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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27783 Views
  • 59 replies
  • 23 likes
  • 27783 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870386 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870386 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24742 Views
  • 3 replies
  • 0 likes
  • 24742 Views
  • 3 replies
  • 0 likes

Me cobraron dos veces la mensualidad! Que hago para que me reintegren mi dinero?

PlanPremiumCountryCosta Rica DeviceHuawei mate 20 lite Operating SystemAndroid OreoMe cobraron dos veces la mensualidad, que hago? My Question or Issue

  • Newbie
  • Plan Premium Country Costa Rica  Device Huawei mate 20 lite  Operating System Android Oreo Me cobraron dos veces la mensualidad, que hago?  My Question or Issue  
  • 266 Views
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  • Cobro doble
  • 266 Views
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Problem with imported songs.

PlanPremiumCountryMéxicoDeviceZTE.Operating SystemAndroid. My Question or IssueWhenever I play an imported song I cannot properly listen to it because it sounds like it was on fast forward all the time, I have tried erasing and then dowloading the ap...

  • Newbie
  • Plan Premium Country México Device ZTE. Operating System Android.    My Question or Issue Whenever I play an imported song I cannot properly listen to it because it sounds like it...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
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The new interface is TOO SMALL !!!

PlanPremiumDeviceSamsung Galaxy Tab AOperating SystemAndroidMy Question or IssueThe new interface is TOO SMALL :- I need almost glasses to see the times.- Time line is not large enough to cue easily.- Buttons are too small. This interface was made by...

  • Regular
  • Plan Premium Device Samsung Galaxy Tab A Operating System Android My Question or Issue The new interface is TOO SMALL : - I need almost glasses to see the times. - Time line is not large eno...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
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Superuser Contribution Trouble with music reproduction / Problemas com a reprodução de músicas

PlanPremiumCountryBrazilDeviceSamsung S9 +Operating SystemAndorid Oreo My Question or IssueA week ago my Spotify starts to play musics that i don't even have in my library.If i'm listening an album, sudenly the music changes for another album from a ...

  • Newbie
  •   Plan Premium Country Brazil Device Samsung S9 + Operating System Andorid Oreo   My Question or Issue A week ago my Spotify starts to play musics that i don't even have in my li...
  • Peter
  • Spotify Legend
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Superuser Contribution Kef lsx only forum premium?

PlanFreeCountryNetherlandsDeviceXiaomi mi 8Operating SystemAndroid 8.1.0Question or IssueI have a KEF LSX wifi speakers that worked like a charm with Spotify till last Spotify update done on my Android phone. Now it sais my speakers are only for a pr...

  • Newbie
  • Plan Free Country Netherlands Device Xiaomi mi 8 Operating System Android 8.1.0 Question or Issue I have a KEF LSX wifi speakers that worked like a charm with Spotify till last Spotify updat...
  • Peter
  • Spotify Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

"Thumbs up" with google assistant doesn't work

PlanPremiumCountryGermanyDeviceHuawei P10 LiteOperating SystemAndroid Nougat My Question or IssueHi, While listening to radio, when i try to like a song with google assistant by saying "thumbs up", nothing happens. "Thumbs down" does work. I tried to...

  • Newbie
  • Plan Premium Country Germany Device Huawei P10 Lite Operating System Android Nougat   My Question or Issue Hi,   While listening to radio, when i try to like a song with google ...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can share to Instagram Direct but not through Instagram Stories?

PlanPremiumCountryPhilippinesDeviceSamsung A7 2018Operating SystemAndroid PieMy Question or IssueWhen I tap the share option, the only Instagram option is through Direct Messages. The option to share through story is missing completely. I have alread...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung A7 2018 Operating System Android Pie My Question or Issue When I tap the share option, the only Instagram option is through Direct Messages. T...
  • Peter
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Social] Instagram Share Option

PlanPremiumCountryRomania DeviceHuawei Mate 10 ProOperating SystemAndroid 9 My Question or IssueI am still not able to see the Instagram Share option in the list, I can only send a direct message to someone on Instagram. Is there any ongoing fixing f...

  • Casual Listener
  •   Plan Premium Country Romania  Device Huawei Mate 10 Pro Operating System Android 9   My Question or Issue I am still not able to see the Instagram Share option in the list...
  • Peter
  • Spotify Legend
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify will not recognize phone as offline device

PlanPremium + HuluCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid One UI My Question or Issue Hello, I am brand new to Spotify, I just signed up yesterday on my Windows PC for Spotify premium and downloaded the desktop app. I began download...

  • Casual Listener
  • Plan Premium + Hulu Country USA Device Samsung Galaxy S10 Operating System Android One UI   My Question or Issue   Hello,   I am brand new to Spotify, I just signed up yes...
  • Peter
  • Spotify Legend
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution App Crashing

PlanFreeCountryUnited States DeviceSamsung Galasy S9 My Question or IssueFor about a month now my app has been crashing every time I use it. Doesn't matter if I listen to it on my phone or through bluetooth, it crashes sometimes a few seconds to minu...

  • Newbie
  • Plan Free Country United States   Device Samsung Galasy S9   My Question or Issue For about a month now my app has been crashing every time I use it. Doesn't matter if I listen to ...
  • Peter
  • Spotify Legend
  • 503 Views
  • 1 replies
  • 1 likes
  • 503 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs folder dissapeared

PlanPremiumCountryNew ZealandSamsung galaxy S8+Operating System(Android 9.0 Pie) My Question or IssueThe songs folder has dissapeared from my spotify premium app. I had over 800 songs in there and now it's gone! Is there some way I can find this agai...

  • Newbie
  • Plan Premium Country New Zealand Samsung galaxy S8+ Operating System (Android 9.0 Pie)   My Question or Issue The songs folder has dissapeared from my spotify premium app. I had over 80...
  • Peter
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Instagram story's icon not found

I'm using Samsung A8,Using the newest spotify (premium) and instagram.However, i can't find the instagram story's icon when i want to share the music. Can you fix it? Already clean the app, uninstall, reinstalled, both of them. And got nothing. Thank...

  • Newbie
  • I'm using Samsung A8, Using the newest spotify (premium) and instagram. However, i can't find the instagram story's icon when i want to share the music. Can you fix it? Already clean the app, unins...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle for Songs

Hi, I don't see the Song button in My Library anymore using an Android device. So I can't set shuffle on for songs, only for artists, albums and playlists. It's rather annoying and I had this feature before. May I have someones advise? PlanPremiumCou...

  • Newbie
  • Hi, I don't see the Song button in My Library anymore using an Android device. So I can't set shuffle on for songs, only for artists, albums and playlists. It's rather annoying and I had this feature...
  • Peter
  • Spotify Legend
  • 312 Views
  • 2 replies
  • 2 likes
  • 312 Views
  • 2 replies
  • 2 likes

Can't save on SD Card

PlanPremiumCountryGermany DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueI am not able to save my downloaded songs to a SD Card for more than a couple of minutes.I tried uninstalling and reinstalling spotify a couple ti...

  • Casual Listener
  • Plan Premium Country Germany  Device Samsung Galaxy S7 Edge Operating System Android 8.0.0   My Question or Issue I am not able to save my downloaded songs to a SD Card for more t...
  • Dan666
  • Newbie
  • 542 Views
  • 1 replies
  • 1 likes
  • 542 Views
  • 1 replies
  • 1 likes

Spotify changing storage slot

PlanPremiumCountryUSDeviceGalaxy S8Operating SystemAndroid 9.0 My Question or IssueSince the last os update spotify is swapping and re downloading my offline library. The library is still on my sd card, but it won't let me manually change the storage...

  • Newbie
  • Plan Premium Country US Device Galaxy S8 Operating System Android 9.0   My Question or Issue Since the last os update spotify is swapping and re downloading my offline library. The lib...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Pixel 2 | Android 8.1.0 | USB-C Headphone Adapter does not switch back to headphone

Pixel 2 USB-C Headphone Adapter does not switch back to headphone mode after answering phone call, instead it shows usb charging.PlanFreeCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wind...

  • Newbie
  • Pixel 2 USB-C Headphone Adapter does not switch back to headphone mode after answering phone call, instead it shows usb charging. Plan Free Country Canada Device (iPhone 8, Samsung Galaxy 9, Ma...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Alphabetically sorting is now wrong

I am using the Spotify for Android app on my OnePlus 6t, and when I opened up one of my playlists (which I have sorted alphabetically) this morning, I noticed that the sorting has changed. Now, songs that start with A and The, such as The Boys are Ba...

  • Newbie
  • I am using the Spotify for Android app on my OnePlus 6t, and when I opened up one of my playlists (which I have sorted alphabetically) this morning, I noticed that the sorting has changed. Now, songs...
  • Jᴀᴄᴋ
  • Roadie
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Spotify CRASHES everyday

PlanPremiumCountryItalyDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueEveryday I use spotify at work on my phone but everyday, after two songs, it crashes. It's so frustrating!I try everything: reinstalling app, clean spotify cache...

  • Newbie
  • Plan Premium Country Italy Device Samsung Galaxy 7 Operating System Android   My Question or Issue Everyday I use spotify at work on my phone but everyday, after two songs, it crashes....
  • Jᴀᴄᴋ
  • Roadie
  • 491 Views
  • 1 replies
  • 2 likes
  • 491 Views
  • 1 replies
  • 2 likes

queue an entire playlist with android

Wanna queue an entire playlist on android 

  • Newbie
  • Wanna queue an entire playlist on android  
  • ElainaD
  • Composer
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story Not Working

Spotify doesn't show "Instagram Story" option.PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 6 ProOperating SystemAndroid 9 My Question or IssueWould you please give solutions?

  • Casual Listener
  • Spotify doesn't show  "Instagram Story" option. Plan Premium Country Indonesia Device Xiaomi Redmi Note 6 Pro Operating System Android 9   My Question or Issue Would you please g...
  • wijaya_teo
  • Casual Listener
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes