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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391202 Views

545 replies

35 likes

Account
Free
  • 391202 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8194 Views

0 replies

7 likes

  • 8194 Views
  • 0 replies
  • 7 likes

Music stops after few second in Off line mode when Data mode is enabled

Hello every morning when i listen to Spotify in offline, i have to disable the data network mode on my phone. If it is enabled and when i try to play one track, the music stops after few seconds. Could you please help me? Thank you. Phone : samsung g...

Newbie

Hello  every morning when i listen to Spotify in offline, i have to disable the data network mode on my phone.  If it is enabled and when i try to play one track,  the music stops ...

meahtenoha

Spotify

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Strange sounds when android plays music.

Description When I am streaming music on my android phone I get strange noises in the music. The sounds are almost like static but they are more electronic and closer to what dial-up used to sound like. This happens with and without headphones, and o...

Casual Listener

Description When I am streaming music on my android phone I get strange noises in the music. The sounds are almost like static but they are more electronic and closer to what dial-up used to sound ...

Daniel

Community Legend

4087 Views

1 replies

0 likes

Android
KitKat
playback
strange noises
  • 4087 Views
  • 1 replies
  • 0 likes

Save music to SD card

Hey,I'm having the problem that I am not able to store the music to my external SD Card. I heard that Spotify chooses the option with the biggest free capacity but that doesn't work for me.I also deleted all the data but that didn't change anything.U...

Newbie

Hey, I'm having the problem that I am not able to store the music to my external SD Card. I heard that Spotify chooses the option with the biggest free capacity but that doesn't work for me. I ...

vittau

Music Fan

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes

Help!! Sync phone to computer

My phone will not show up under my offline devices. I've tried uninstalling and reinstalling on both computer and phone and that doesnt work. Im signed in though the same account (facebook) on each, and i've tried everything to fix it but nothing is ...

Casual Listener

My phone will not show up under my offline devices.  I've tried uninstalling and reinstalling on both computer and phone and that doesnt work.  Im signed in though the same account (faceboo...

MattSuda

Spotify Star

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
  • 0 likes

Spotify stops after 1 song!

As soon as I put my playlists on shuffle Spotify stops playing after 1 song, any ideas why? Already re-installed the app.

Regular

As soon as I put my playlists on shuffle Spotify stops playing after 1 song, any ideas why? Already re-installed the app.

Daniel

Community Legend

760 Views

2 replies

0 likes

  • 760 Views
  • 2 replies
  • 0 likes

Undownload doesn't clear data

Sorry for repeating myself but this issue is dragging from at least 2012 (found several postings with no answer) - after undownloading an album and removing it, the data remains on the external storage card! After a couple of weeks of donwloading and...

Newbie

Sorry for repeating myself but this issue is dragging from at least 2012 (found several postings with no answer) - after undownloading an album and removing it, the data remains on the external stora...

David108

Newbie

947 Views

1 replies

1 likes

  • 947 Views
  • 1 replies
  • 1 likes

HTC One - Lockscreen Controls Inconsistent/Disappear

I'm running Spotify on a stock HTC One (4.1.2) which has HTC's implementation of Android lockscreen music controls. Any player that supports ICS/JB lockscreen controls shows them on the HTC One's lockscreen. Spotify, however, shows them very inconsis...

Roadie

I'm running Spotify on a stock HTC One (4.1.2) which has HTC's implementation of Android lockscreen music controls. Any player that supports ICS/JB lockscreen controls shows them on the HTC One's loc...

Daniel

Community Legend

2694 Views

8 replies

4 likes

  • 2694 Views
  • 8 replies
  • 4 likes

Local songs can't go next

So Spotify has been great for a while, but then I noticed that once it finished a song that I personally moved onto the playlist, it would just be stuck at the end of the song and won't know how to go to the next song

Newbie

So Spotify has been great for a while, but then I noticed that once it finished a song that I personally moved onto the playlist, it would just be stuck at the end of the song and won't know how to g...

Daniel

Community Legend

1808 Views

7 replies

1 likes

  • 1808 Views
  • 7 replies
  • 1 likes

Solved!! Spotify on Android in South Korea?

Hello all, Does anyone know an easy way to get spotify on a South Korean phone? I had Spotify on my old phone before moving to South Korea... and as a reuslt once i moved out here it still continued to work problem free. HOWEVER, i then got a new pho...

Casual Listener

Hello all,   Does anyone know an easy way to get spotify on a South Korean phone? I had Spotify on my old phone before moving to South Korea... and as a reuslt once i moved out here it still...

Daniel

Community Legend

9879 Views

5 replies

0 likes

  • 9879 Views
  • 5 replies
  • 0 likes

Shuffle play on Premium?

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all data was cleared. I was hoping that would solve it but...

Visitor

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all dat...

jusa

Regular

1738 Views

8 replies

0 likes

  • 1738 Views
  • 8 replies
  • 0 likes

Solved!! Since 2.2.0636 Spotify plays just one track

immediately after update to 2.2.0636 Spotify plays always just one track over bluetooth. My device is a Note 10.1 2014 Edition running on Android 4.4.2. With all releases of Spotify til the latest this works fine. Provident I have done a clean reinst...

Casual Listener

immediately after update to 2.2.0636 Spotify plays always just one track over bluetooth. My device is a Note 10.1 2014 Edition running on Android 4.4.2. With all releases of Spotify til the latest ...

Daniel

Community Legend

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Solved!! Constant Crashing

Until recently, spotify worked perfectly on my Samsung Galaxy S4 running Android 4.4.2. After an update, it began crashing constantly. Opening the app displays a blank screen with the menu button in the corner. Then an error messages appears, informi...

Casual Listener

Until recently, spotify worked perfectly on my Samsung Galaxy S4 running Android 4.4.2. After an update, it began crashing constantly. Opening the app displays a blank screen with the menu button in ...

JJESPARZA

Newbie

1682 Views

6 replies

1 likes

  • 1682 Views
  • 6 replies
  • 1 likes

doesn't play queue

Spotify has stopped playing the next song in my playlist. It shows up in queue like it should be playing. It simply stops at the end of the song. I've tried a few setting changes that I thought would be the issue and it still stops at the end of each...

Music Fan

Spotify has stopped playing the next song in my playlist. It shows up in queue like it should be playing. It simply stops at the end of the song. I've tried a few setting changes that I thought ...

el_gary

Music Fan

2307 Views

6 replies

1 likes

  • 2307 Views
  • 6 replies
  • 1 likes

Synced songs don't automatically play

So i've had the urge to sync some songs from my local files to a spotify playlist so i could play them on my phone, instead of using other music player apps i use spotify since i find it awesome and would keep using it. But since not long i've had th...

Casual Listener

So i've had the urge to sync some songs from my local files to a spotify playlist so i could play them on my phone, instead of using other music player apps i use spotify since i find it awesome and ...

Bromad

Casual Listener

460 Views

2 replies

0 likes

  • 460 Views
  • 2 replies
  • 0 likes

Spotify Premium Won't Go 'Online'

Hi guys, I'd be really grateful for your help with a problem on my Spotify Premium that I've noticed over the last few days. Description & Steps taken to get issue When I go to settings and click the 'Offline Mode' button, it does not appear to regis...

Casual Listener

Hi guys,   I'd be really grateful for your help with a problem on my Spotify Premium that I've noticed over the last few days.    Description & Steps taken to get issue &...

RTwell1987

Casual Listener

3090 Views

1 replies

3 likes

  • 3090 Views
  • 1 replies
  • 3 likes

Samsung Galaxy Tab Pro 8.4 - Lock Screen

Hi, just wondering if the full screen album art for the lock screen is being added to the Samsung Galaxy Tab Pro 8.4? As it is currently abit of nuisance having to unlock the tablet every time i want to skip or change a song. Cheers

Casual Listener

Hi, just wondering if the full screen album art for the lock screen is being added to the Samsung Galaxy Tab Pro 8.4? As it is currently abit of nuisance having to unlock the tablet every t...

guilfru

Newbie

2065 Views

6 replies

0 likes

  • 2065 Views
  • 6 replies
  • 0 likes

Spotify stops on HiMedia Q5-4K3D

It´s possible to install Spotify from the market on my android TV box HiMedia Q5-4K3D, but it closes after starting.When I install an apk version 0.7 from an older backup it is working.Is it possible to get some older versions from you to check which...

Newbie

It´s possible to install Spotify from the market on my android TV box HiMedia Q5-4K3D, but it closes after starting. When I install an apk version 0.7 from an older backup it is working. Is it po...

Daniel

Community Legend

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Spotify deleting local saved tracks

Hi, I added several tracks to my own playlist in Spotify, the tracks are from soundcloud which I downloaded. I added these to a playlist while being on my Macbook. I turned on "Offline available" on my mobile (Nexus 5) within the application. I was a...

Newbie

Hi,   I added several tracks to my own playlist in Spotify, the tracks are from soundcloud which I downloaded. I added these to a playlist while being on my Macbook. I turned on "Offline ava...

Daniel

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Can't check in playlists to sync to Android.

Hello, Every once in a while when i decide to update my playlists into my Samsung s4, i get this weird and VERY anoying trouble of not beeing able to check in my playlists to start the sync. I click once on the playlist box to check it in but the mar...

Newbie

Hello,   Every once in a while when i decide to update my playlists into my Samsung s4, i get this weird and VERY anoying trouble of not beeing able to check in my playlists to start the syn...

Johnnnn

Casual Listener

634 Views

2 replies

0 likes

  • 634 Views
  • 2 replies
  • 0 likes