Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395206 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello I am a premium user and my playlists won't download for offline listening. Thanks Pete
Hello I am a premium user and my playlists won't download for offline listening. Thanks Pete
Casual Listener
671 Views
3 replies
0 likes
I know the username of the person who made the playlists, but I can't find that person on Spotify, and they can't find me. How can I have their playlists to listen to?
I know the username of the person who made the playlists, but I can't find that person on Spotify, and they can't find me. How can I have their playlists to listen to?
Roadie
131000 Views
4 replies
3 likes
Yeah, this is pretty bad, some help would be great... Heres what happened: Was casually blurting out spotify through my phone (Sony Xperia J) which was connected to a bluetooth speaker, and after about half an hour the music stopped and it had popped...
Yeah, this is pretty bad, some help would be great... Heres what happened: Was casually blurting out spotify through my phone (Sony Xperia J) which was connected to a bluetooth s...
Casual Listener
1011 Views
4 replies
0 likes
Hi Spotify, i pay for you'r service so i demand that you **bleep**ing take a look at your **bleep**ing app !!! i pay because i cant listen at music from spotify on my phone if i dont and what do i get as reward? the replay button dont work for **blee...
Hi Spotify, i pay for you'r service so i demand that you **bleep**ing take a look at your **bleep**ing app !!! i pay because i cant listen at music from spotify on my phone if i dont and what do i ge...
Not applicable
16007 Views
10 replies
1 likes
Playlists I have created the past month won't stay downloaded on my phone. They dissappear as soon as I am offline. When I go back online they start loading before they are available online also and I have to download again and again. If I download a...
Playlists I have created the past month won't stay downloaded on my phone. They dissappear as soon as I am offline. When I go back online they start loading before they are available online also and ...
Music Fan
1678 Views
5 replies
0 likes
Has Spotify gotten better about normalizing volume levels between different albums, or is it just a coincidence that albums I've been listening to lately are at about the same volume? When I first started using Spotify months ago, I had a serious pro...
Has Spotify gotten better about normalizing volume levels between different albums, or is it just a coincidence that albums I've been listening to lately are at about the same volume? When I fi...
Casual Listener
1134 Views
2 replies
0 likes
I look up an artist, look at there albums, spotify is only showing the edited versions. Usually I would off seen them next to each other. I'm a premium user and I believed there isn't a "age" button that I clicked. Please help.I loath edited versions...
I look up an artist, look at there albums, spotify is only showing the edited versions. Usually I would off seen them next to each other. I'm a premium user and I believed there isn't a "age" button...
390 Views
0 replies
0 likes
I run Spotify on OS X 10.9 and Samsung Galaxy S4 (Android 4.3). One of the playlists updated on OS X is not syncing to Galaxy S4. The tracks are not even appearing on the playlist. I've tried clearing cache and restarting the device. This is very fru...
I run Spotify on OS X 10.9 and Samsung Galaxy S4 (Android 4.3). One of the playlists updated on OS X is not syncing to Galaxy S4. The tracks are not even appearing on the playlist. I've tr...
Community Legend
659 Views
4 replies
0 likes
My rooted Samsung Galaxy. Tab 3 with Spotify V 0.7.6.357 won't load artist pages, album pages or playlists, really limiting the apps functionality. This issue has been going on for about 2 weeks. Tried reinstall and clearing cache, anything i could t...
My rooted Samsung Galaxy. Tab 3 with Spotify V 0.7.6.357 won't load artist pages, album pages or playlists, really limiting the apps functionality. This issue has been going on for about 2 weeks. Tri...
Community Legend
1673 Views
4 replies
1 likes
Did the add album to playlist feature go away or am I missing something. I used to add a whole album to a genre playlist and now I only seem to be able to add one song at a time. I'm on a galaxy s4.
Did the add album to playlist feature go away or am I missing something. I used to add a whole album to a genre playlist and now I only seem to be able to add one song at a time. I'm on a galaxy s4.
Community Legend
1101 Views
1 replies
0 likes
Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is using the datavolume of both phones. Is that normal or c...
Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is usi...
Casual Listener
1340 Views
3 replies
0 likes
Mines doing the same thing! Won't let me click on a specific song to play it!
Mines doing the same thing! Won't let me click on a specific song to play it!
Community Legend
388 Views
1 replies
0 likes
Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?
Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?
Community Legend
325 Views
1 replies
0 likes
Is it possible to transfer music already on my phone to my spotify premium to save me downloading them all again Am using Sony z1 Any help would be much appreciated stopped using spotify for this reason but have got free so want to use again
Is it possible to transfer music already on my phone to my spotify premium to save me downloading them all again Am using Sony z1 Any help would be much appreciated stopped using spotify for this...
Casual Listener
997 Views
6 replies
0 likes
Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself. What are the steps you took to get to the error/issue? Ha...
Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself.&...
412 Views
0 replies
0 likes
Hi, I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly. For some reason about once a month Spotify decides to delete all my downloaded PLAYLISTS and it is very annoyin...
Hi, I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly. For some reason about once...
Community Legend
404 Views
1 replies
0 likes
If I downgrade my premium Spotify to the unpaid version, what will happen to the songs I've downloaded? Will they just become unavailable when I'm offline?
If I downgrade my premium Spotify to the unpaid version, what will happen to the songs I've downloaded? Will they just become unavailable when I'm offline?
Community Legend
2637 Views
2 replies
0 likes
I listened to an ad on Spotify on my computer saying that Spotify for your mobile app was now completely free and said "No more free trials", it said to update to the latest version and I can listen to music for free. I updated to the newest version,...
I listened to an ad on Spotify on my computer saying that Spotify for your mobile app was now completely free and said "No more free trials", it said to update to the latest version and I can listen ...
Community Legend
528 Views
3 replies
0 likes
Hello.I've read that spotify for tablets has almost the same features than at the PC (with free account). However, I installed spotify in my tablet (Chinese model, android 4.0 and 7 inches ) and I can only do the same as spotify for android mobile ph...
Hello. I've read that spotify for tablets has almost the same features than at the PC (with free account). However, I installed spotify in my tablet (Chinese model, android 4.0 and 7 inches ) and I ...
Community Legend
878 Views
6 replies
0 likes
Im trying to stream from my LG G2 to my Pioneer A1 wireless speaker through spotify connect but for some reason the speaker does not show up under spotify connect. I can see the speaker under upnp devices on my windows desktop and I made sure upnp wa...
Im trying to stream from my LG G2 to my Pioneer A1 wireless speaker through spotify connect but for some reason the speaker does not show up under spotify connect. I can see the speaker under upnp de...
Community Legend
716 Views
1 replies
0 likes
