Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395594 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGermanyDevicePolestar 2Operating SystemAndroid Automotive AAOS 10 (not Android Auto) My Question or IssueI can see all my history in "recently played" on my smartphone. I can even see all songs I played in the car with the Spotify a...
Plan Premium Country Germany Device Polestar 2 Operating System Android Automotive AAOS 10 (not Android Auto) My Question or Issue I can see all my history in "recently played" on my...
Regular
2245 Views
11 replies
0 likes
Necesito desactivar esa animación que aparece cuando bloqueo la pantalla mientras reproduzco música, tengo desactivado desde Android la opción de pantalla siempre activa pero no encontré dónde desactivar eso, y desde Spotify tampoco pude
Necesito desactivar esa animación que aparece cuando bloqueo la pantalla mientras reproduzco música, tengo desactivado desde Android la opción de pantalla siempre activa pero no encontré dónde desact...
Visitor
1768 Views
11 replies
1 likes
PlanPremium DeviceSamsung Galaxy S20 FE Operating SystemAndroid 12 My Question or IssueIn my Android app, the playlists featuring the artist disappeared from the artist pagebut they do appear on the desktop app. How can I see those playlists on the a...
Plan Premium Device Samsung Galaxy S20 FE Operating System Android 12 My Question or Issue In my Android app, the playlists featuring the artist disappeared from t...
Moderator
511 Views
5 replies
0 likes
Recently my apps started saying under (Good morning) etc tab "you're offline" even though I'm online and allow me to play songs... I've deleted the app fully reinstalled still saying it randomly then goes away after a few seconds.
Recently my apps started saying under (Good morning) etc tab "you're offline" even though I'm online and allow me to play songs... I've deleted the app fully reinstalled still saying it randomly then...
Casual Listener
351 Views
1 replies
0 likes
Je n'arrive pas à changer les icones de musique dans mes "Fichiers locaux" lorsque je j'écoute celles-ci
Je n'arrive pas à changer les icones de musique dans mes "Fichiers locaux" lorsque je j'écoute celles-ci
Moderator
385 Views
1 replies
0 likes
I use Oppo Reno 2z. Ive noticed that when I use Spotify, it frequently makes my phone have massive lag spikes, even when the app is running in the background. Ive narrowed it down to the bug happening when I see spotify notifications. the bug is trig...
I use Oppo Reno 2z. Ive noticed that when I use Spotify, it frequently makes my phone have massive lag spikes, even when the app is running in the background. Ive narrowed it down to the bug ...
Moderator
424 Views
1 replies
0 likes
PlanPremiumCountrySweden Device(Samsung S 10 plus) Operating System(Android) My Question or IssueHello! I own an Harman kardon enchant 800 which has an Chromecast Audio/Spotify Connect function. It has worked rather flawlessly for the last couple of ...
Plan Premium Country Sweden Device (Samsung S 10 plus) Operating System (Android) My Question or Issue Hello! I own an Harman kardon enchant ...
Newbie
7955 Views
19 replies
3 likes
I'm using Spotify on my Android phone. I've had premium for a while now and never before had any problems, but in the past couple of months Spotify has gotten more and more crazy. It stopst the song I'm listening to with no reason, or starts to switc...
I'm using Spotify on my Android phone. I've had premium for a while now and never before had any problems, but in the past couple of months Spotify has gotten more and more crazy. It stopst the song ...
Moderator
3485 Views
7 replies
0 likes
the ability to turn on sleep timer when listening to music on a device like Alexa is gone. it makes so sense that it isn't available anymore
the ability to turn on sleep timer when listening to music on a device like Alexa is gone. it makes so sense that it isn't available anymore
Spotify Legend
1986 Views
1 replies
1 likes
The app isn't compatible with my phone anymore in Play Store and works only with manual installation. But Google Pixel 3a XL has Android 12.1 and was launched in 2019. What's the problem with this?
The app isn't compatible with my phone anymore in Play Store and works only with manual installation. But Google Pixel 3a XL has Android 12.1 and was launched in 2019. What's the problem with this?
Moderator
1558 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
309 Views
1 replies
0 likes
I don't know why is this happening, because I have brand new device, and there's no reason for Spotify doesn't work. Especially, when hints in my phone recommend to install it.I thought that the reason was the fact that my Google Play account and pay...
I don't know why is this happening, because I have brand new device, and there's no reason for Spotify doesn't work. Especially, when hints in my phone recommend to install it. I thought that the re...
Casual Listener
2325 Views
2 replies
0 likes
Need to cancel payment
Need to cancel payment
Spotify Star
290 Views
1 replies
0 likes
プレミアムプランへの加入を勧められる画面表示になり、そこから先に進めません。どうしたら、シャッフルモードを元にもどせますか？
プレミアムプランへの加入を勧められる画面表示になり、そこから先に進めません。 どうしたら、シャッフルモードを元にもどせますか？
Community Legend
2729 Views
1 replies
1 likes
Últimamente he tenido problemas al intentar reproducir la música que tengo descargada sin conexión.He estado aproximadamente 1 mes con este mismo problema he intentado de todo pero no me ha funcionado.Alguien por favor ayudeme
Últimamente he tenido problemas al intentar reproducir la música que tengo descargada sin conexión. He estado aproximadamente 1 mes con este mismo problema he intentado de todo pero no me ha funcion...
Moderator
724 Views
1 replies
0 likes
Hey yo, during my listening my background of the app got stuck as if it was my playlist that I was previewing before going back in menus.step-by-step of my actions:1. while listening to a song using new shuffle function in song view.2. pressed add to...
Hey yo, during my listening my background of the app got stuck as if it was my playlist that I was previewing before going back in menus. step-by-step of my actions: 1. while listening to a song ...
Casual Listener
830 Views
5 replies
0 likes
I can't resume songs when i leave the app and come back to the app. It just doesn't work. I have to skip the song completely
I can't resume songs when i leave the app and come back to the app. It just doesn't work. I have to skip the song completely
Moderator
702 Views
1 replies
0 likes
Se me cierra la aplicación y se escucha muy mal el audio
Se me cierra la aplicación y se escucha muy mal el audio
Moderator
256 Views
1 replies
0 likes
Switching to the duo plan they say they want to charge my husband I'm the one that pays for the plan the wife
Switching to the duo plan they say they want to charge my husband I'm the one that pays for the plan the wife
Spotify Legend
258 Views
1 replies
0 likes
Hi, I'm currently using this version of the application (8.8.26.56) and when I try to listen to something the app just crash. What I have to do? Thanks in advance for the help ^^
Hi, I'm currently using this version of the application (8.8.26.56) and when I try to listen to something the app just crash. What I have to do? Thanks in advance for the help ^^
Moderator
310 Views
1 replies
1 likes
