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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

392772 Views

545 replies

35 likes

Account
Free
  • 392772 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8281 Views

0 replies

7 likes

  • 8281 Views
  • 0 replies
  • 7 likes

Android Storage Locations?

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has disappeared.

Newbie

Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has di...

Daniel

Community Legend

7812 Views

1 replies

0 likes

  • 7812 Views
  • 1 replies
  • 0 likes

Spotify not working with Fido

My husband recently switched our plans to Pulse plans with Fido so we qualified to have Spotify Premium and Daily Vice free which is included in our price plans. He was able to get them working on his phone, but for some reason it will not work on mi...

Newbie

My husband recently switched our plans to Pulse plans with Fido so we qualified to have Spotify Premium and Daily Vice free which is included in our price plans. He was able to get them working on hi...

Daniel

Community Legend

906 Views

1 replies

0 likes

  • 906 Views
  • 1 replies
  • 0 likes

Spotify stopped syncing with Facebook

Hi! I signed up with Spotify using a regular login, and, then, used 'Connect To Facebook'. It was working fine, until today, when they disconnected. And it keeps giving me the error "there is another Spotify account associated with this Facebook acco...

Newbie

Hi! I signed up with Spotify using a regular login, and, then, used 'Connect To Facebook'. It was working fine, until today, when they disconnected. And it keeps giving me the error "there is another...

Daniel

Community Legend

877 Views

1 replies

0 likes

spotify facebook sync problems login dual account
  • 877 Views
  • 1 replies
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About deleting an account in guess. The one I made is only a lower case letter away from my Facebook

I have an account that's the same as my Facebook but I made it without cappitolizing the first letter. Now they don't match and I can't get them to link. I guess I need to delete one how do I fix this?

Newbie

I have an account that's the same as my Facebook but I made it without cappitolizing the first letter. Now they don't match and I can't get them to link. I guess I need to delete one how do I fix thi...

LordRollin

Community Legend

841 Views

1 replies

0 likes

  • 841 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't play my local songs

Hi there !! I've got several local songs on my dekstop and those files play without problemes on my pc.but when I add those songs to a playlist that I use for my phone (one plus one CM12). My phone can't play those songs and won't download for offlin...

Casual Listener

Hi there !!    I've got several local songs on my dekstop and those files play without problemes on my pc. but when I add those songs to a playlist that I use for my phone (one plus on...

Rashtar

Casual Listener

861 Views

3 replies

0 likes

  • 861 Views
  • 3 replies
  • 0 likes

Great, but not understood Spotify feature

I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was running low on battery, so I used my work phone (HTC O...

Newbie

I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was run...

kbrooksc

Community Legend

729 Views

1 replies

0 likes

Android
Offline Access
offline availablity
Offline Devices
offline music
Offline songs
saved music
  • 729 Views
  • 1 replies
  • 0 likes

Volume decrease

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with control center. I dont know what happened but i can...

Casual Listener

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with ...

user-removed

Not applicable

1010 Views

4 replies

0 likes

volume
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  • 4 replies
  • 0 likes

Spotify music listening level issue (Android)

This is the second time I post something about this.My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshuggah and the list keeps going) or even in Hip Hop albums...

Regular

This is the second time I post something about this. My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshug...

MattSuda

Spotify Star

1511 Views

6 replies

2 likes

Android
audio level
  • 1511 Views
  • 6 replies
  • 2 likes

Volume issues with Android

Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is solved. Sadly, no one seem to notice that it isn't. Y...

Gig Goer

Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is so...

Mr_Blaubeere

Gig Goer

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

My phone doesn't recognize my spotify premium!

hey! Every time i pay for spotify premium my phone won't let me listen to offline playlists i get the message that i have to pay for spotify premium in order to listen offline mode but i have already payed for it, and i can't get it to work, please h...

Casual Listener

hey! Every time i pay for spotify premium my phone won't let me listen to offline playlists i get the message that i have to pay for spotify premium in order to listen offline mode but i have alrea...

cyann599

Newbie

2229 Views

10 replies

0 likes

  • 2229 Views
  • 10 replies
  • 0 likes

Solved!! Change the storage to SDCard is not working

Hello guys, i just signed the spotify premium (about two or three days).when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage. I look for solutions in any foruns i know, but the i can't fix that probl...

Newbie

Hello guys, i just signed the spotify premium (about two or three days). when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage.   I look fo...

atom1989

Community Legend

4936 Views

11 replies

0 likes

  • 4936 Views
  • 11 replies
  • 0 likes

Lost all info

I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and restarting my phone.

Casual Listener

I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and resta...

atom1989

Community Legend

506 Views

3 replies

0 likes

  • 506 Views
  • 3 replies
  • 0 likes

Solved!! Will updating app on android delete my offline cache?

Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. Very frustrating as I have limited access to high s...

Casual Listener

Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. ...

dinomight

Spotify Star

1300 Views

3 replies

0 likes

offline music
  • 1300 Views
  • 3 replies
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Solved!! sound

I have uninstalled and reinstalled spotify i have turned off my phone took out the battery i have tried everything but my music is way too quite i can barley hear it all my other apps play at the volume i have set except this one plz HELP

Regular

I have uninstalled and reinstalled spotify i have turned off my phone took out the battery i have tried everything but my music is way too quite i can barley hear it all my other apps play at the vol...

girl4god74

Regular

2061 Views

12 replies

0 likes

  • 2061 Views
  • 12 replies
  • 0 likes

Play local files from Mac in my Android Phone Spotify

I want to play local files from mac in my android phone, but everytime I select a local song from my phone, it says "This song is not available". What should I do??? Thx

Casual Listener

I want to play local files from mac in my android phone, but everytime I select a local song from my phone, it says "This song is not available". What should I do???   Thx

hmaesta

Newbie

1771 Views

6 replies

0 likes

  • 1771 Views
  • 6 replies
  • 0 likes

Solved!! Can't download/synchronize downloaded playlists from pc to samsung s4 with usb-cable

Hi there,I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable.Problem is that the s4 isn't added as device on the left side of the spotify app.There is no WLAN, thats the reason why I want to synchro...

Casual Listener

Hi there, I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable. Problem is that the s4 isn't added as device on the left side of the spotify app. ...

Daniel

Community Legend

914 Views

5 replies

0 likes

  • 914 Views
  • 5 replies
  • 0 likes

Solved!! I cant save more music in "your music"

I cant save more music in "your music"when i want to save a new album or track it disappears after as soon as i restart spotify. I have saved a lot of albums whitout truble but i fear that i have reached some kind of limmit? Im not downloading the al...

Casual Listener

I cant save more music in "your music" when i want to save a new album or track it disappears after as soon as i restart spotify.  I have saved a lot of albums whitout truble but i fear th...

orangeapple

Casual Listener

3698 Views

9 replies

0 likes

  • 3698 Views
  • 9 replies
  • 0 likes

Solved!! Spotify On Note 4

This post applies to both Note 2 and Note 4. The following are bugs I have encountered in both phones so far, I have app version 2.7.0.883. when jumping from one track to another, sometimes the next song starts and no audio is heard. this happens whe...

Regular

This post applies to both Note 2 and Note 4. The following are bugs I have encountered in both phones so far, I have app version 2.7.0.883.   when jumping from one track to another, sometimes...

jtubalinal

Regular

2789 Views

4 replies

0 likes

Android
KitKat
Lollipop
  • 2789 Views
  • 4 replies
  • 0 likes

Solved!! Sony Xperia Tipo sd path?

Is there anyone who has the sd path to Sony Xperia Tipo?I am going crazy trying to make the spotify app save songs to my external sd card, but it just won't work. It seems as if the only solution is to get the correct SD path, but I can't seem to fin...

Casual Listener

Is there anyone who has the sd path to Sony Xperia Tipo? I am going crazy trying to make the spotify app save songs to my external sd card, but it just won't work. It seems as if the only solution i...

rdolishny

Newbie

8671 Views

4 replies

0 likes

  • 8671 Views
  • 4 replies
  • 0 likes