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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

bettiey-bettiey

Visitor

401366 Views

549 replies

35 likes

Account
Free
  • 401366 Views
  • 549 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8621 Views

0 replies

7 likes

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Superuser Contribution Local Files 'Downloaded,' but Do Not Play, then Grey Out

PlanPremiumCountryUnited StatesDeviceSamsung Note9Operating SystemAndroid 10 My Question or IssueSpotify will download my local files to my phone, but when I attempt to play certain tracks, they will show up as playing, but they will not actually pla...

Newbie

Plan Premium Country United States Device Samsung Note9 Operating System Android 10   My Question or Issue Spotify will download my local files to my phone, but when I attempt to play ...

Kiril

Moderator

606 Views

1 replies

0 likes

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Superuser Contribution Video coming out blue on Android TV

PlanFreeCountryAustraliaDeviceTVOperating SystemAndroid 10 My Question or IssueI got spotify on my PC and it plays video great but I put the app on my TV and its coming out blue, Netflix, YouTube and Kodi all work perfectly so its not my TV thanks

Newbie

  Plan Free Country Australia Device TV Operating System Android 10   My Question or Issue I got spotify on my PC and it plays video great but I put the app on my TV and its comi...

Jeremy

Spotify Legend

528 Views

1 replies

0 likes

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App does not apply custom playlist sorting

PlanPremium CountryGermany Device(iPhone 11, Samsung Galaxy Note20 Ultra 5G)Operating System(iOS 14.8, Android 11) My Question or Issue Hi,the Android App does not seem to apply the custom playlistsorting I have made on my desktop client.I am working...

Regular

Plan Premium   Country Germany   Device (iPhone 11, Samsung Galaxy Note20 Ultra 5G) Operating System (iOS 14.8, Android 11)   My Question or Issue   Hi, the Androi...

Vasmares

Regular

555 Views

2 replies

0 likes

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Issues with Beats Solo Pro headphones + Spotify app + Samsung Galaxy20 FE

I used to have an LG G6 (model # LG-H873) smart phone. I used Spotify on this phone with my Beats Solo Pro headphones (model # A1881) without issue. In February, I got a Samsung Galaxy20 FE phone (model number SM-G781W) and tried Spotify with my Beat...

Newbie

I used to have an LG G6 (model # LG-H873) smart phone. I used Spotify on this phone with my Beats Solo Pro headphones (model # A1881) without issue. In February, I got a Samsung Galaxy20 FE phone (mo...

1234 Views

0 replies

0 likes

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Superuser Contribution [Android] sequence of songs

Best,When I record a song with Shazam using Smartphone and then look it up directly in spotify to then put it in my favorite music,then the song does not show up at the top but usually at the bottom of the folder, this is the app on spartphone.This i...

Casual Listener

Best, When I record a song with Shazam using Smartphone and then look it up directly in spotify to then put it in my favorite music, then the song does not show up at the top but usually at the bot...

MafeG

Spotify Legend

492 Views

1 replies

0 likes

Android
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Keep Spotify Connect alive?

I am often listening to music from my desktop connected to speakers. While cooking or just not beeing by the desk for other reasons I like to controll the music stream from my smart watch, which again is connected to my phone. This works great, for a...

Newbie

I am often listening to music from my desktop connected to speakers. While cooking or just not beeing by the desk for other reasons I like to controll the music stream from my smart watch, which agai...

Howie1337

Newbie

702 Views

1 replies

3 likes

  • 702 Views
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  • 3 likes

Superuser Contribution shuffle on pixel

How do you turn off shuffle on a google pixel phone with a premium account? Thanks.

Newbie

How do you turn off shuffle on a google pixel phone with a premium account? Thanks.

Eni

Moderator

943 Views

3 replies

0 likes

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Superuser Contribution Cant sync local files to my phone

PlanPremiumCountryCanadaDeviceHuawei p30 liteOperating SystemEMUI 10.0My Question or IssueMy local files that I have on my computer (Windows10) used to work fine and always sync to my phone but now they don't I have done clean installs on both device...

Regular

  Plan Premium Country Canada Device Huawei p30 lite Operating System EMUI 10.0 My Question or Issue My local files that I have on my computer (Windows10) used to work fine and always ...

Jeremy

Spotify Legend

1664 Views

8 replies

0 likes

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Solved!! When I play on Alexa Echo it connect to Spotify but when I play from Spotify it is not listing Echo!

I moved to a new place. And I set a new echo there. This echo can play Spotify. So if I open Spotify on desktop or Android it shows it is playing on the 'New Device' but this same speaker is not listed in the devices in Spotify! And at the same time ...

Casual Listener

I moved to a new place. And I set a new echo there. This echo can play Spotify. So if I open Spotify on desktop or Android it shows it is playing on the 'New Device' but this same speaker is not list...

NameTakenEatMyD

Casual Listener

599 Views

1 replies

0 likes

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Superuser Contribution Phone keeps turning on and stealing focus when I'm not using the app (even when play w diff device)

I'm using Spotify web on my laptop (Windows 10). When tracks change or an advert plays (free a/c) my phone screen turns on (not consistent behaviour though). Also when Spotify is in background adverts playing steals focus from whatever i'm doing on m...

Casual Listener

I'm using Spotify web on my laptop (Windows 10).  When tracks change or an advert plays (free a/c) my phone screen turns on (not consistent behaviour though).    Also when Spotify is...

Alex

Spotify Legend

924 Views

3 replies

0 likes

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Solved!!Superuser Contribution My Equalizer looks & works differently to the normal one?

Hello - I've recently installed the Spotify app for Android, and the Equalizer functionality is not what I was expecting. All of the Google searches I did in advance show a 6-band Equalizer with a green colour-scheme (I've attached an example), where...

Newbie

Hello - I've recently installed the Spotify app for Android, and the Equalizer functionality is not what I was expecting.    All of the Google searches I did in advance show a 6-band Equa...

MafeG

Spotify Legend

1848 Views

1 replies

0 likes

  • 1848 Views
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Superuser Contribution Blended Music adding artists I have disliked

PlanPremiumCountryU.S.DevicePixel 2Operating System My Question or IssueI have tried creating a blended playlist with a friend and it is adding songs/artists that I have specifically went in and disliked. I believe my account was hacked a while back ...

Casual Listener

Plan Premium Country U.S. Device Pixel 2 Operating System     My Question or Issue I have tried creating a blended playlist with a friend and it is adding songs/artists that I hav...

MafeG

Spotify Legend

1111 Views

3 replies

0 likes

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Superuser Contribution Home view, playlists missing

PremiumCosta RicaAndroid 9 (Samsung), Tablet Amazon Fire 8 When I go home, I don't see all the playlists for each category, I just see one.Example, on "Based on your recent listening" there is only one playlist and so on. I log in with Facebook. I un...

Casual Listener

Premium Costa Rica Android 9 (Samsung), Tablet Amazon Fire 8   When I go home, I don't see all the playlists for each category, I just see one. Example, on "Based on your recent listening" ...

Alonso48

Casual Listener

611 Views

2 replies

0 likes

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equlizer

What happened to the equlizer that spotify had? Controling volume and bass...

Newbie

What happened to the equlizer that spotify had? Controling volume and bass...

JyriC

Casual Listener

1294 Views

6 replies

2 likes

  • 1294 Views
  • 6 replies
  • 2 likes

Superuser Contribution [Desktop] Sort Options / Player bugs

PlanPremium Device(Macbook Pro)Operating System(MacOSX Mojave) I just restarted my application after an update. and now i can't sort by artist and albums at the same time anymore; The album thumb link to music don't work for a long time and you didn'...

Casual Listener

Plan Premium   Device (Macbook Pro) Operating System (MacOSX Mojave)   I just restarted my application after an update. and now i can't sort by artist and albums at the same time an...

hexjones

Casual Listener

887 Views

2 replies

2 likes

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Superuser Contribution Cannot add item to the queue

Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen music with display on and huge amount of disgusting ...

Regular

Hi. I'm unable to play basically nothing. I cannot add anything to queue. Now it lasts very long time, more than month and it appeared a lot in the past. I pay for premium, but now I have to listen m...

Eni

Moderator

3132 Views

17 replies

0 likes

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[Android] Can't play liked songs in order of artist

I would like to play my liked songs in order of artist. I can sort the list by artist, but no matter what I do, it plays in random (shuffle play ) order. - Android phoneThis has made Spotify Much less enjoyable, and if it cannot be fixed, I plan to c...

Visitor

I would like to play my liked songs in order of artist. I can sort the list by artist, but no matter what I do, it plays in random (shuffle play ) order.  - Android phone This has made Spotify ...

Amay

Spotify Star

456 Views

1 replies

1 likes

Android
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  • 1 replies
  • 1 likes

[Android][Radio] I can't find playlist radio on Android anymore

When I go to a playlist on my Android phone I can't find "radio" anymore. Why? I want it back!

Music Fan

When I go to a playlist on my Android phone I can't find "radio" anymore. Why? I want it back!

Amay

Spotify Star

478 Views

1 replies

0 likes

Android
Radio
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[Android] my spotify won't play any music

Its been 1 months since my spotify won't play songs. I already uninstalled it several times and had enough storage to be able to use spotify. My premium can't be use because of this. I need help i did everything to be able to fix this yet nothing wor...

Visitor

Its been 1 months since my spotify won't play songs. I already uninstalled it several times and had enough storage to be able to use spotify. My premium can't be use because of this. I need help i di...

Amay

Spotify Star

858 Views

1 replies

0 likes

Android
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  • 1 replies
  • 0 likes

Superuser Contribution My Profile Followers/Following - Colours Reversed

PlanPremiumCountryU.KDeviceOppo Find X3 Lite Operating SystemAndroid 11 Spotify Version8.6.68.1225 When going to my list of profile followers or who I follow, all of them appear to be greyed out (appears that the colours have reversed - greyed out if...

Music Fan

Plan Premium Country U.K Device Oppo Find X3 Lite  Operating System Android 11   Spotify Version 8.6.68.1225   When going to my list of profile followers or who I foll...

Alex

Spotify Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes