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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

bettiey-bettiey

Visitor

401020 Views

549 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8614 Views

0 replies

7 likes

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Download Error

I've been using spotify on my work computer for a few years with no issues. Then about a week ago, I went to open it and the screen was blank. All of my playlists, the suggested music, everything was gone. The program itself still opens and closes, b...

Newbie

I've been using spotify on my work computer for a few years with no issues. Then about a week ago, I went to open it and the screen was blank. All of my playlists, the suggested music, everything was...

Joe

Community Legend

425 Views

1 replies

0 likes

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Solved!! Listening on an unrequested device

I'm listening on my android device an suddenly my music stops. When I check my phone I see a message saying "listening on Hannah's device" (see attached)I don't know any Hannah. I don't have another device. I'm the only one using my user.Please help ...

Casual Listener

I'm listening on my android device an suddenly my music stops. When I check my phone I see a message saying "listening on Hannah's device" (see attached) I don't know any Hannah. I don't have anothe...

DarioSoria

Casual Listener

549 Views

2 replies

0 likes

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"This song is not available" but it totally is

This isn't really a _problem_ per se, just a sort of odd behavior --Frequently (and probabilistically, so can't screenshot...) I'll click on a song and be warned "this song is not available", but the song will start playing regardless. System info: A...

Newbie

This isn't really a _problem_ per se, just a sort of odd behavior -- Frequently (and probabilistically, so can't screenshot...) I'll click on a song and be warned "this song is not available", but t...

user-removed

Not applicable

377 Views

1 replies

0 likes

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  • 1 replies
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my spotify playlists have disappeared

my spotify account asked me to log back in last week and i couldnt remeber the username so telecom told me and i logged back in to find no playlists?

Newbie

my spotify account asked me to log back in last week and i couldnt remeber the username so telecom told me and i logged back in to find no playlists?

user-removed

Not applicable

457 Views

1 replies

0 likes

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HOW DO I DO TO REMOVE DOWNLOADED SONGS FROM MY MOBILE?

HOW DO I DO TO REMOVE DOWNLOADED SONGS FROM MY MOBILE IN ORDER TO ADD NEW SONGS SINCE I HAVE ALREDY REACH THE LIMIT OF SONGS (3333)?

Newbie

HOW DO I DO TO REMOVE DOWNLOADED SONGS FROM MY MOBILE IN ORDER TO ADD NEW SONGS SINCE I HAVE ALREDY REACH THE LIMIT OF SONGS (3333)?

Maxim

Spotify Star

1211 Views

1 replies

0 likes

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music stops if I get a WhatsApp message

Hi everyone,I have Spotify on my galaxy note 3 and the last three days Spotify stop the music if I get a message in WhatsApp and also if I send one. Please help me. Thanks

Casual Listener

Hi everyone, I have Spotify on my galaxy note 3 and the last three days Spotify stop the music if I get a message in WhatsApp and also if I send one. Please help me. Thanks

TecnoInnovador

Casual Listener

7886 Views

6 replies

0 likes

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Solved!! App not available in Play Store

Hi, I live in Portugal and I have dowloaded the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't let me. It says "This item isn't available in your country". Any idea...

Casual Listener

Hi,   I live in Portugal and I have dowloaded  the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't l...

TecnoInnovador

Casual Listener

14856 Views

3 replies

0 likes

country
play store
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No puedo ingresar a la cuenta

Tenía una cta premiun a lo que cancele mi cta de facebook y por consecuente se cerro la de spotify. EH creado otra cuenta pero lo que no se es como hacer para que ya no se genere él cobro en la primer cuenta a la que ya no eh podido ingresar ya que e...

Newbie

Tenía una cta premiun a lo que cancele mi cta de facebook y por consecuente se cerro la de spotify. EH creado otra cuenta pero lo que no se es como hacer para que ya no se genere él cobro en la prime...

479 Views

0 replies

0 likes

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Spotify Freezing

Randomly My Playlist Often Freezes Up Plz Inform Me How To Fix.

Visitor

Randomly My Playlist Often Freezes Up Plz Inform Me How To Fix.

user-removed

Not applicable

628 Views

2 replies

0 likes

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Lastfm Kindle Fire?

I'm considering getting a Kindle fire. Would I be able to scrobble to lastfm from it? I know spotify supports scrobbling but does it only do it if I'm online or something? (I'm currently on apple music, which isn't supported by kindle fires).

Visitor

I'm considering getting a Kindle fire. Would I be able to scrobble to lastfm from it? I know spotify supports scrobbling but does it only do it if I'm online or something? (I'm currently on apple mus...

524 Views

0 replies

0 likes

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Crossfade not working for albums I've downloaded

I can use crossfade and gapless for any songs or playlists, streaming or downloaded, except albums. It doesn't want to work at all. Clearly a bug, I'm just wondering if someone has had and fixed this before.Thanks!

Newbie

I can use crossfade and gapless for any songs or playlists, streaming or downloaded, except albums. It doesn't want to work at all. Clearly a bug, I'm just wondering if someone has had and fixed this...

Pidg3

Casual Listener

877 Views

1 replies

0 likes

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App keeps crashing on Nexus 6P device.

Spotify keeps crashing on my device. It first stops letting me skip to the next song, finishes the song that is currently playing then stalls out and doesn't allow me to do anything further. I keep having to reset the app, but the problem keeps happe...

Newbie

Spotify keeps crashing on my device. It first stops letting me skip to the next song, finishes the song that is currently playing then stalls out and doesn't allow me to do anything further. I keep h...

Mirkolino99

Newbie

1358 Views

3 replies

1 likes

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Se me cambia el ecualizador solo

Hola alguien sabe que puede ser? Yo uso un ecualizador personalizado donde los graves estan al maximo para tener algo mas de calidad, pero al terminar la cancion, al llegar una notificacion o lo que sea, se vuelve a poner el ecualizador normal, que n...

Newbie

Hola alguien sabe que puede ser? Yo uso un ecualizador personalizado donde los graves estan al maximo para tener algo mas de calidad, pero al terminar la cancion, al llegar una notificacion o lo que ...

568 Views

0 replies

0 likes

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No Volume

So i turn the app on, the tracks play but no sound comes out. i plug headphones in and still nothing. any ideas on how to fix?

Newbie

So i turn the app on, the tracks play but no sound comes out. i plug headphones in and still nothing. any ideas on how to fix?

Bittencourt

Spotify Star

319 Views

1 replies

0 likes

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Solved!! HELP!!! My music keeps pausing after each song...

Everytime I press "Shuffle Play" on my playlist it will play one song and not play the next one until I am on the app. I can't shut my screen off or go to a different app while keeping my music on. It is very frustrating because when I listen to musi...

Casual Listener

Everytime I press "Shuffle Play" on my playlist it will play one song and not play the next one until I am on the app. I can't shut my screen off or go to a different app while keeping my music on. I...

bellafaziio

Casual Listener

1631 Views

3 replies

0 likes

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  • 3 replies
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Offlinemode doesn't work.

Hello. My girl has some issues with spotify. She went on a trip a week ago and plan on staying for another week. At her location there is no cellservice. Before she went she upgaded to premium. She made a playlist and downloaded it so she could play ...

Newbie

Hello. My girl has some issues with spotify. She went on a trip a week ago and plan on staying for another week. At her location there is no cellservice. Before she went she upgaded to premium. She m...

iagvanbad

Newbie

362 Views

1 replies

0 likes

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Solved!! Moving local files

Is it possible to move already downloaded local files directly from your phone to Spotify? For example if I download a mixtape on Datpiff is there a way to upload it to Spotify, like on desktop how there is the "local files" option?Thanks

Casual Listener

Is it possible to move already downloaded local files directly from your phone to Spotify? For example if I download a mixtape on Datpiff is there a way to upload it to Spotify, like on desktop how t...

GionelIbarra

Casual Listener

2402 Views

4 replies

0 likes

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Spotify closes sudenly

I cant use The app. Last time i use it was yesterday. I reinstalled The app and it keeps closing up. I have spotify premium... could it be payment issues?

Newbie

I cant use The app. Last time i use it was yesterday. I reinstalled The app and it keeps closing up. I have spotify premium... could it be payment issues?

osornios

Spotify Star

487 Views

1 replies

1 likes

  • 487 Views
  • 1 replies
  • 1 likes