Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1042 Views
  • 0 replies
  • 4 likes

Superuser Contribution Unwanted added songs to my playlist

Spotify adds a lot of songs to my playlist that play most of the time instead of my songs.I dont like any of the songs they add. How can I stop this ?

  • Casual Listener
  • Spotify adds a lot of songs to my playlist that play most of the time instead of my songs.I dont like any of the songs they add. How can I stop this ?
  • Eni
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify only plays a few songs of a playlist after reboot Win/Android app

I have a big playlist that I always add songs to and play almost everytime I use Spotify. I keep running into a strange bug for both the Windows and Android app: I play the playlist, shut down the app on either of the platforms and after I restart Sp...

  • Casual Listener
  • I have a big playlist that I always add songs to and play almost everytime I use Spotify. I keep running into a strange bug for both the Windows and Android app: I play the playlist, shut down the ap...
  • Lyubka
  • Moderator
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify get log out automatically every morning and download songs deletes

I downloaded songs in night. In Morning i open spotify offline. My all downloads were deleted and ask me for log in

  • Visitor
  • I downloaded songs in night. In Morning i open spotify offline. My all downloads were deleted and ask me for log in
  • Joan
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is curently set to ofline

On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did something, but i'm back home and it still doesn't work. P...

  • Visitor
  • On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did someth...
  • OscarDC
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Blacked out songs on liked playlist

Hi,Ive been having isue. On my liked songs some of them are blacked out you cant listen them.You can unlike them download but can not listen.Please hellp, how can i fix it?Device:Samsung 22 UltraApp version:8.8.24.307

  • Visitor
  • Hi, Ive been having isue. On my liked songs some of them are blacked out you cant listen them. You can unlike them download but can not listen. Please hellp, how can i fix it? Device: Samsung 22...
  • Base93
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Superuser Contribution App constantly shuts down or just stops playing.

I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.

  • Visitor
  • I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.
  • Dian
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Superuser Contribution The voice command " Play Two by Two by Sofia on Spotify" causes a crash

On both my Android phone, my Nest Hub, and in my Tesla, if I ask the assistant to "play Two by Two by Sofia on Spotify", I get different results. Sometimes, Spotify opens, starts trying to play the song, then crashes or stops playing the song. Most o...

  • Casual Listener
  • On both my Android phone, my Nest Hub, and in my Tesla, if I ask the assistant to "play Two by Two by Sofia on Spotify", I get different results. Sometimes, Spotify opens, starts trying to play the s...
  • Lyubka
  • Moderator
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't seem to find the "Canvas" option on my android phone.

As the questions says, I cant find the option in my settings. I have premium and my region is set to USA. I have updated the app, restarted my phone, cleared the cache, force stopped the app, uninstalled and reinstalled it again, basically everything...

  • Casual Listener
  • As the questions says, I cant find the option in my settings. I have premium and my region is set to USA. I have updated the app, restarted my phone, cleared the cache, force stopped the app, uninsta...
  • MihailY
  • Moderator
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music just randomly stops then I need to restart the song

I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.

  • Visitor
  • I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.
  • Dian
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ button not working after weeks of use

PlanPremiumCountryUSADeviceGalaxy S22 Ultra My Question or IssueAfter weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the DJ button the screen goes grey as if it's pulling up, and then nothing h...

  • Newbie
  • Plan Premium Country USA Device Galaxy S22 Ultra   My Question or Issue After weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the ...
  • Alex
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have playlist I cant acess or even see but I know it exist

My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work

  • Newbie
  • My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work
  • Alex
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Problem with interface in android app

I can't see Logos like forward and backward on my app

  • Visitor
  • I can't see Logos like forward and backward on my app
  • Prague
  • Community Legend
  • 438 Views
  • 1 replies
  • 1 likes
  • 438 Views
  • 1 replies
  • 1 likes

is there a way to view all playlists created by a user?

Hello.I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a friend of mine but the app only shows 200 of them.is there a so...

  • Visitor
  • Hello. I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a fri...
  • Matthau
  • Music Fan
  • 11904 Views
  • 2 replies
  • 3 likes
  • 11904 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Smart shuffle

PlanPremiumCountryBrazilDeviceRedmi note 8Operating SystemAndroid 10 My Question or IssueI noticed that I don't have smart shuffle on my app, uninstalled and installed Spotify multiple times with no success, I also tapped and pressed the shuffle icon...

  • Newbie
  •   Plan Premium Country Brazil Device Redmi note 8 Operating System Android 10   My Question or Issue I noticed that I don't have smart shuffle on my app, uninstalled and installe...
  • Dian
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

How can I remove downloaded selections from my library?

Some downloads I no longer need and it is downloading a podcast I didn't know I requested.

  • Visitor
  • Some downloads I no longer need and it is downloading a podcast I didn't know I requested.
  • Amay
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes