Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

393319 Views

546 replies

35 likes

Account
Free
  • 393319 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8329 Views

0 replies

7 likes

  • 8329 Views
  • 0 replies
  • 7 likes

"This track is not availible" when restarting/resuming Spotify

Hi, Description For a while now (some months?) I've experienced an annoying bug that I would like someone from the Spotify team to investigate. I have synced a couple of albums and usually I listen to those (via "Your Music" -> "Albums") and I am onl...

Music Fan

Hi,   Description For a while now (some months?) I've experienced an annoying bug that I would like someone from the Spotify team to investigate.   I have synced a couple of album...

446 Views

0 replies

1 likes

  • 446 Views
  • 0 replies
  • 1 likes

Problema con reconocimiento de spotify

Buenas, me gustaría saber si alguno tiene alguna para mi solucion: resulta que tengo la tablet jazztel tab 10.1 que sino me equivoco es del fabricante i-Joy y resulta que descaro spotify y lo detecta como si fuese un telefono normal y corriente. Grac...

Newbie

Buenas, me gustaría saber si alguno tiene alguna para mi solucion: resulta que tengo la tablet jazztel tab 10.1 que sino me equivoco es del fabricante i-Joy y resulta que descaro spotify y lo detecta...

Daniel

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!! [Nexus 4] "Take Me to Church" plays on my PC, while it does not on my android phone.

Hi, I use Spotify premium with my PC and android phone regularly. The song "Take Me to Church" by Hozier doesn't seem to play on my phone. I have no other problem with other songs. I do not install any 3rd party software on my Nexus, and everything i...

Casual Listener

Hi,   I use Spotify premium with my PC and android phone regularly. The song "Take Me to Church" by Hozier doesn't seem to play on my phone. I have no other problem with other songs. ...

besirkurtulmus

Casual Listener

1269 Views

5 replies

0 likes

hozier
nexus
song wont play
  • 1269 Views
  • 5 replies
  • 0 likes

Spotify pauses at high volume warning level even on loudspeaker

Hi, I'm using a Galaxy Note 3 with Android 4.4.2When I'm using my headphones, my phone normally warns me when I increase the volume for music apps, Spotify included, past a certain point around maybe 75%.Recently though I've noticed that when I liste...

Regular

Hi, I'm using a Galaxy Note 3 with Android 4.4.2 When I'm using my headphones, my phone normally warns me when I increase the volume for music apps, Spotify included, past a certain point arou...

Daniel

Community Legend

1121 Views

4 replies

0 likes

bug
  • 1121 Views
  • 4 replies
  • 0 likes

Shuffle play even though I have a premium account

Hello, I have Premium account on a Moto G. I only have the option to "shuffle play" I have clicked on the art work and stopped shuffle - but still only have the "shuffle play" option. I have cleared cash and data and uninstalled Spotify. Restarted ph...

Newbie

Hello, I have Premium account on a Moto G. I only have the option to "shuffle play" I have clicked on the art work and stopped shuffle - but still only have the "shuffle play" option. I have cl...

Daniel

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Not all songs show up in 'Albums' view in My Muisc

Hi, I had this huge problem where whenever I'd download an album it'd only grab 3 or 4 songs and show them as avaliable to play in the album view (for some strange reason) and assumed for whatever reason it wasn't downloading the album properly (and ...

Regular

Hi, I had this huge problem where whenever I'd download an album it'd only grab 3 or 4 songs and show them as avaliable to play in the album view (for some strange reason) and assumed for whatever re...

dinomight

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Problem with a song

Hello! I have a problem with a single song on my spotify on android... the song is this one: Club Dogo – Fragili on my PC this song is available on my phone deaspear , any suggestion? Thanks

Casual Listener

Hello!   I have a problem with a single song on my spotify on android... the song is this one:  Club Dogo – Fragili   on my PC this song is available on my phone deaspear , a...

Daniel

Community Legend

578 Views

3 replies

0 likes

  • 578 Views
  • 3 replies
  • 0 likes

track on pc that are not on android app

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

Casual Listener

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

Daniel

Community Legend

565 Views

4 replies

0 likes

  • 565 Views
  • 4 replies
  • 0 likes

spotify switched to htc music app :/

hi all, assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switched to the htc player odd shouldnt it have stayed with spotify? ...

Visitor

hi all,   assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switche...

user-removed

Not applicable

736 Views

4 replies

0 likes

  • 736 Views
  • 4 replies
  • 0 likes

Solved!! Spotify moto g sound/playback problems

Good morning, first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto G 1st Generation Android 4.4.4 KitKat (3G and no SD-Card Slot). First le...

Regular

Good morning,     first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto...

HendrikWegner

Regular

9005 Views

8 replies

0 likes

  • 9005 Views
  • 8 replies
  • 0 likes

Lockscreen album art is gone in Android l?

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

Casual Listener

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

Daniel

Community Legend

793 Views

1 replies

0 likes

  • 793 Views
  • 1 replies
  • 0 likes

Contacting Spotify

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses. I am a Premium customer and this is how I am getting treat...

Newbie

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses.  I...

Daniel

Community Legend

581 Views

1 replies

1 likes

  • 581 Views
  • 1 replies
  • 1 likes

SD card cleared

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone couldn't be synced and all files would be removed. So...

Casual Listener

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone co...

Daniel

Community Legend

1016 Views

3 replies

0 likes

Android 4.3
SD-card
  • 1016 Views
  • 3 replies
  • 0 likes

IOM Galaxy S5

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app.I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play account to confirm location and have tried clearing the cache....

Newbie

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app. I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play acc...

Merik

Community Legend

905 Views

1 replies

0 likes

galaxy s5
IOM
  • 905 Views
  • 1 replies
  • 0 likes

Problem with SD card. I can't enter Spotify from my smartphone anymore!

I've run into a problem with Spotify on my Android phone. I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears: "We couldn't find anywhere to save your data. Please, check that your SD card is wor...

Roadie

I've run into a problem with Spotify on my Android phone.   I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears:   "We couldn'...

kbrooksc

Community Legend

1089 Views

3 replies

0 likes

  • 1089 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Music app on Android 2.3.6

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Does anyone know exactly which Spotify release can I i...

Visitor

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Doe...

user-removed

Not applicable

20010 Views

3 replies

0 likes

  • 20010 Views
  • 3 replies
  • 0 likes

Bug with "Liked from radio"-lists and download over 2g/3g.

Hi! So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on. I believe this is one of the reasons the radio is burning MB...

Casual Listener

Hi!   So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on...

user-removed

Not applicable

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Widget issues

Hi! On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I can't even put it right in the middle since my screen is 6 wide....

Regular

Hi!   On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I ca...

Millenotti

Regular

930 Views

2 replies

0 likes

  • 930 Views
  • 2 replies
  • 0 likes

Inter App comm no longer working in Spotify 1.2.0534 - Android 4.2.2 Huawei P6 - LyricsGrabber 1.0.9

Type of user: PremiumQuestion: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communication not working?!, push message from Spotify (most of the time) but...

Casual Listener

Type of user: Premium Question: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communica...

quexet

Casual Listener

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

WLAN issues

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs. In my office wlan I don't have any lags or time outs. Are there any recommended WLAN settings I could try on my home WLAN router?

Casual Listener

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs.   In my office wlan I don't have any lags or time outs.   Are there any recommended WLAN setting...

fatpunksdontdie

Casual Listener

938 Views

5 replies

0 likes

  • 938 Views
  • 5 replies
  • 0 likes