Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52634 Views
  • 68 replies
  • 25 likes
  • 52634 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27560 Views
  • 4 replies
  • 0 likes
  • 27560 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Why did the shuffle and repeat buttons switch?

I opened my Spotify app this morning, and the repeat button, which is usually on the bottom right, is now on the bottom left, and the shuffle button is on the bottom right. Is this a permanent feature, and can I switch it back?

  • Casual Listener
  • I opened my Spotify app this morning, and the repeat button, which is usually on the bottom right, is now on the bottom left, and the shuffle button is on the bottom right. Is this a permanent featur...
  • CariY2206
  • Casual Listener
  • 741 Views
  • 2 replies
  • 1 likes
  • 741 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't like songs

I can't like songs. I've tried manually searching and liking, no luck. I've tried using the heart icon and the drop down list to select like, but no luck. My like playlist currently has 4548 songs, so it's not a limiting issue. No error comes up, jus...

  • Casual Listener
  • I can't like songs. I've tried manually searching and liking, no luck. I've tried using the heart icon and the drop down list to select like, but no luck. My like playlist currently has 4548 songs, s...
  • Susan_GP
  • Moderator
  • 23422 Views
  • 7 replies
  • 2 likes
  • 23422 Views
  • 7 replies
  • 2 likes

Superuser Contribution Media controls show the wrong album art.

PlanPremiumCountryKenyaDeviceRedmi 9Operating SystemAndroid 12 My Question or IssueThe media controls currently display the album art of the previously played song in the queue. When a new queue is started like when playing a new album, the media con...

  • Casual Listener
  • Plan Premium Country Kenya Device Redmi 9 Operating System Android 12   My Question or Issue The media controls currently display the album art of the previously played song in the que...
  • Eni
  • Moderator
  • 577 Views
  • 7 replies
  • 0 likes
  • 577 Views
  • 7 replies
  • 0 likes

Superuser Contribution Low Resolution Album Art

PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?

  • Gig Goer
  • Plan Premium   Country UK   Device Xperia 1 iii   Operating System Android 12   My Question or Issue On the album view the art is really low resolution. It looks aw...
  • rafaeljhonny
  • Newbie
  • 12311 Views
  • 76 replies
  • 13 likes
  • 12311 Views
  • 76 replies
  • 13 likes

Random Song Upon Opening

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20+ My Question or IssueEvery time I open the app it brings me to a completely random song instead of picking up where I left off

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S20+   My Question or Issue Every time I open the app it brings me to a completely random song instead of picking up where I left...
  • Prague
  • Community Legend
  • 306 Views
  • 3 replies
  • 1 likes
  • 306 Views
  • 3 replies
  • 1 likes

Spotify not playing through rear speakers in car

I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas? Seems very strange to me!

  • Newbie
  • I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas?...
  • JNardo
  • Visitor
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect lags on Yamaha RX-V6A when streaming Albums

PlanPremiumCountryGermany DeviceHuawei P 30 pro / iPad pro 2021Operating SystemiOS, Android My Question or IssueWhen streaming an album via connect I‘m experiencing lags on the last quarter of the second song which is streamed. It‘s always the second...

  • Casual Listener
  • Plan Premium Country Germany  Device Huawei P 30 pro / iPad pro 2021 Operating System iOS,  Android   My Question or Issue When streaming an album via connect I‘m experiencin...
  • asono
  • Roadie
  • 2034 Views
  • 11 replies
  • 0 likes
  • 2034 Views
  • 11 replies
  • 0 likes

Superuser Contribution Is Shuffling a library no longer generating new shuffled queues each time?

Playing any song within my Liked Songs library while shuffling songs results in the same exact Next From queue. I just noticed this morning but scrolling through this queue it's the same order of songs I heard last night and earlier this morning. The...

  • Casual Listener
  • Playing any song within my Liked Songs library while shuffling songs results in the same exact Next From queue. I just noticed this morning but scrolling through this queue it's the same order of son...
  • Vasil
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not able to Select VERY HIGH QUALITY" in subscrption plan

Hi There, PlanPremium MiniCountryIndiaDeviceMotorola G5 PlusOperating System Android Oreo My IssueI've Premium Mini Subscription but not able to use "VERY HIGH QUALITY" in Audio Quality1) I uninstalled and installed again.2) Am using only one account...

  • Visitor
  • Hi There,   Plan Premium Mini Country India Device Motorola G5 Plus Operating System  Android Oreo   My Issue I've Premium Mini Subscription but not able to use "VERY ...
  • shesabetch
  • Newbie
  • 9037 Views
  • 3 replies
  • 2 likes
  • 9037 Views
  • 3 replies
  • 2 likes

Superuser Contribution Selecting "Play" on Slipknot's artists' page adds in other artists.

This seems to be an issue I only have on my android app and only with this artist. When I go to their artist page and click "play," I get songs that do not belong to this artist, usually Murderdolls and Sinsaenum and a few others. I do not want to li...

  • Casual Listener
  • This seems to be an issue I only have on my android app and only with this artist. When I go to their artist page and click "play," I get songs that do not belong to this artist, usually Murderdolls ...
  • wpc2-_dl4qddj
  • Newbie
  • 1074 Views
  • 11 replies
  • 0 likes
  • 1074 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify for Android Auto - Not Playing Liked Songs on Artist Page

PlanPremiumCountryUnited KingdomDeviceSamsung S21Operating SystemAndroid Version 13 My Question or IssueI have been having an issue with Spotify when using the app via Android Auto in my car. Previously, if i went onto an Artist Page and clicked "Lik...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung S21 Operating System Android Version 13   My Question or Issue I have been having an issue with Spotify when using the app via Androi...
  • MihailY
  • Moderator
  • 1023 Views
  • 15 replies
  • 2 likes
  • 1023 Views
  • 15 replies
  • 2 likes

Shuffle play without interjecting songs

This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a different music service?

  • Visitor
  • This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a diffe...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify cutting out when opening full screen game

PlanPremiumCountryUKDeviceSamsung Galaxy s9Operating SystemAndroid 10 My Question or IssueWhenever I try to play spotify in the background while playing a game (Adventure Communist, Gardenscapes etc) it works for ~30 seconds then cuts out. The song s...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy s9 Operating System Android 10   My Question or Issue Whenever I try to play spotify in the background while playing a game (Adventure Com...
  • kindgrad
  • Newbie
  • 2315 Views
  • 2 replies
  • 0 likes
  • 2315 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost of referral link for two months

Recently just got a notification for a 2 month referral link and then lost it. Checked my email and everything and it isnt present.

  • Newbie
  • Recently just got a notification for a 2 month referral link and then lost it. Checked my email and everything and it isnt present.
  • sugarplum_yum
  • Visitor
  • 9925 Views
  • 15 replies
  • 4 likes
  • 9925 Views
  • 15 replies
  • 4 likes

Superuser Contribution Couldn't load the lyrics for this song

PlanFreeCountryIndiaDevice(OnePlus 5T)Operating System(Android 10) My Question or Issue I am running  the latest spotify version on my phone. No matter what song I choose that has lyrics label next to it, I always get this message. I've tried uninsta...

Screenshot_20210117-163446.jpg
  • Roadie
  •   Plan Free Country India Device (OnePlus 5T) Operating System (Android 10)   My Question or Issue   I am running  the latest spotify version on my phone. No matter what so...
  • Lyubka
  • Moderator
  • 49145 Views
  • 14 replies
  • 23 likes
  • 49145 Views
  • 14 replies
  • 23 likes

Spotify cuts on and out when using waze

PlanFree/PremiumCountryAUSTRALIA Device(Galazy a53Operating SystemAndroid My Question or IssueAs I'm driving with spotify on it keeps cutting in and out with waze navigation. Tried turning all settings off via both apa and nothing changes. Is there a...

  • Casual Listener
  • Plan Free/Premium Country AUSTRALIA  Device (Galazy a53 Operating System Android   My Question or Issue As I'm driving with spotify on it keeps cutting in and out with waze naviga...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Superuser Contribution Synchronise between Android and AAOS

Plan PremiumCountry NetherlandsDevice Google Pixel 7 & Volvo C40Operating System Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0) My Question or Issue (According the relevant App Stores the apps are up-to-date)On the phone app home screen I ha...

  • Casual Listener
  • Plan  Premium Country  Netherlands Device  Google Pixel 7 & Volvo C40 Operating System  Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0)   My Question...
  • Alex
  • Spotify Legend
  • 579 Views
  • 6 replies
  • 0 likes
  • 579 Views
  • 6 replies
  • 0 likes