Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52640 Views
  • 68 replies
  • 25 likes
  • 52640 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27560 Views
  • 4 replies
  • 0 likes
  • 27560 Views
  • 4 replies
  • 0 likes

New UI

PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE

  • Newbie
  • PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE     
  • 276 Views
  • 0 replies
  • 2 likes
  • 276 Views
  • 0 replies
  • 2 likes

Searching a saved song

PlanPremiumCountry Czech RepublicDeviceBlackBerry Key2Operating SystemAndroid OreoMy Question or IssueHello,After a recent update (8.5.10.774), I can no longer find a way to search in my saved songs. In Your Library, I can search artists, playlists a...

  • Regular
  • Plan Premium Country 🇨🇿 Czech Republic Device BlackBerry Key2 Operating System Android Oreo My Question or Issue Hello, After a recent update (8.5.10.774), I can no longer find a way...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

why does the new update make it no longer possible to delete tracks from albums but still save it?

PlanPremiumCountryUS DeviceMoto Z3Operating Systemwhatever they've named the most up to date**bleep** My Question or IssueI can no longer delete some tracks from albums? No right click or left click option to delete tracks exists anymore. I would lik...

  • Casual Listener
  • Plan Premium Country US   Device Moto Z3 Operating System whatever they've named the most up to date**bleep**    My Question or Issue I can no longer delete some tracks from...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Can't download podcast

PlanPremiumCountryPolandDeviceXiaomi Mi5Operating SystemAndroid My Question or IssueI have problem with downloading podcast episodes. However there's no problem with dowloading music, it's problem only with podcast. I reinstalled app and erased all d...

  • Newbie
  • Plan Premium Country Poland Device Xiaomi Mi5 Operating System Android   My Question or Issue I have problem with downloading podcast episodes. However there's no problem with dowloadi...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

shuffle disables when selecting songs

PlanPremiumCountryNetherlandsDeviceSamsung galaxy Note 9Operating SystemAndroid 9.0 My Question or Issue since the update, when i select a song in a random playlist, the suffle mode automatically disables, and i have to enable it every time. very ann...

  • Newbie
  • Plan Premium Country Netherlands Device Samsung galaxy Note 9 Operating System Android 9.0   My Question or Issue   since the update, when i select a song in a random playlist, t...
  • 315 Views
  • 0 replies
  • 0 likes
  • mobile applications
    shuffle
  • 315 Views
  • 0 replies
  • 0 likes

I have honor 8 and in my Spotify premium missing the choice of equalizer. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Cant sort artists alphabetically

Usa DeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Since recent update, I cant sort artists alphabetically. There is a button I can check to do it but it doesn't do anything. Please assist

  • Newbie
  • Usa   Device Samsung Galaxy s8 Operating System Android   My Question or Issue   Since recent update, I cant sort artists alphabetically. There is a button I can check to do i...
  • kaschiman
  • Newbie
  • 497 Views
  • 2 replies
  • 1 likes
  • 497 Views
  • 2 replies
  • 1 likes

Superuser Contribution Disappearing music

PlanFree/PremiumCountry DeviceAndroid ZTE Grand X 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, this is the second time I've had this issue. Well, no, still the first since there was no solution the first time, I ju...

  • Regular
  • Plan Free/Premium Country   Device Android ZTE Grand X 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, this is the second time I've had ...
  • mchaggis69
  • Casual Listener
  • 659 Views
  • 4 replies
  • 0 likes
  • 659 Views
  • 4 replies
  • 0 likes

Making Spotify Worse

PlanPremiumCountryCanadaDevicePixel 3 XLOperating SystemNewest Android My Question or IssueIt feels like this latest update has totally borked the interface. In the past app updates have been subtle and reasonable to adjust to. This latest one seems ...

  • Regular
  • Plan Premium Country Canada Device Pixel 3 XL Operating System Newest Android   My Question or Issue It feels like this latest update has totally borked the interface. In the past app ...
  • user-removed
  • Not applicable
  • 599 Views
  • 7 replies
  • 7 likes
  • 599 Views
  • 7 replies
  • 7 likes

Spotify continues to play even when not in use when connected to Bluetooth.

PlanPremiumCountryUkDeviceNokia 5Operating System9 My Question or IssueWhen I am connected to my car through Bluetooth and change from media to radio, Spotify continues to play. You can't hear it but when you come back to media the song has moved on....

  • Newbie
  • Plan Premium Country Uk Device Nokia 5 Operating System 9   My Question or Issue When I am connected to my car through Bluetooth and change from media to radio, Spotify continues to pl...
  • 178 Views
  • 0 replies
  • 1 likes
  • 178 Views
  • 0 replies
  • 1 likes

Superuser Contribution No interaction, Spotify opens and plays, Android version 8.0, Galaxy J7

Hello Spotify, I do have several issues with you guys in general, but lets stick to this pressing issue: I've seen this happening to people with all android systems and devices. Spotify will open, in some way, and start playing music without them hav...

  • Regular
  • Hello Spotify, I do have several issues with you guys in general, but lets stick to this pressing issue: I've seen this happening to people with all android systems and devices. Spotify will open, in...
  • MarcusMitchell
  • Regular
  • 507 Views
  • 5 replies
  • 0 likes
  • 507 Views
  • 5 replies
  • 0 likes

New UI and all songs

Now when I download an album it doesn't like each song so they arnt there in the liked playlist so how to a view a complete list of my songs and shuffle play like the old times till this stupid update?

  • Newbie
  • Now when I download an album it doesn't like each song so they arnt there in the liked playlist so how to a view a complete list of my songs and shuffle play like the old times till this stupid updat...
  • user-removed
  • Not applicable
  • 481 Views
  • 2 replies
  • 5 likes
  • 481 Views
  • 2 replies
  • 5 likes

Forced to have full album in 'My Library'

PlanPremiumCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid One My Question or IssueThis new update has removed the ability to only view saved songs in your library and forces you to save the entire album, THIS IS BS! I pay for premium I s...

  • Newbie
  • Plan Premium Country US Device Samsung Galaxy Note 8 Operating System Android One   My Question or Issue This new update has removed the ability to only view saved songs in your librar...
  • user-removed
  • Not applicable
  • 449 Views
  • 2 replies
  • 3 likes
  • 449 Views
  • 2 replies
  • 3 likes

Terrible New UI! My songs!!

I'm premium on LG G5 (Android)There's a new UI, that won't let me access my library (my songs), where I could browse through the list of artists for which I have offline songs, it's terrible as this is all I use usually. Now it's being replaced by "l...

  • Casual Listener
  • I'm premium on LG G5 (Android) There's a new UI, that won't let me access my library (my songs), where I could browse through the list of artists for which I have offline songs, it's terrible as thi...
  • atitlan
  • Regular
  • 464 Views
  • 2 replies
  • 6 likes
  • 464 Views
  • 2 replies
  • 6 likes

Android Car View not showing up when connected to BT

PlanPremiumCountryPolandDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0 My Question or IssueHey!I have an issue with Car View - when I connect to my BT in car (which handles calls and music playback) Car View does not show up in Spotify app. ...

  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy S7 Edge Operating System Android 8.0   My Question or Issue Hey! I have an issue with Car View - when I connect to my BT in car (whic...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Daily Mix/Discover Weekly/Release Radar all disappeared, replaced with Podcasts

PlanFreeCountryUnited StatesDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid OreoApp Version8.5.10.774 My Question or IssueFor the past two days, the Daily Mixes and other Made for You playlists have disappeared on my Spotify Free app. This was ar...

  • Newbie
  • Plan Free Country United States Device Samsung Galaxy S7 Edge Operating System Android Oreo App Version 8.5.10.774   My Question or Issue For the past two days, the Daily Mixes ...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Songs are unexpectedly resumed during daily mix playback

PlanPremiumCountryFranceDeviceNokia 7.1Operating SystemAndroid Pie My Question or IssueDuring playback of the Daily Mix, some songs are unexpectedly resumed to a position somewhere in the middle of the song (could be a position at which I skipped the...

  • Casual Listener
  • Plan Premium Country France Device Nokia 7.1 Operating System Android Pie   My Question or Issue During playback of the Daily Mix, some songs are unexpectedly resumed to a position som...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

New Update

My Question or Issue Is there anyway to roll back the newest update? It's beyond awful, harder to use, artists page isn't even sortable FFS. Not everything is a playlist, I don't want to treat my song library like one. Christ, who designed this **ble...

  • Newbie
  • My Question or Issue   Is there anyway to roll back the newest update?  It's beyond awful, harder to use, artists page isn't even sortable FFS.   Not everything is a playlist, I do...
  • Tomacawk
  • Regular
  • 289 Views
  • 1 replies
  • 5 likes
  • 289 Views
  • 1 replies
  • 5 likes

Controlling volume with S Pen

PlanPremiumCountryUSDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueIs there a way to control volume using the S pen from the Galaxy Note 9? I realize that I can play/pause a song with one press of the middle/side button o...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue Is there a way to control volume using the S pen from the Galaxy Note 9? ...
  • 2367 Views
  • 0 replies
  • 0 likes
  • S pen
    Volume Control
  • 2367 Views
  • 0 replies
  • 0 likes

minimize the thumbnails

Is there anyway to minimize the ´thumbnails in the new ui? It's gonna be impossible for me to find the playlist I wanna listen to as it is now when I can only see 4 playlists each "scroll".

  • Music Fan
  • Is there anyway to minimize the ´thumbnails in the new ui?  It's gonna be impossible for me to find the playlist I wanna listen to as it is now when I can only see 4 playlists each "scroll". &n...
  • Eppe
  • Music Fan
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes