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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

396066 Views

546 replies

35 likes

Account
Free
  • 396066 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8455 Views

0 replies

7 likes

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Headset buttons override on 5.1.2 Lollipop

Hi. Been using Spotify on Android (phone: Galaxy S2). Everything was fine when I had the original software for the phone (4.1.2 Jelly Bean). The headset buttons would control the music app that was currently active. For example, if Spotify was turned...

Newbie

Hi.   Been using Spotify on Android (phone: Galaxy S2). Everything was fine when I had the original software for the phone (4.1.2 Jelly Bean). The headset buttons would control the music app t...

465 Views

0 replies

0 likes

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Ayuda

Pague en el Oxxo Spotify Premium, pero sigo teniendo Spotify Gratis, porfavor ayúdenme.

Newbie

Pague en el Oxxo Spotify Premium, pero sigo teniendo Spotify Gratis, porfavor ayúdenme.

286 Views

0 replies

0 likes

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Spotify problem on my android

So i paid the 99 cents for the 3 months thing, Then I already put my card number and the others, But then when I tried to pick a song it doesnt want cause it says i need to purchase the premium, but I already did it. and my credit card record list sa...

Casual Listener

So i paid the 99 cents for the 3 months thing, Then I already put my card number and the others, But then when I tried to pick a song it doesnt want cause it says i need to purchase the premium, but ...

Vibeklopez

Casual Listener

467 Views

2 replies

0 likes

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  • 2 replies
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Subscription payment error

I tried to pay the 3months for .99 but my card wasn't going thru I tried it a few times but no luck. I used a different phone too but no luck either. Then I noticed a lock where u type in your card number. I clicked on it and brought me to a "trustwa...

Newbie

I tried to pay the 3months for .99 but my card wasn't going thru I tried it a few times but no luck. I used a different phone too but no luck either. Then I noticed a lock where u type in your card n...

262 Views

0 replies

0 likes

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Samsung Galaxy S 5 help

Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.

Casual Listener

Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.

Xanderhunter

Casual Listener

946 Views

2 replies

0 likes

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Disabling push advertisements on Android

Hi All, I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream. Recently however the Spotify app itself (on Android) has started pushing ads as Android notifications! I had a chat with support, and it turns out t...

Visitor

Hi All,   I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream.  Recently however the Spotify app itself (on Android) has started pushing ads as An...

DPetrillo

Newbie

10790 Views

2 replies

0 likes

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  • 2 replies
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add to playlist - favourite at top of list new feature?

hi team,i often add tracks to my big play list, so would be cool if i could pin this to top of playlist listnew feature ? thanksdan

Visitor

hi team, i often add tracks to my big play list, so would be cool if i could pin this to top of playlist list new feature ? 😉 thanks dan

217 Views

0 replies

0 likes

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Metadata files

Hi all,I have a zenfoe2 with latest Android version and spotify premium on.When I hear music in my car (bmw), I cannot see the album cover on my display.i ask you if there is a way to show all metadata files.Second, the oly way to connect the app to ...

Newbie

Hi all, I have a zenfoe2 with latest Android version and spotify premium on. When I hear music in my car (bmw), I cannot see the album cover on my display. i ask you if there is a way to show all ...

227 Views

0 replies

0 likes

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Album covers not showing

When i'm viewing the current playing song the cover just shows the gray disc like it had no cover. Has this happened to anybody else and how do i fix this?

Casual Listener

When i'm viewing the current playing song the cover just shows the gray disc like it had no cover. Has this happened to anybody else and how do i fix this?

270 Views

0 replies

0 likes

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[HTC One M9] Spotify is using Mobile Data event with 'restrict background data' option 'on'

Hi, I am using Spotify on HTC One M9. When I restrict background data on my device it should force Spotify to use data only when on Wi-fi. However Spotify is keep using my Mobile Data Plan even with this option ticked. I know I can go offline mode an...

Regular

Hi,   I am using Spotify on HTC One M9.  When I restrict background data on my device it should force Spotify to use data only when on Wi-fi.   However Spotify is keep using my Mo...

681 Views

0 replies

0 likes

background data
HTC one_m9
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Samsung S6 Edge - can't play downloaded songs in offline mode

Hello,I am having issue which has been here several times on different devices.Have Samsung S6 128gb. I am have downloaded 3300 songs with visible download mark.Once I go to offline mode I cant see any song available and therefore playable.I have tri...

Casual Listener

Hello, I am having issue which has been here several times on different devices. Have Samsung S6 128gb. I am have downloaded 3300 songs with visible download mark. Once I go to offline mode ...

Briz0wn

Casual Listener

835 Views

2 replies

0 likes

offline mode
Offline songs
S6 Edge
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Spotify Connect on Fire TV doesnt Work anymone

Hey Spotify,Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my mobile's Spotify App to the newest Version it has to be ...

Regular

Hey Spotify, Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my m...

cues

Regular

365 Views

1 replies

0 likes

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  • 1 replies
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Turning push notifications off

I've switched off all the notifications in the Spotify app (settings > notifications) and still recieve push notifications ("sign up your family bla bla bla"). How do I turn off these darn notifications for good??

Newbie

I've switched off all the notifications in the Spotify app (settings > notifications) and still recieve push notifications ("sign up your family bla bla bla"). How do I turn off these darn notific...

283 Views

0 replies

0 likes

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Spotify being killed in background

I literally cannot do anything else when listening to Spotify. If I try to use another app at the same time (check email, Facebook, browse web, etc) Spotify closes and stops playing. This is especially an issue in the car; I cannot play Spotify throu...

Regular

I literally cannot do anything else when listening to Spotify.  If I try to use another app at the same time (check email, Facebook, browse web, etc) Spotify closes and stops playing.  This...

Alliekat

Regular

4001 Views

7 replies

0 likes

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Files on computer and android

Hi all. Thanks in advance for your help. I am new to spotify and have a few questions. 1. If users' own files are loaded on a PC, I assume they won't also appear if logged in on another PC? 2. I understand files can be 'synced' or something from PC t...

Casual Listener

Hi all.   Thanks in advance for your help.   I am new to spotify and have a few questions.   1. If users' own files are loaded on a PC, I assume they won't also appear if logged ...

driveflanger

Community Legend

625 Views

5 replies

0 likes

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Keeping getting logged out (on Android Marshmallow)

I just started using Spotify on Android and every day (sometimes every other day) it forces me to re-login which is a pain, but the dealbreaker is that it requires me to mark all the playlists I want offline and re-download. There's a couple of other...

Newbie

I just started using Spotify on Android and every day (sometimes every other day) it forces me to re-login which is a pain, but the dealbreaker is that it requires me to mark all the playli...

284 Views

0 replies

0 likes

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downloaded playlist not available offline :/

hi all,i have all my fave playlists downloaded for offline playing, but just selected a couple of them, that i have played before offline,and get message 'not available' not sure why?thanksdan

Visitor

hi all, i have all my fave playlists downloaded for offline playing, but just selected a couple of them, that i have played before offline, and get message 'not available' 😕 not sure why? thanks...

user-removed

Not applicable

333 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Is it possible to move song in queue

HiI have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance.

Casual Listener

Hi I have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance. 

Dragono1313

Casual Listener

599 Views

2 replies

1 likes

  • 599 Views
  • 2 replies
  • 1 likes