Unknown error code "-24"

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Re: Unknown error code "-24"

Peter__
Community Legend

Google play is on android though right?

Nothing says it has to be directly a Spotify issue to be on the android section. Surely if someone was having an issue downloading the client on Windows, that is a Windows board topic not off topic.  

 

Peter

Peter
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Re: Unknown error code "-24"

monkeysee
Regular

thanks so much to you all for helping. i know this is a pain!

 

Peter: I just tried manual download and install and upon execution it just comes up with e X Application Not Installed. I also tried to execute the download from mircosd card and from internal drive. this is curious. Basically when I hard reset google play was excellent in automatically reinstalling every app but just not spotify...

 

i have had tons of problems with the phone in the last few weeks - crashing, freezing, rebooting etc..I am tempted to go with phone to carfonewharehouse and get it replaced...

 

any tip though is appreciated. i've just download further apps. its just spefically spotify...

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Re: Unknown error code "-24"

Liam
Community Legend
If you go to the Google play website and try to install via there what happens?

On a desktop BTW :)

Re: Unknown error code "-24"

monkeysee
Regular
Same thing from dolphin browser accessing google play...tries to install then error 24
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Re: Unknown error code "-24"

David
Spotify Legend

Sorry to hear you're running into these sorts of issues - certainly very weird that you're mainly experiencing these installing issues with Spotify. It's also odd that you're running into this after a factory reset of your phone.

Have you tried updating your phone's operating system again recently? Or was the factory reset to avoid doing that? 

Airhorn Enthusiast

Re: Unknown error code "-24"

monkeysee
Regular

thanks! yes I did the factory reset to fix a few prblems. The phone seems fine except this install. it sounds like a google play issue "error -24" although odd that no problem with any other app apart from Spot.

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Re: Unknown error code "-24"

Liam
Community Legend

Last post of the day :P

 

Please try and manually install the latest version located here :-) 

Re: Unknown error code "-24"

monkeysee
Regular

Thanks so much but still no action. After install option from opening this file...its result just says

 

Spotify (with logo)

 

X Application not Installed

Solution! 1 person liked this

Re: Unknown error code "-24"

Liam
Community Legend

@monkeysee wrote:

Thanks so much but still no action. After install option from opening this file...its result just says

 

Spotify (with logo)

 

X Application not Installed


Ok, this is very strange. That indicates that the launcher activity cannot be found. Please try wiping your device again, and also upgrading to the latest OS if available.

 

You should then try to reinstall from Google Play, or if that doesn't work install the apk linked above.

 

(Tip: Don't select to restore your data. That feature is very buggy.)

Re: Unknown error code "-24"

monkeysee
Regular

thanks all. did a hard reset and it seems all fine now. its appreciated how quickly you all responded. 

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