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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394516 Views

546 replies

35 likes

Account
Free
  • 394516 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8385 Views

0 replies

7 likes

  • 8385 Views
  • 0 replies
  • 7 likes

Wrapped 2023 not working check video

PlanPremiumCountryNetherlandsDeviceSamsung S23Operating SystemAndroid My Question or IssueWrapped 2023 stops working everytime after the fifth slide. Then the slides before also stop working the slides after never work. Check the video

Newbie

Plan Premium Country Netherlands Device Samsung S23 Operating System Android   My Question or Issue Wrapped 2023 stops working everytime after the fifth slide. Then the slides before a...

Luke

Community Legend

691 Views

1 replies

0 likes

  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do I stop autoplay?

when I open spotify it selects a random tune from a random playlist and starts playing. this loses my place in podcasts, audiobooks and other playlists. i want it to stop autoplaying. the help on spotify website directs me to options which dont even ...

Music Fan

when I open spotify it selects a random tune from a random playlist and starts playing. this loses my place in podcasts, audiobooks and other playlists. i want it to stop autoplaying. the help on spo...

Vasil

Moderator

1388 Views

5 replies

0 likes

  • 1388 Views
  • 5 replies
  • 0 likes

Superuser Contribution Application starts but an unreachable drawer prevent using the app

Hi, when I launch Spotify on Android, I am well logged in but the screen is greyed and I can interact with nothing at all. I have seen the content of the drawer once anouncing new features with Android 14 but I wasn't able to confirm it. Now, I didn'...

Casual Listener

Hi, when I launch Spotify on Android, I am well logged in but the screen is greyed and I can interact with nothing at all. I have seen the content of the drawer once anouncing new features with Andro...

Vasil

Moderator

644 Views

4 replies

0 likes

  • 644 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't stream songs free

I'm unable to stream songs for free and I don't have access to my library... It's always emptyThe Spotify playlists too are always empty and my username shows digits instead of my namePlanFreeCountryNigeriaDevice(Infinix hot 5)Operating System(Androi...

Visitor

I'm unable to stream songs for free and I don't have access to my library... It's always empty The Spotify playlists too are always empty and my username shows digits instead of my name Plan Free ...

Maria

Moderator

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution No devices displayed in app

PlanPremium DuoCountryCZ DeviceSamsung Galaxy 8, 20FE Operating SystemAndroid 13 My Question or IssueI have a premium duo subscription and in one of the accounts I don't see the option to play on a device other than my current phone. It's not a hardw...

Newbie

Plan Premium Duo Country CZ   Device Samsung Galaxy 8, 20FE  Operating System Android 13   My Question or Issue I have a premium duo subscription and in one of the accounts ...

Maria

Moderator

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks in the queue don't start at the beginning?

Plan. PremiumCountry UK Device galaxy s23Operating System Android My Question or Issue My toddler likes to listen to audiobooks on repeat (the Gruffalo and gruffalos child are example of where this is happening). You can't 'loop' an audio book but yo...

Visitor

  Plan. Premium Country UK   Device galaxy s23 Operating System Android    My Question or Issue My toddler likes to listen to audiobooks on repeat (the Gruffalo and ...

Maria

Moderator

798 Views

1 replies

0 likes

  • 798 Views
  • 1 replies
  • 0 likes

Solved!! app suddenly crashes whenever using bluetooth

PlanPremiumCountryswedenDevicecat s60Operating Systemandroid 6.0.1 My Question or Issueas i said in the title, the app suddenly crashes whenever i'm using bluetooth and i'm scrolling in between different tracks and albums/playlists. it doesn't crash ...

Casual Listener

Plan Premium Country sweden Device cat s60 Operating System android 6.0.1   My Question or Issue as i said in the title, the app suddenly crashes whenever i'm using bluetooth and i'm s...

gubord

Regular

4530 Views

12 replies

5 likes

  • 4530 Views
  • 12 replies
  • 5 likes

Superuser Contribution Why Can't I See All My Playlists?

I have used the desktop app for years, but today I followed instructions and paired Spotify with my Sony Android TV. I can only see or play a handful of my playlists. Is there a way to access all my playlists? Desktop is W10, TV is Sony (Android) Tha...

Gig Goer

I have used the desktop app for years, but today I followed instructions and paired Spotify with my Sony Android TV. I can only see or play a handful of my playlists. Is there a way to access all my ...

Sohaibahmadu

Music Fan

596 Views

4 replies

0 likes

  • 596 Views
  • 4 replies
  • 0 likes

Superuser Contribution Follow button is behind Shuffle

PlanPremiumCountry DeviceXiaomi redmiOperating SysteemAndroid My Question or IssueThe Follow button of the artist's homepage is behind the Shuffle button so it can not be pressed.

Visitor

Plan Premium Country   Device Xiaomi redmi Operating Systeem Android   My Question or Issue The Follow button of the artist's homepage is behind the Shuffle button so it can not b...

Elena

Moderator

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution 504 gateway timeout

I tried to renew my subcription but i can't because it says the 504 error code in android application

Visitor

I tried to renew my subcription but i can't because it says the 504 error code in android application

Maria

Moderator

1980 Views

1 replies

0 likes

  • 1980 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify constantly crashes with mobile game apps

I recently updated my plan to Premium Duo and have been having issues using Spotify on my phone lately. I usually listen to my playlists when playing mobile games like Pokemon GO, so I turn off the in game music and sounds effects, but lately I have ...

Casual Listener

I recently updated my plan to Premium Duo and have been having issues using Spotify on my phone lately. I usually listen to my playlists when playing mobile games like Pokemon GO, so I turn off the i...

ericlazarus

Newbie

4836 Views

4 replies

2 likes

  • 4836 Views
  • 4 replies
  • 2 likes

Superuser Contribution Bass Boost Pre-Set Missing

PlanPremiumCountryCanadaDeviceSamsung Galaxy 21Operating SystemAndroid My Question or IssueBass boost pre-set not available since last spotify app update. Tried manually adjusting the equilizer but the sound is drastically different than before. Is t...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy 21 Operating System Android   My Question or Issue Bass boost pre-set not available since last spotify app update. Tried manually adju...

Elena

Moderator

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

App Not Loading

PlanPremium CountryUnited States DeviceSamsung Galaxy A23Operating SystemAndroid 13 My Question or IssueMy app has not been loading on my phone. I can clear the data and get into the app and successfully log in, but after that it just slowly loads th...

Casual Listener

Plan Premium  Country United States  Device Samsung Galaxy A23 Operating System Android 13   My Question or Issue My app has not been loading on my phone. I can clear the dat...

Allison24

Casual Listener

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App isn't compatible with your device

PlanFree/PremiumCountryCanada DeviceSamsung s22+ (2022)Operating SystemAndroid 13 My Question or IssueThe spotify app became unavailable on my device: there is an issue in play store " your device isn't compatible with this version " . I tried to rei...

Newbie

Plan Free/Premium Country Canada  Device Samsung s22+ (2022) Operating System Android 13   My Question or Issue The spotify app became unavailable on my device: there is an issue ...

Maria

Moderator

6122 Views

5 replies

0 likes

  • 6122 Views
  • 5 replies
  • 0 likes

The heart button is gone

PlanPaying customerCountrySweDeviceSamsung S21Operating SystemAndroid My Question or IssueThe heart button on the now-playing view is gone.It is replaced a plus button with unclear function. It DOES NOT add the song to the liked songs as the help des...

Roadie

Plan Paying customer Country Swe Device Samsung S21 Operating System Android   My Question or Issue The heart button on the now-playing view is gone. It is replaced a plus button with...

Anyk17

Spotify Star

1002 Views

1 replies

3 likes

  • 1002 Views
  • 1 replies
  • 3 likes

Superuser Contribution Empieza a reproducir música sin estar la app abierta

La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquiera está en segundo plano. Porque al dejar de usarla...

Newbie

La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquie...

Joan

Moderator

8253 Views

1 replies

0 likes

  • 8253 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Bug][Watch] Playlists in folders do not appear on watch app

PlanPremiumCountryCanadaDeviceSamsung Galaxy Watch4 (Classic)Operating SystemWearOS 3 My Question or IssueNone of my playlists that are located within folders are showing up at all on my watch under My Library. I only see the few playlists that are l...

Music Fan

  Plan Premium Country Canada Device Samsung Galaxy Watch4 (Classic) Operating System WearOS 3   My Question or Issue None of my playlists that are located within folders are sho...

waxlyrical

Casual Listener

2568 Views

6 replies

8 likes

folders
Playlists
watch
WearOS
  • 2568 Views
  • 6 replies
  • 8 likes

Superuser Contribution dynamic islnd

Hi everybody. Yesterday I figured out something so interesting. After I played music I saw dynamic island top of my phone and my phone is Xiaomi . But now I can't turn it on again an d I don't now how is abled yesterday

Casual Listener

Hi everybody. Yesterday I figured out something so interesting. After I played music I saw dynamic island top of my phone and my phone is Xiaomi . But now I can't turn it on again an d I don't now ho...

MihailY

Moderator

2006 Views

1 replies

0 likes

  • 2006 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify radio not sticking to order

When I select a song in the android app (Samsung S10), I choose go to song radia. The radio then comes up with a list of songs. As I play the list, random songs are played and not those in the playlist created. In addition, If I am listening on the S...

Newbie

When I select a song in the android app (Samsung S10), I choose go to song radia. The radio then comes up with a list of songs. As I play the list, random songs are played and not those in the playli...

Joan

Moderator

1187 Views

7 replies

0 likes

  • 1187 Views
  • 7 replies
  • 0 likes

Superuser Contribution Download songs

How to download songs for offline listening

Visitor

How to download songs for offline listening

Sohaibahmadu

Music Fan

472 Views

2 replies

0 likes

  • 472 Views
  • 2 replies
  • 0 likes