...

Visitor

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and...

226 Views

0 replies

0 likes

  • 226 Views
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Solved!!Superuser Contribution "Someone takes part on ... device"

PlanPremiumCountryGermanyDeviceMoto G9 PowerOperating SystemAndroid 11 My Question or IssueRecently every time I open the Spotify-App it says "/Someone/ is taking part on /some device/" ("Nadja is taking part on BeatPill+" --> Join Session?) (see att...

Casual Listener

Plan Premium Country Germany Device Moto G9 Power Operating System Android 11     My Question or Issue Recently every time I open the Spotify-App it says "/Someone/ is taking par...

MihailY

Moderator

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes