app loses downloads on Android based FiiO x-7II

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app loses downloads on Android based FiiO x-7II

3StarJ_R
Casual Listener

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Premium

 

Device: FiiO X7 mark II

Operating System: Android 5.1.

 

My Question or Issue: My X7 very rarely has internet access during daily usage at work. I've downloaded my extensive playlists 3 times now only to loose them a few days later....Why? redownloading all these files is time and labor intensive....Doesn't happen on my windows 10 PC or I-phone. This is  Leaving a very sour taste on monies spent for spotify premium, love the service, but if I can't get this problem addressed, will go elsewhere. Anyone have a suggestion?

 

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Re: app loses downloads on Android based FiiO x-7II

Moderator
Moderator

Hey @3StarJ_R.

 

Thanks for getting in touch!

 

Let's try to reset your Offline devices and start over from the beginning. This will remove your Offline music though.

 

  1. Remove All your Offline devices from here
  2. Reinstall the app using these steps

Hope this helps. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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2 Replies
Solution!

Re: app loses downloads on Android based FiiO x-7II

Moderator
Moderator

Hey @3StarJ_R.

 

Thanks for getting in touch!

 

Let's try to reset your Offline devices and start over from the beginning. This will remove your Offline music though.

 

  1. Remove All your Offline devices from here
  2. Reinstall the app using these steps

Hope this helps. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: app loses downloads on Android based FiiO x-7II

3StarJ_R
Casual Listener

I did those things as you suggested and so far after a few days I still have my playlist downloads available. Thank you for your consern and suggestions!

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