Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42033 Views
  • 65 replies
  • 25 likes
  • 42033 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877724 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877724 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26303 Views
  • 4 replies
  • 0 likes
  • 26303 Views
  • 4 replies
  • 0 likes

Solved!! [Android] Crash when playing from search

PlanPremiumCountryUSADeviceGoogle Pixel 5aOperating SystemAndroid 13My Question or IssueSpotify crashes whenever I search a song and tap it to play. Can still play songs by choosing them from my liked songs, my playlists or by asking Google assistant...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 5a Operating System Android 13 My Question or Issue Spotify crashes whenever I search a song and tap it to play. Can still play songs by choosing...
  • Semmi
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution How does one start the shuffle playlist over??

My Question or IssueI want to start my shuffle playlist over from the beginning. Not reset the order. For example:I'm listening to my playlist. I go do something else. When I come back to Spotify, my playlist starts from where I left it. But I don't ...

  • Casual Listener
  • My Question or Issue I want to start my shuffle playlist over from the beginning. Not reset the order. For example: I'm listening to my playlist. I go do something else. When I come back to Spotify...
  • Fishy-fishy
  • Casual Listener
  • 71564 Views
  • 6 replies
  • 2 likes
  • 71564 Views
  • 6 replies
  • 2 likes

Superuser Contribution When I am away from my home wifi less than half of my liked songs will play

Songs will start play for 10 seconds I then have to advance passed that song or exit completely to get it to work

  • Visitor
  • Songs will start play for 10 seconds I then have to advance passed that song or exit completely to get it to work
  • AlejaR
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify nie uruchamia sie po aktualizacji na systemie android 10

aplikacja jest uruchamiana w aucie na odtwarzaczu multimedialnym. po kliknięciu w apke pojawia się tylko czarna ramka strony startowej aplikacji i po sekundzie wyrzuca do pulpitu.

  • Visitor
  • aplikacja jest uruchamiana w aucie na odtwarzaczu multimedialnym. po kliknięciu w apke pojawia się tylko czarna ramka strony startowej aplikacji i po sekundzie wyrzuca do pulpitu.
  • Eni
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Let's introduce ourselves!

Hola a todos mi nombre es Mahatma y tengo un problema con Spotify, sucede que si estoy reproduciendo música y salgo de Spotify ya se que minimice la app o cambie de app, con salir de la app se pausa, ya configure el ahorro de batería lo deje sin rest...

  • Newbie
  • Hola a todos mi nombre es Mahatma y tengo un problema con Spotify, sucede que si estoy reproduciendo música y salgo de Spotify ya se que minimice la app o cambie de app, con salir de la app se pausa,...
  • OscarDC
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution SD Card corrupted by Spotify, impossible to format, write and delete.

PlanPremiumCountryFranceDeviceNokia 6.1Operating SystemAndroid One (10.0.0) My IssueMy SD Card corrupted by Spotify.I tried to format it from Android, when it was saying "done buddy!" nothing got removed.I tried from Windows, but I got an error witho...

  • Casual Listener
  • Plan Premium Country France Device Nokia 6.1 Operating System Android One (10.0.0)   My Issue My SD Card corrupted by Spotify. I tried to format it from Android, when it was saying "d...
  • V_E_L_Δ
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • Android
    Bug issues
    sd card
  • 348 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't control desktop version, but can control web version

PlanPremiumCountryIndiaDeviceOnePlus 7t proOperating SystemWindows 11 My Question or IssueI can't remote control the desktop version of Spotify, it doesn't show up in the list..but when I open Spotify in web player, I can remote control it using Andr...

  • Music Fan
  •   Plan Premium Country India Device OnePlus 7t pro Operating System Windows 11   My Question or Issue I can't remote control the desktop version of Spotify, it doesn't show up in...
  • Nishant24
  • Music Fan
  • 643 Views
  • 11 replies
  • 0 likes
  • 643 Views
  • 11 replies
  • 0 likes

Superuser Contribution App crashing when I click on the song in search bar

When I want to listen to the certain song or find some artists via search, I type in for example "Nirvana". Songs or artists pops up, but when I click on the wanted song/artist/playlist app crashes and if I was listening to a song that moment it stop...

  • Visitor
  • When I want to listen to the certain song or find some artists via search, I type in for example "Nirvana". Songs or artists pops up, but when I click on the wanted song/artist/playlist app crashes a...
  • Lyubka
  • Moderator
  • 1284 Views
  • 3 replies
  • 0 likes
  • 1284 Views
  • 3 replies
  • 0 likes

Solved!! Can I continue listening to a playlist between devices?

I was listening to a playlist on my MacBook Spotify app, closed the laptop down and hoped to continue listening to the playlist on my Android phone Spotify app.

  • Casual Listener
  • I was listening to a playlist on my MacBook Spotify app, closed the laptop down and hoped to continue listening to the playlist on my Android phone Spotify app.
  • kaworu_bloodpaw
  • Roadie
  • 1116 Views
  • 1 replies
  • 1 likes
  • 1116 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to open public playlist that I received through WhatsApp and Gmail

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUnable to open a public playlist that was sent to me in WhatsApp link plus a Gmail link. I ke...

  • Newbie
  • ...nable to open a public playlist that was sent to me in WhatsApp link plus a Gmail link. I keep getting the message "Private Playlist" but it is public and several other people were able to open it in t...
  • AlejaR
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only see devices from Android when connected to LTE but not on WI-FI

PlanPremiumCountryCODeviceVivo Y53SOperating SystemFuntouch OS - Android 12 I have an Alexa echo device, and a PC with Spotify Desktop and Web Spotify player. From the desktop connected to WiFi, I can see all devices: smartphone, Alexa and Web player...

  • Visitor
  • Plan Premium Country CO Device Vivo Y53S Operating System Funtouch OS - Android 12   I have an Alexa echo device, and a PC with Spotify Desktop and Web Spotify player.   From the...
  • AlejaR
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs playing twice

PlanPremiumCountryUSADeviceSamsung Galaxy S9+/Google Home MiniOperating SystemAndroid 10 My Question or IssueI'm not sure if this is a Google Home (mini, in my case) issue or a Spotify issue but it's driving me insane. For the last 5 or so days, when...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S9+/Google Home Mini Operating System Android 10   My Question or Issue I'm not sure if this is a Google Home (mini, in my case) iss...
  • Lyubka
  • Moderator
  • 1462 Views
  • 4 replies
  • 1 likes
  • 1462 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify running normally instead of in the background

PlanPremiumCountryusDevicegoogle pixel 6Operating Systemandroid 13 My Question or Issuei was listening for ~6 hours and Spotify used 38% of my battery, it was running in the foreground for almost all of the time, and was only in the background for 6 ...

  • Newbie
  • Plan Premium Country us Device google pixel 6 Operating System android 13   My Question or Issue i was listening for ~6 hours and Spotify used 38% of my battery,  it was&nbsp...
  • AlejaR
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made for you Playlists are gone. How do I restore them.

Hi,I can no longer see my Playlists when I click on "Made For You" under the search option in the Spotify android app. I tried clearing my cache and storage, but it does not do any difference.Appreciate your help.

  • Regular
  • Hi, I can no longer see my Playlists when I click on "Made For You" under the search option in the Spotify android app. I tried clearing my cache and storage, but it does not do any difference. App...
  • AlejaR
  • Moderator
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Next from queue broken

None of the below information shis required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSDeviceGoogle Pixel 6Operating SystemNewest Android version My Question or IssueI have auto play turned off. Ho...

  • Visitor
  • None of the below information shis required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device Google Pixel 6 Operating System Newest ...
  • Jose_M
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Mobile Data Usage Android + Verizon

Plan: FAMILY PREMIUMPremium: YEPCountry: US Device: Pixel 5Operating System: Android 13 My Question or Issue: From December 1 - 23 2022, Spotify used 11+ GBs of data. As a premium member since 2011/2012, I don't recall ever using this much mobile dat...

  • Newbie
  • Plan: FAMILY PREMIUM Premium: YEP Country: US   Device: Pixel 5 Operating System: Android 13    My Question or Issue: From December 1 - 23 2022, Spotify used 11+ GBs of data.&nb...
  • Joan
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • Android
    data usage
    Mobile
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Album Not Showing Song List

I First Got Spotify About 3 Weeks ago and I Was and Have Been Able to Tap an Album and the List of songs will show in Order and Where I Can Tap On One and it plays or I Hit the Play Button and it goes through the album in Order. But Today I Tap on an...

  • Visitor
  • I First Got Spotify About 3 Weeks ago and I Was and Have Been Able to Tap an Album and the List of songs will show in Order and Where I Can Tap On One and it plays or I Hit the Play Button and it goe...
  • MihailY
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify taking over my playlist and limiting options

Hi! Recently Spotify has been adding their name to some of my playlists, and limiting my options. I can't sort them or search in the lists.What is happening, and how do I get my playlists back?  

Screenshot_20230105_124450_Spotify.jpg
  • Casual Listener
  • Hi!  Recently Spotify has been adding their name to some of my playlists, and limiting my options. I can't sort them or search in the lists. What is happening, and how do I get my playlists ba...
  • IdaHao
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Superuser Contribution No video option

PlanPremiumCountryUKDevice(OPPO FIND NEO)Operating System(Android 10) My Question or IssueI have no option for videos on my app.I want to watch the JRE podcasts on my phone but I have no idea how to find them. I can search JRE and find the podcasts b...

  • Visitor
  • Plan Premium Country UK Device (OPPO FIND NEO) Operating System (Android 10)   My Question or Issue I have no option for videos on my app. I want to watch the JRE podcasts on my phone...
  • Eni
  • Moderator
  • 2692 Views
  • 5 replies
  • 2 likes
  • Android
    JRE
    Videos
  • 2692 Views
  • 5 replies
  • 2 likes