Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs are no longer downloading

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 13Spotify Version8.7.90.544 My Question or IssueSongs stop downloading after a certain amount of downloads. Next to the "heart" icon, the download shows a perpetually swi...

  • Newbie
  • Plan Premium Duo Country Canada Device Samsung Galaxy S20+ 5G Operating System Android 13 Spotify Version 8.7.90.544   My Question or Issue Songs stop downloading after a certain amo...
  • OscarDC
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing music as soon as I hear turn off the screen

PlanPremiumCountryGermanyDeviceSamsung Galaxy S20 FEOperating SystemAndroid 12 My Question or Issue as soon as I lock my screen Spotify stops playing music. It doesn't happen immediately though. First it starts stuttering for like 5 seconds and then ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S20 FE Operating System Android 12   My Question or Issue   as soon as I lock my screen Spotify stops playing music. It doesn't...
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 1 likes
  • 185 Views
  • 1 replies
  • 1 likes

Superuser Contribution Certain podcasts keep stopping and starting and are unplayable

PlanPremiumCountry Thailand DeviceXiaomi A1 Operating SystemAndroid 9 My Question or IssueSpotify works fine when it comes to playing music, but when I listen to the podcast by Hospital Records, I press play and then it stops, starts, stops, starts a...

  • Casual Listener
  • Plan Premium Country  Thailand   Device Xiaomi A1  Operating System Android 9   My Question or Issue Spotify works fine when it comes to playing music, but when I liste...
  • NickiD
  • Casual Listener
  • 1855 Views
  • 2 replies
  • 0 likes
  • hospital records
    Podcasts
    podcasts not playing
  • 1855 Views
  • 2 replies
  • 0 likes

Solved!! Local files not working after reinstall.

Android Reinstalled spotify to try and fix another issue and no local mp3 files are no longer detected or playing. Local files folder is empty but the files are definitly there on my file explorer and marked as audio. Also didnt detect the system aui...

  • Casual Listener
  • Android   Reinstalled spotify to try and fix another issue and no local mp3 files are no longer detected or playing.  Local files folder is empty but the files are definitly there on my f...
  • flanker15
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Status bar weird color after latest update & UI issues

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoCountryIsraelDeviceGoogle Pixel 7Operating SystemAndroid 13 (with latest December update) My Question or IssueAfter t...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Country Israel Device Google Pixel 7 Ope...
  • AlejaR
  • Moderator
  • 551 Views
  • 1 replies
  • 1 likes
  • Android
    Issues
    Pixel 7
    UI
  • 551 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unplayable or unavailable songs

How come some songs are unplayable or grayed out.... on a playlist or album after add it to my LibraryPlanPremiumCountryU.S.Device: Android Samsung Galaxy S10e Operating System My Question or IssueHow come some songs are unplayable or grayed out (una...

  • Casual Listener
  • How come some songs are unplayable or grayed out.... on a playlist or album after add it to my Library Plan Premium Country U.S. Device: Android  Samsung Galaxy S10e   Operating Sys...
  • Dian
  • Spotify Legend
  • 8788 Views
  • 8 replies
  • 0 likes
  • Unavailable songs
    Unplayable songs
  • 8788 Views
  • 8 replies
  • 0 likes

Superuser Contribution Text in lockscreen widget is black

Plan : DuoFree/Premium : PremiumCountry : Canada DeviceSamsung Galaxy S21 Ultra Operating SystemOne UI 5.0Android 13 After the newest update of One UI the text in the lockscreen widget is black, making it almost illegible if your screen isn't a contr...

  • Newbie
  • Plan : Duo Free/Premium : Premium Country : Canada   Device Samsung Galaxy S21 Ultra   Operating System One UI 5.0 Android 13   After the newest update of One UI the te...
  • MihailY
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! How to stop Spotify from opening upon smartphone reboot?

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10eOperating SystemAndroid 12 My Question or IssueDear all! I am new to this forum and I have a question.Whenever I reboot my smartphone Spotify starts with the last song/playlist/... active (see attache...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S10e Operating System Android 12   My Question or Issue Dear all!   I am new to this forum and I have a question. ...
  • Amayy
  • Spotify Star
  • 722 Views
  • 3 replies
  • 0 likes
  • 722 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bug: Podcasts vanish when sorting by "recently updated"

PlanPremiumCountryUSDeviceGoogle Pixel 5Operating SystemAndroid 13Spotify Version8.7.88.496 My Question or IssueI updated my app yesterday for the first time in a while, and now it is misbehaving. When I go to Library/Podcasts & Shows, I see all the ...

  • Casual Listener
  • Plan Premium Country US Device Google Pixel 5 Operating System Android 13 Spotify Version 8.7.88.496   My Question or Issue I updated my app yesterday for the first time in a while, ...
  • Joan
  • Moderator
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local songs are not recognized

Plan PremiumCountry GermanyDevice Samsung Galaxy S20+Operating System Android version 13Spotify Version 8.7.88.496 On my desktop Spotify recognizes and plays the local songs. On my smartphone however the app doesn't find the songs anymore. "Show audi...

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung Galaxy S20+ Operating System Android version 13 Spotify Version 8.7.88.496   On my desktop Spotify recognizes and plays the local s...
  • monocat13
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accidentally deleted a song from the song radio

PlanPremiumCountryUSA DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueI accidentally deleted a song from the song radio station. In fact, it is the song that the radio station is based on, "Kill Jill". I cannot seem to find a way t...

  • Newbie
  • Plan Premium Country USA  Device Samsung Galaxy S9 Operating System Android   My Question or Issue I accidentally deleted a song from the song radio station. In fact, it is the so...
  • Lyubka
  • Moderator
  • 2657 Views
  • 3 replies
  • 0 likes
  • 2657 Views
  • 3 replies
  • 0 likes

Superuser Contribution App search not working on my android devices

PlanPremiumCountryGermanyDeviceSamsung Galaxy Note9, Samsung Galaxy A30, Desktop(Windows), WebplayerOperating SystemAndroid 10, Windows 11 My Question or IssueThe issue is search and only the search is not working properly only on my Android devices ...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy Note9, Samsung Galaxy A30, Desktop(Windows), Webplayer Operating System Android 10, Windows 11   My Question or Issue The issue is se...
  • AlejaR
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! How to hide "Recommended Songs" for personal playlists?

Hi.How do I hide the "Recommended Songs" tab below playlists I created myself?Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there are songs listed that I did not specifically add mysel...

  • Casual Listener
  • Hi. How do I hide the "Recommended Songs" tab below playlists I created myself? Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there...
  • Amayy
  • Spotify Star
  • 751 Views
  • 3 replies
  • 2 likes
  • 751 Views
  • 3 replies
  • 2 likes

Superuser Contribution New phone/lost premium

Hi. Got a new phone (same number) spotify premium service didn't migrate to new phone.Paying for the service for 3 months without enjoying the benifits of premium. No fun..Tried to contact spotify. Seems impossible to this technically disadvantaged d...

  • Newbie
  • Hi. Got a new phone (same number) spotify premium service didn't migrate to new phone. Paying for the service for 3 months without enjoying the benifits of premium. No fun.. Tried to contact spotif...
  • Alex
  • Spotify Legend
  • 6598 Views
  • 4 replies
  • 1 likes
  • 6598 Views
  • 4 replies
  • 1 likes

Superuser Contribution CONSTANT pitch change during bluetooth playback. Grrrrr

The last 2 weeks the spotify app on my Samsung A52s is constantly pitching up and down when playing over bluetooth. It's absolutely unusable. It doesn't happen with any other app that plays audio so it's really spotify-specific. It's really horrible....

  • Casual Listener
  • The last 2 weeks the spotify app on my Samsung A52s is constantly pitching up and down when playing over bluetooth. It's absolutely unusable.   It doesn't happen with any other app that plays ...
  • Lyubka
  • Moderator
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sort albums from newest

PlanPremiumCountryPolandDeviceSamsung S20Operating SystemAndroid 12 My Question or IssueIn the past, in Library -> Albums section, when sorting "from newest" the albums on top would be the last added (liked) in the past. Now it seems that albums I li...

  • Regular
  • Plan Premium Country Poland Device Samsung S20 Operating System Android 12   My Question or Issue In the past, in Library -> Albums section, when sorting "from newest" the albums on...
  • ChrisPopp
  • Music Fan
  • 2793 Views
  • 49 replies
  • 5 likes
  • 2793 Views
  • 49 replies
  • 5 likes

Superuser Contribution Local files

PlanFreeCountryItalyDeviceSamsung a53 5GMy Question or IssueHi guys, i had my playlists with music downloaded on my phone, today i updated the app and spotify says that it can't reproduce this content now

  • Casual Listener
  • Plan Free Country Italy Device Samsung a53 5G My Question or Issue Hi guys, i had my playlists with music downloaded on my phone, today i updated the app and spotify says that it can't reprodu...
  • Eni
  • Moderator
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast Filter Not Working

PlanFreeCountry DeviceSamsung Galaxy S20 FE My Question or IssueThe podcast filter button us not working and i cannot sort it to unplayed. I have tried to restart the app, uninstall the app, restart my phone, logging out of the app and logging in (mu...

  • Visitor
  • Plan Free Country   Device Samsung Galaxy S20 FE   My Question or Issue The podcast filter button us not working and i cannot sort it to unplayed. I have tried to restart the app, u...
  • Eni
  • Moderator
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audio quality selection locked

PlanPremium DuoCountryMéxicoDeviceHuawei Nova 9Operating SystemEMUI 12.0.1 My Question or IssueDoes not allow selection of audio quality. Many other options are still disabled in the menu

  • Newbie
  • Plan Premium Duo Country México Device Huawei Nova 9 Operating System EMUI 12.0.1   My Question or Issue Does not allow selection of audio quality. Many other options are still disable...
  • AlejaR
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes